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Drury Inn & Suites Columbus Convention Center
Ranked #4 of 143 Hotels in Columbus
Certificate of Excellence
Peterborough, Canada
Level 3 Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Wonderful!”
Reviewed January 15, 2013

On our way back from Florida after horrible accomodation on the way down! It is everything it says it is...all the extras are free...you pay a bit more, but well worth it. Is my hotel of choice for all our upcoming trips! Includes breakfast (hot) and between 5-7 pm, hot and cold finger foods and wine to drink...didn't even have to venture out to find a restaurant. Highly recommend!

Room Tip: All the rooms are good
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Weatherwatcher2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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564 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Greenville, OH
Level 6 Contributor
104 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 31, 2012

I chose this hotel for the great online special and it's proximity to Nationwide Arena but I would absolutely return for the exceptional service and the extremely friendly staff!! When I made the reservation there were only supposed to be two guests but due to some unexpected circumstances there wound up being three of us, when I told them of the change at check in they didn't even bat an eye at the change (I was expecting to hear that there would be an extra charge or something but there wasn't!). The rooms were clean and the beds comfortable. The evening "kick back" dinner was ok but the staff was extremely friendly, talking to guests and offering to get rid of trash for them. At bedtime we realized that my daughter had forgotten her toothbrush, not a problem, they gave us a one with a smile. The breakfast had a wide variety of items and once again the staff was extremely friendly, talking with guests and offering to take their trash, etc. Check out was a breeze and we felt safe and secure the whole time we were there. I would ABSOLUTELY stay here again and would recommend it to my friends and family!

Room Tip: We had a room near the elevator and several times heard noises from people getting on/off of it. If...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank famlygal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level 6 Contributor
108 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 31, 2012

I was pleasantly surprised. They have most of the things on a business traveler's wish list. I like that they have an outlet hub on the desk, which most hotels don't understand is needs these days for all the electronic equipment. the TVs are large. Beds comfortable. Central HVAC. Nice lounge chair with ottoman. free wifi. Free breakfast is a step above most others; the scrambled eggs are real, not the chalky variety.The free drinks in the evening are a nice touch. Parking is a reasonable price.

There is a good seafood restaurant across the street and a bar as well.

The only negative is I did not get a coffee replacement, called housekeeping, but they never showed as promised.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2dman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Oxford, Pennsylvania
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 29, 2012

First time in Columbus -wont be the last though! The hotel staff was AWESOME- I talked to many staff members including Rosie who did the evening snack time-which btw she was so friendly and helpful-could not have asked for better information and thoughtfullness. The woman who was working at the front desk the evenings we were there was wonderful as well. Our room was very clean, felt very safe and the layout, pool, breakfast, and evening snacks/drinks were GREAT. Can not say enough wonderful things about this place-we will definitely stay here again!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SpeckledChicken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 27, 2012 via mobile

The hotel was great. Nice being in downtown area. The service was great. The room was very nice and comfortable. The only negative is for a higher end hotel the towels were very cheap. Although we didn't use the evening happy hour each night but the one night we did it was fine. I would stay here again.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buckeyegirlnoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
1 review
Reviewed December 10, 2012

Although our room wasn't a suite, it was large, comfortable and clean. The staff was friendly, accomodating and helpful. We enjoyed the evening social hour and the complimentary breakfast buffet. The hotel is close to the Arena District, Short North and downtown. Parking is attached to the hotel. It is $12 and worth the convenience. We were happy they had smoking rooms!

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CoolOhio452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mid-South
Level 5 Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed December 6, 2012

I stayed in this property while attending a large convention. It was further away from the Convention Center than the other properties, but I chose it because they offered a lower rate than the host hotels. I heard it referred to by a few attendees as the “Dreary Drury”, however the room was basic, but clean. I had events throughout the afternoon, so I was unable to participate in their afternoon break service.

With respect to customer service, here is where it is a bit lacking. Many like to use this term, but will they actually live up to its meaning? Good customer service is saying hello to the guests, even calling to see if their room is ok. That they did. Exceptional customer service is going above and beyond the norm. I had left an item in my room and realized it after I returned home and unpacked my things. I called the hotel and wanted to pay to have them ship it back to me. Someone would call me back. Many calls back to hotel. No return call. I called one of the managers and he said he would check on it and call back. No return call. I guess maybe my request was insignificant to them and therefore, didn’t warrant much effort. I had checked out and was no longer staying in their property, so why bother. Putting extra effort forth to accommodate the guest, even after the they have left for example, would have said a lot. That is what separates good, basic service from exceptional guest service.

“Make it right for the customer every time, every visit”? Not really, but it sounds good.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank river280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Columbus Convention Center, responded to this review, January 2, 2013
Thank you for your comments about your recent stay at our hotel. I always appreciate hearing how we do, whether it is good or leaves us some room for improvement. If we don’t know what is wrong, we can’t make it any better.

I apologize that we did not respond to your inquiries about your left items after you had checked out of the hotel. As I read your review, I could do nothing other than agree with your summation and perceptions of the hotel and how we seemed to not care much about you once you were gone. After doing some internal checking, I discovered that we just did not follow up to make sure that you received a reply. We have the systems in place to handle these sorts of inquiries and we just plain didn’t follow them. I apologize for our shortcomings and would feel the exact same way as you did were I in your shoes.

I know I can’t change what happened, but I would like to find out what the items were that were left and see if we still have them or if we can replace them for you. Please contact me at your earliest convenience.

I will look forward to the opportunity to make things right for you. I hope you will give us further opportunities to be your home away from home.

Hospitably,

Scott Bosak
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites Columbus Convention Center

Property: Drury Inn & Suites Columbus Convention Center
Address: 88 E Nationwide Blvd, Columbus, OH 43215-2576
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Columbus
#8 Business Hotel in Columbus
#8 Romantic Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Drury Inn & Suites Columbus Convention Center 3*
Number of rooms: 180
Official Description (provided by the hotel):
Guests of Drury Inn & Suites in downtown Columbus have easy access to the Greater Columbus Convention Center through an adjoining walkway. The hotel is close to other downtown attractions like the Short North Arts District and The Ohio State University. Shopping at North Market or catching a game in the Arena district is just a short walk away. ... more   less 
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Also Known As:
Drury Inn And Suites Columbus Convention Center
Drury Inn & Suites Columbus Hotel Columbus
Drury Inn Columbus
Drury Inn Hotel Columbus
Drury Columbus
Columbus Drury
Drury Inn & Suites Columbus Convention Center Ohio

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