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Country Inn & Suites By Carlson, Columbus Airport East
Ranked #33 of 144 Hotels in Columbus
Reviewed February 20, 2012

Nice hotel, good breakfast. However, the pool is open for kids from 6:00 a.m. to 11:00 p.m. meaning constant screaming & running down halls. I have never stayed at a hotel with such long hours for the pool.

  • Stayed: February 2012, traveled as a couple
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Thank DOROTHY G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSheedy, General Manager at Country Inn & Suites By Carlson, Columbus Airport East, responded to this reviewResponded February 27, 2012

We pride ourselves on our professionalism in the business of making all of our guest comfortable and greatly appreciate your taking the time to let us know how we can improve. Thank you for your comments and I hope you accept our apologies for the inconveniences you experienced during your recent stay. We hope to see you again when you are in the area.
Sincerely,
Penni Sheedy

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329 - 335 of 356 reviews

Reviewed February 19, 2012

My husband and I stayed here in February for a family Valentine's Day. We saw on their website that they had a COSI Package which included a discount coupon for COSI, a pizza gift card, and a great rate on the room, so we booked it.

We arrived on a Monday night and stayed overnight, with plans to go to COSI on Tuesday.

Check in was simple, the room and hotel were both clean and comfy, and the pool was nice, but a bit chilly for the winter.

There was a nice, hot breakfast buffet with lots of choices.

My husband happened to grab a brochure for COSI that was sitting in the local travel and activities rack, and noticed that COSI is only open Wednesday through Saturday in the off season, which is really any time but the summer. So we called COSI and in fact confirmed that COSI would be closed the next day when we had planned to go.

We understand that we really should have checked the COSI website before driving all the way from IN for this trip, but we didn't think anything of it when we booked the package and were not told about the hours on the hotel website. We also do not fault the hotel, because as I said, we should have checked.

But when we notified the front desk staff, they had NO CLUE about COSI being closed on Monday and Tuesdays. They did not have any other ideas of things for kids to do in the surrounding area. There was a computer with internet in the lobby, so we decided to use that to see what options we might have for activities. The computer was "locked out" and the front desk clerk did not have a clue what the password was. He kept trying to figure it out but kept having to run back to the desk to answer the phone. He eventually called someone who knew the password.

We were frustrated because the hotel sells a COSI package and had no knowledge of the days COSI was open. We feel that if they are going to offer that package, they should post something on the website when people are trying to book that package, so they don’t drive 2 hours only to have it be closed.

When we got home, we noticed that the coupon they gave us for COSI had in fact expired on 12/31/2011. They gave us an EXPIRED coupon! We called the hotel and they did not know this either! They said they would pass the information on to management.

The next day, we got an email from management stating that they had made an arrangement with COSI to accept the expired coupons until the end of February, at which time the hotel was no longer going to be offering the COSI package and they had no current coupons to give us. So the bottom line was that we ended up with no trip to COSI, no compensation for that, no useable coupon, and NO APPOLOGY.

So the hotel itself was nice enough. Customer service, not so much.

  • Stayed: February 2012, traveled with family
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Thank Navilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSheedy, Front Office Manager at Country Inn & Suites By Carlson, Columbus Airport East, responded to this reviewResponded February 21, 2012

On February 17, 2012 Mike Dunne the Front Office Manager sent the following apology:,
We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at Country Inns & Suites we apologize for the concerns you have about your experience at this hotel. In regards to your COSI coupons, we had arranged with COSI to accept the expired coupons through the end of March. The COSI package was an expiring deal, and instead of sending out all new coupons, they would honor the old ones. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerly, Michael Dunne

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Reviewed February 8, 2012

Stayed at this hotel for 3 nights to visit the Goodguys Car show at the Ohio Expo Center and found the location good to visit both the car show and as well the Easton shopping complex good plus close to airport. The hotel is well kept, rooms were clean, with good shower pressure, pool area was nice and beds were good with plenty of parking on the property. Only real gripe would be with the breakfast area being a bit small and breakfast selection could be better but other than that a good place to stay and very consistent County Inn experience all around.

