I was overall disappointed with this hotel. When we arrived 2 hours before check-in, the front desk was rude and immediately said "no early check-in". Which isn't a problem if you attempt some kind of friendly customer service level.
It was surprising because of the empty parking lot, but I can sympathize that they may have had a busy week...???
When we went back at check-in, they still only had 3 of our 4 rooms ready. I feel bad for the folks that were waiting in line behind us because we took the last 3 rooms available to check-in to.
As for the room- it's a dated hotel so needs a facelift. The faucet in my shower had a constant drip and there were used shampoo and conditioner bottles still in my shower. I'll chalk it up to an oversight by housekeeping, but it made me feel as if the bathroom hadn't been cleaned. There were stains on the couch cushions, so I never once sat anywhere besides the desk chair and bed. The room also had a smoky smell, although marked as non-smoking.
Saving grace was that I'm not in my room much. The bed was very comfortable so at least I slept well.
Overall the hotel is outdated and understaffed. I'd pick somewhere else to stay and pay a little more. I've stayed at a few Towneplace Suites and all are much better than this one.
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- Also Known As:
- Towneplace Suites Columbus Worthington Hotel Columbus
- TownePlace Suites Columbus Worthington Ohio