I obtained my room through Hotwire. I only paid $38.00 per night, and honestly, for the money the room was more than I expected, in terms of size and the extras. There's a mini kitchen, a small living room set up and a seperate bathroom, dvd player..you get the idea.
I arrived mid afternoon with my two kids, we were all exhausted and decided to rest awhile. Not long after I checked in, I received a call from the woman at the front desk and she asked if we were happy with the room. My response was that things were fine and they were, at that time.
A while later I got up to use the restroom and shower and discovered that there were dirty towels and the toilet was stopped up, nearly over flowing. I called the front desk back immediately and this time Ryan answered. When I explained that I needed assistance with the toilet, Ryan coldly suggested that I stop by the front desk and pick up the plunger. Huh? Really, Ryan? I was a tad thrown off by the suggestion that I not only come and pick up the plunger, but I plunge my own toilet. I went on to ask Ryan if a maintenance person was available and Ryan stated there was no maintenance person, and then reminded me again about being able to stop by to pick up the plunger.
Well folks, long story short, Ryan and I go back and forth about the toilet situation for several minutes, then I lay the dirty towel situation on him. Ryan reminded me that when I was called earlier by the front desk staff, everything was fine, and that the room had been triple checked before my arrival. He finally offered another room, but only after a tiring exchange.
Overall, the room had a lot of bang for the buck. However, I have to wonder if it was worth sacrificing the level of customer service that I am used to when staying in a hotel.
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- Also Known As:
- Extended Stayamerica Columbus - Polaris Hotel Columbus
- Extended Stay America - Columbus - Polaris Ohio
- Extended Stay Columbus
- Columbus Extended Stay