Stayed: July 2011, traveled with family
Thank hotelforfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSheedy, General Manager at Country Inn & Suites By Carlson, Columbus Airport East, responded to this reviewResponded February 14, 2012

Thank you for your comments concerning your stay at the Country Inn & Suites Columbus- Airport East. I am excited that we gave you the fine accommodations and service we strive for with all of our guest. We appreciate your patronage and hope you stay with us the next time your travels bring you to Columbus! Thanks again, Penni Sheedy General Manager

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Reviewed October 14, 2011

The hotel was very clean and updated. The facilities were beautiful - pool and hot tub were huge and the rooms were spacious. The manager worked with our softball team to make sure we had an awesome time. She even let us use the conference facilities free of charge to have a pizza party that night as a team. I would definitely recommend this hotel!

  • Stayed: October 2011, traveled with family
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2  Thank Shari U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSheedy, General Manager at Country Inn & Suites By Carlson, Columbus Airport East, responded to this reviewResponded February 14, 2012

Thank you for your feedback concerning your stay at the Country Inn & Suites Columbus Airport-East. I am very happy that we made your stay a comfortable and happy one. We appreciate your business and hope to see you again.
Thank you,
Penni Sheedy General Manager

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Reviewed October 8, 2011

The hotel is in a nice neighborhood just a short drive from downtown Columbus. Price was reasonable. We got a jacuzi room with the whirlpool in the room (rather than bathroom) and it was big enough for two people. We could watch TV from the tub. Beds were comfortable, nice pillow assortment. On the bed, there was a sheet, blanket, and comforter, which was nice because my husband and I don’t share our blanket. Area was quiet, only slight traffic noise outside window (from a side room facing the street). I’m a light sleeper, and I had no problems. The blackout curtain was a good feature since checkout wasn’t until noon, Staff was friendly.

  • Stayed: October 2011, traveled as a couple
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2  Thank yobei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSheedy, General Manager at Country Inn & Suites By Carlson, Columbus Airport East, responded to this reviewResponded October 26, 2011

Thank you for your response, we appreciate your feedback. We hope to see you again if you visit the Columbus area. Thank you again, Penni Sheedy

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Reviewed July 7, 2011

Staff were friendly. Hotel was clean and nice. Pool was refreshing. Was nothing short of my high expectations.

  • Stayed: May 2011, traveled with friends
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Thank Kelley195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2011

I used this hotel every time I am in Columbus for an Ohio State Buckeyes game. It's close to the airport (but not the Country Inn and Suites at the airport) and is easy-in, easy-out when it comes to getting to the Horseshoe for the games. The location is also great for those early morning flights and getting yourself and friends out of town. Also, there is a Starbucks right across the road for those coffee drinkers out there. And there is a Buffalo Wings and Rings two buildings away.

The hotel staff was terrific during the visit, even though I was visiting with two Miami fans (the opposing university that weekend). They always are very nice there. They are warm and welcoming and very courteous with regard to my Gold Elite status.

The hotel room was somewhat plain/sterile, which is not a bad thing. There was plenty of room for the folks we had on the visit.

The next thing that worked well for us was the pool and spa. The hot tub is one of the bigger ones that I've seen in a hotel and the pool is pretty big as well.

The breakfast first thing in the morning is a great set-up. It gets a little food in the belly right before you head out for some good tailgating at the parking lot of the 'Shoe.

One of my favorite things about Country Inn and Suites is walking into the lobby in the evening and grabbing a couple of fresh chocolate chip cookies. Nice start the evening.

  • Stayed: September 2010, traveled with friends
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Thank HeathSchneider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PSheedy, General Manager at Country Inn & Suites By Carlson, Columbus Airport East, responded to this reviewResponded June 15, 2011

We appreciate you taking time to give us feedback during your recent stay.
On behalf of our entire staff at the Country Inn & Suites Columbus East Airport we would like to thank you for your business and hope to see you again when your travels bring you back to the area. Thank you, Penni Sheedy General Manager
psheedy@buffalolodging.com

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Additional Information about Country Inn & Suites By Carlson, Columbus Airport East

Address: 6305 E Broad St, Columbus, OH 43213-1506
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Best Value Hotel in Columbus
#24 Romantic Hotel in Columbus
#44 Business Hotel in Columbus
Price Range: $112 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Columbus Airport East 3*
Number of rooms: 95
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Also Known As:
Country Inn And Suites Columbus Airport East
Country Inn & Suites Columbus Airport East Hotel Columbus
Country Inn Columbus
Columbus Country Inn
Country Inn & Suites By Carlson, Columbus Airport East Ohio

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