This hotel is great if you are adult travelers for the airport. Otherwise you definitely want something else. We were there for a baseball tournament and our team arrived after playing in 95 degree weather tired and ready to swim and get checked in. We arrived at 1:20 and was told there would be no check in until 3:00 (pointed at the sign to remind us that was the official check in). After questioning the most pleasant woman and manager (being sarcastic here) how could all the rooms be ready at exactly 3:00 they just replied that was check in time. Can our kids at least swim? Absolutely not since we are not check in. At 2:40 they announced "OK we are now ready to begin checking in" the lobby was packed with parents and players. Yikes! What a nightmare! We checked in on a Thursday and discussed with the Manager about our Sat. stay and we would not know until sometime Sat. after we win or lose whether or not we would be staying Sat. He then began to inform me that they lost THOUSANDS of dollars due to the contract they agreed to with our teams and we needed to cancel today by 4:00 if we were not staying on Sat. night. Ok, today is Thursday at 3:00 and we had to tell him if we were staying Sat. night. Apparently we had a 48hr. cancellation policy. Are you kidding me??? This was the manager no less. This hotel chain needs to get staff that understands customer service. BUT let me say they had ther #1 employee Clark on duty in the evening and first thing Saturday morning. He was awesome. Since they had no internet the entire time we were there we had to have Clark check continuously to see when we played the next day. This guy ran two computers checking play schedules, answering the phone to book guests, and handled everyone at the counter. This guy should be the manager, he understood customer service. . As far as the location it had a lot to be desired. , it was an easy 20-25 min. drive one way to a restaurant and 45 min. to over 1 hour one way to our fields. The hotel was clean and the breakfast was decent for the boys. I would make this your last choice of hotels if you are a travel sports team.
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- Also Known As:
- Baymont Inn Columbus
- Columbus Baymont Inn
- Baymont Inn & Suites Columbus/Rickenbacker Ohio