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“Felt like home!”

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Quality Inn & Suites
Ranked #51 of 143 Hotels in Columbus
Certificate of Excellence
1 review
“Felt like home!”
Reviewed July 13, 2013

There aren't enough great things to say about this place! From the value (great breakfast bar) to the amazing front desk staff finding my daughters lost cell phone. With my family of 3 teenagers, the patience it takes for personal care means a lot to this daycationing family. Thanks to all. The pool was great, too. See you next time! :)

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lkelley478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mluhrman, Manager at Quality Inn & Suites, responded to this review, July 14, 2013
Thank you so much for your kind words! More and more people are making their lodging choices based upon TripAdvisor reviews. I will pass along your feedback to the staff and we look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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159 reviews from our community

Traveler rating
    78
    42
    13
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    17
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Any
English first
Garner, NC
1 review
Reviewed July 2, 2013

I stay at this Quality Inn every 6-8 weeks while visiting relatives in the area. The facility had suffered greatly when it was a Sleep Inn, but the new owners and managers have significantly upgraded the facility and the rooms. The improvements will be much appreciated by people who've stayed there in the past. The front desk, breakfast, and cleaning folks are all friendly and competent. And, the price is good for a southeast Columbus area hotel. It's normally a very quiet location and easy to get to (major road construction at the nearby intersection should be completed in the next few weeks). I travel a lot, and I don't often review a hotel, but I do recommend this vastly improved location.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Buckeye_Fan_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mluhrman, Manager at Quality Inn & Suites, responded to this review, July 9, 2013
Thank you so much for your kind words about the property. I will share your experience with the staff. We greatly appreciate the feedback we receive on Trip Advisor. More and more today people are making their lodging choices based on reviews on Trip Advisor. I hope we continue to exceed your expectations and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Coast
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 30, 2013

Visited a week ago with my wife. There was heavy construction all around the area, potholes and roadblocks and orange cones galore. Despite having been nearly booked to capacity, as we were told, the place seemed to be fairly deserted. That's probably the only reason why it seemed to be quiet, because there was a crack all around the door to our room that let in light from all four sides. The lobby was spacious and seemed to be pretty clean. It smelled strongly of bleach, but I assumed it meant the place would be sanitary. The staff was friendly.

We'd been out all day in the heat so we went up to our room after checking in to rest for a while before heading back out for the evening. That's when things got really nasty. The tub was so slippery we both nearly fell when taking our showers, and there was black mold on the shower curtain. But the worst part was the bed. It was lumpy and thin and very uncomfortable. And there was dried blood - not blood stains, but actual dried blood - on the blankets. There were even pieces of flesh clinging to the blood. It was disgusting. My wife said it looked like scabs. We went down to complain and they just said, "Okay!" like it was the most common thing in the world. There was blood all over the blanket, and what seemed to be makeup as well. I stepped in something that was like a brown powder on the floor in my white socks, and I believe that was also makeup. We asked that they change the bed because of the gore, but they only changed the blanket, not the sheets. We determined that because the sheets had shifted during our nap and were not straightened when we returned, and one of my wife's hairs (I hope it was hers) was on the pillow she'd used. If there is blood smeared all over a bed, why would you not fully change the linens?! Disgusting!

The ice machine looked to be jammed, crammed full of ice and dripping water. Didn't visit the pool. There was a 24-hour workout room, but the lights were off and it was empty so I don't know if it was available for use or not. We got the hell out of there as soon as we woke up in the morning.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ReviewerEastCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mluhrman, Manager at Quality Inn & Suites, responded to this review, July 4, 2013
Thank you for taking the time to post your comment on TripAdvisor, more and more people today are determining their hospitality selections from TripAdvisor. We appreciate you taking the time to let us know about the conditions you experienced during your stay. I would like to apologize for your experience and to let you know that the property has since undergone a management change. The proper procedures have been addressed with the housekeeping staff and the front desk staff. I would welcome the opportunity to speak with you further about your stay and I encourage you to contact us again next time you are coming to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ravenswood
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 22, 2013

