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“Horrible Customer Service”

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Comfort Suites - Columbus / Clara St
Ranked #70 of 143 Hotels in Columbus
A TripAdvisor Member
“Horrible Customer Service”
Reviewed June 23, 2004

This was the worst hotel experience ever. Check-in was at 3:00. We arrived at approximately 3:45. They gave us our key. Our room was not yet cleaned from the night before. It was repulsive. There were chips on the floor and bed. Blood on the pillowcase. Water standing in the bathtub. Towels thrown throughout the room. The toilet was completly full. We requested another room or someone to come clean it. All the rooms were full and they said they would send someone "right" up. This was at 4:15. No one came to our room until 5:45. Then when they were "done" we discovered they had not even changed the sheets. It was the worst customer service I have ever experienced. The next day we talked to the manager. He was not of American descent so there was of course the language barrier. He pretty much thought we were making everything up. In the end he gave us a measly 35% off. I would not recommend anyone go to that hotel. They do not know how to take care of their customers at all. And they really didn't seem to care.

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Additional Information about Comfort Suites - Columbus / Clara St

Property: Comfort Suites - Columbus / Clara St
Address: 1690 Clara St, I-71, Exit 111, Columbus, OH 43211-2628
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Family Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites - Columbus / Clara St 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Comfort Suites - Columbus / Clara St Hotel Columbus
Columbus Comfort Suites
Comfort Suites - Columbus / Clara St Ohio

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