This was the worst hotel experience ever. Check-in was at 3:00. We arrived at approximately 3:45. They gave us our key. Our room was not yet cleaned from the night before. It was repulsive. There were chips on the floor and bed. Blood on the pillowcase. Water standing in the bathtub. Towels thrown throughout the room. The toilet was completly full. We requested another room or someone to come clean it. All the rooms were full and they said they would send someone "right" up. This was at 4:15. No one came to our room until 5:45. Then when they were "done" we discovered they had not even changed the sheets. It was the worst customer service I have ever experienced. The next day we talked to the manager. He was not of American descent so there was of course the language barrier. He pretty much thought we were making everything up. In the end he gave us a measly 35% off. I would not recommend anyone go to that hotel. They do not know how to take care of their customers at all. And they really didn't seem to care.
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- Also Known As:
- Comfort Suites - Columbus / Clara St Hotel Columbus
- Columbus Comfort Suites
- Comfort Suites - Columbus / Clara St Ohio