This place was great. It's a little out of the way, but you can't beat the price. Room was extremely clean. Bed was very comfy. Couldn't believe how big room was. We got the $59 Tripadvisor rate on a sold out Fri nite!! Didn't stay for breakfast. Will def be back next time Im in the Cbus area.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deb I, Vice President at Quality Inn & Suites, responded to this review, June 23, 2013
Our staff really appreciated your time in letting us know your thoughts on our hotel! We read Trip Advisor daily as it truly lets us know where we can improve. We are a little out of the way and we are glad the road construction is complete. We were amazed at how many guests still went out of their way to come even with the construction. We are truly glad it is over and happy that you had a great stay. We look forward to serving you again in the future.
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grove City, Ohio
Level Contributor
1 review
Reviewed June 21, 2013

In June, I had a pastor stay a week in this hotel. It was very clean and had been newly remodeled within the year. The front desk was very friendly and accommodating with room choice and needs. The indoor pool is very clean. The price was very good. I would highly recommend this hidden gem.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skedge875
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mluhrman, Guest Relations Manager at Quality Inn & Suites, responded to this review, June 22, 2013
Thank you for your feedback on the property! We strive to give all our guests outstanding satisfaction and appreciate your support. We look forward to serving your guests in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rimersburg, PA
Level Contributor
68 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 19, 2013

I booked this place through Hotels.com after finding it on tripadvisor. The lobby door had a tripadvisor sticker for an award in 2010, what happened? This place is a rat trap dump!!!!! It was a value, but dang, first we couldn't get our keys to work at the back entrance like we were told to go to. Our AC unit pumped hot air into our room. To the point that they gave us a new room. The place was very dirty. Our first room had a half a dozen long black hairs in the bathroom, and the soap wrapper from the previous customer left on the vanity. The second room, though the AC did work well, seemed ok until we decided to go get some ice and I dumped garbage out of the ice bucket. Oh yeah, garbage in the ice bucket. After cleaning it out, I went to get the ice and of course the ice machine didn't work. In fact the cover was off of it and the wires and circuits were showing. Oh and the Coke machine beside it was leaking what I only guess was Coca-cola. I guess after all of this the smashed corn chips on the stair-way floor should not have been a surprise. At least we could laugh it off and go relax in the pool (one of the reasons that we booked this hotel). But wait....of course the pool was closed and for good reason.......it looked like a pond from a coal strip mine site. My wife joked that the creature from the green lagoon may show up tonight. Oh well we went to bed and in the morning when I got in the shower the surprises continued LOL the water pressure was at a trickle and when my wife started brushing her teeth, the water turned ice cold and then stopped all together. I guess I should have been tipped off by the over flowing dumpsters that clearly haven't been emptied in a while (pay your bill) Choice hotels and tripadvisor should fight to get their names off of this hotel. I don't know how this place got all of the good reviews, perhaps low standards.

  • Stayed June 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank NandBcoradi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
1 review
Reviewed June 4, 2013

Amanda too the time to work out a non-smoking room for me, first calling other hotels nearby and then offering to help me get my money back from Orbitz if she could not find a room. She checked again and finally someone had cancelled and I got a great room here. Had good local knowledge of the area too- so helpful!! Thanks again. I will be back.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank jimp700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 4850 Frusta Dr, Columbus, OH 43207-4503 (Formerly Sleep Inn)
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#11 Best Value Hotel in Columbus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Quality Inn & Suites Columbus South Property is a beautiful, well-maintained property that we are very proud of. Come and see us and enjoy our complimentary hot breakfast buffet which features, eggs, sausage gravy and biscuits, two different flavors of waffles, danishes, hot and cold cereal, yogurt, fresh fruit, juices, coffee, tea and more. We also offer complimentary wireless internet, complimentary business center and a 24-hour fitness center to get your day jump started. All of our beautifully appointed rooms come equipped with refrigerators, microwaves, safes and in-room coffee and tea makers. Our professional and courteous staff is available 24-hours a day for all of our guest needs. We are also close to all of Columbus' major attractions including SCIOTO DOWNS RACINO (6.4 miles), Hollywood Casino, Ohio Expo Center, Ohio State Fairgrounds, Greater Columbus Convention Center, Columbus Crew Stadium/Training Facility, Nationwide Arena District, Brewery Distric, German Village, Franklin Park and Conservatory, Ohio Historical Society, Motts Military Museum, Rickenbacker Airforce Base and AIRPORT, Ohio Theatre, Palace Theatre and Southern Theatre. Please be assured the staff at the Quality Inn & Suites Columbus South will do everything possible to make sure your stay is comfortable and enjoyable. ... more   less 
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Also Known As:
Sleep Inn Columbus
Columbus Sleep Inn
Quality Inn & Suites Columbus, Ohio

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