I stayed in this property while attending a large convention. It was further away from the Convention Center than the other properties, but I chose it because they offered a lower rate than the host hotels. I heard it referred to by a few attendees as the “Dreary Drury”, however the room was basic, but clean. I had events throughout the afternoon, so I was unable to participate in their afternoon break service.
With respect to customer service, here is where it is a bit lacking. Many like to use this term, but will they actually live up to its meaning? Good customer service is saying hello to the guests, even calling to see if their room is ok. That they did. Exceptional customer service is going above and beyond the norm. I had left an item in my room and realized it after I returned home and unpacked my things. I called the hotel and wanted to pay to have them ship it back to me. Someone would call me back. Many calls back to hotel. No return call. I called one of the managers and he said he would check on it and call back. No return call. I guess maybe my request was insignificant to them and therefore, didn’t warrant much effort. I had checked out and was no longer staying in their property, so why bother. Putting extra effort forth to accommodate the guest, even after the they have left for example, would have said a lot. That is what separates good, basic service from exceptional guest service.
“Make it right for the customer every time, every visit”? Not really, but it sounds good.
- Official Description (provided by the hotel):
- Guests of Drury Inn & Suites in downtown Columbus have easy access to the Greater Columbus Convention Center through an adjoining walkway. The hotel is close to other downtown attractions like the Short North Arts District and The Ohio State University. Shopping at North Market or catching a game in the Arena district is just a short walk away. ... more less
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- Also Known As:
- Drury Inn And Suites Columbus Convention Center
- Drury Inn & Suites Columbus Hotel Columbus
- Drury Inn Columbus
- Drury Inn Hotel Columbus
- Drury Columbus
- Columbus Drury
- Drury Inn & Suites Columbus Convention Center Ohio