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Hilton Columbus Downtown
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Reviews (1,819)
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Reviewed January 21, 2013

This new hotel is a very nice place to stay. The rooms are very comfortable with excellent lighting and availability of outlets for charging electronics. There are enough elevators that you never need to wait long for one. The walkway to the convention center is very convenient. The restaurant had some unusual choices, which is good. We would definitely stay there again.

Room Tip: Some rooms look outside and others look into the courtyard. I would always want a room that looks outside. The rooms are very quiet.
  • Stayed: January 2013, traveled on business
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Thank Nelson911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded January 22, 2013

Thank you for the note. The skybridge is an amazing piece of architecture and an engineering feat all by itself. Entirely glass enclosed and LED lit, it is actually suspended from a central spine with ribs that enclose the bridge. It has quickly become a landmark piece in the city.

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Reviewed January 20, 2013

Spent a great weekend here and will definitely return. Already recommended to my area friends and we are planning a girl weekend soon. Never was so well greeted and serviced before, anywhere!
The food service in the the restaurant was timely and menu selections were interesting... didn't really care for the bone marrow appetizer - but desserts were incredible!

Room Tip: Ask for guest services - they were exceptionally helpful
  • Stayed: December 2012, traveled with family
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Thank Barb B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded January 22, 2013

Thank you for your note. Gallerie Bar & Bistro has been well received as a new and exciting dining option in Columbus and was recently featured in "Columbus Monthly" article about Best New Restaurants. The menu does provide a mix of innovative and more traditional items, but agree that the desserts are simply incredible (all of which are produced in-house)!

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Reviewed January 20, 2013

Brand new hotel, nicely decorated. Loved some of the unusual decor details like a painting on the ceiling, and a lot of the customizable lighting, as well as a switch to turn, with one switch by the door, all of the lights in the room off. I stayed here one night for a work function. The hotel has a really unique architectural feature of a cut-out into the lobby, allowing higher floors to see activity going on in the restaurant and lobby below. The staff were generally very friendly and professional.

Although some of the extras like room service seemed very reasonable, others were not. The $10 wireless internet charge was irritating, especially when the connection was slow and repeatedly cut out, and the $25 overnight self-parking charge (which they put on my personal credit card after telling me they would direct-charge my company) seemed excessive for Columbus. Checking out, I left a cell phone charger in my room and called the front desk asking that it be brought down to me or at least brought down to the front desk. Maybe this was an unreasonable request, but the person simply responded that I should repark and they could help me with that at the front desk. I had to wait through a line at the front desk, get a new key, and go to the room to get the charger myself. My fault for leaving it behind, but it would have been nice if they'd brought it down.

  • Stayed: January 2013, traveled on business
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Thank ClevelandTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded January 22, 2013

Thank you for sharing your feedback. While public areas offer complimentary wifi access, there is a charge for the convenience of in-room access and we are working to improve the overall system reliability. As is typical in an urban hotel, there is a charge for parking though guests also have the option of self-parking in the attached garage which is less expensive. The rates for valet and self-parking are very competitive within this area. I sincerely apologize for the way your call for assistance with the missing cell charger was handled. Certainly, this is not the type of service we are striving to provide or that I have come to expect from the team and will use your experience as a learning opportunity and greatly appreciate you providing this valuable feedback.

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Reviewed January 19, 2013

This is a very new, clean, organized, friendly, modern hotel. The bar/restaurant area is very modern. Drinks/food are moderate in price (not too pricy). The rooms are very comfortable; a little small, but convenient - a lot of outlets for plugging in the many technologies that we carry. It took a little while purchasing internet service. The bathroom is absolutely beautiful; shower is great.

Room Tip: Ask for a room to look out to the east or south.
  • Stayed: January 2013, traveled on business
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Thank Cary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded January 22, 2013

Thank you for your note and glad you enjoyed your stay. We are working to improve the ease of access and reliability of the in-room wifi system.

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Reviewed January 17, 2013

We were just passing through town and went out of our way to stay here and glad we did. After being on the road all day it was nice to relax in a beautiful hotel. I don't usually take photos of hotels but this was so interesting! Everything is very new and clean. The service was perfect. The rooms are as beautiful as the common areas with wonderful Hilton beds and bedding. Staying here if we ever return and making sure we have time to order and drink and hang out in the bar.

Room Tip: King rooms have shower instead of bathtub.
  • Stayed: January 2013, traveled as a couple
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Thank tamacita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christian C, General Manager at Hilton Columbus Downtown, responded to this reviewResponded January 30, 2013

Thank you for taking the time to write and so glad you sought us out during your trip. Hope your journeys bring you back this way again soon. And yes, you definitely want to visit Gallerie Bar & Bistro!

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