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“Warm and Friendly Staff”

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Super 8 Columbus West
Ranked #66 of 143 Hotels in Columbus
Rochester, New York
1 review
“Warm and Friendly Staff”
3 of 5 bubbles Reviewed September 30, 2010

New management has taken over and is making improvements to the property. It has some problems that still need addressing but the staff were very accomodating and friendly. They even upgraded our room to make our stay more pleasurable.
I would stay here again.
Thanks to John Henry for all his help making our stay a good one.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alvinleejohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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236 reviews from our community

Traveler rating
    57
    94
    49
    19
    17
See reviews for
81
53
18
57
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 24, 2010

This hotel is being milked and needs reneovated. The rooms and general area need cleaned and updated. The bed needed a new mattress. The bed linens were soiled and torn. The wall paper was falling down. Our room had not been cleaned (there was oil on the headboard from the prior occupant's head. The carpet was patched with duct tape. No matter the rate - it would not be worth the price. Internet was not working.

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roadwarrior3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELIZABETHTOWN
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 bubbles Reviewed August 1, 2010

Aging Microtel location that is definitely showing it's age.

Positives:
1.) Plenty of free parking.
2.) Right next to a convenience store.

Negatives:
1.) Brown stains on the bedsheet and washcloths. Although it appeared they had been laundered, it's way past time to replace them with new ones.
2.) There was only one bathtowel in the room when we arrived and no bathsoap.
3.) When we checked in, a sign on the juice machine read "No Orange Juice." I asked if they would have some by morning and the front desk guy said, "Only if our truck comes." As expected, the sign was still the re in the morning, so over to the convenience store I went.
4.) As far as breakfast items were concerned, at 7:45am on a Saturday, aside from waffles and the standard selection of cereals, there were three bagels, 3 apples and a lemon to choose from.
5.) There were two canisters of coffee made. Since they weren't marked, I asked the morning front desk clerk which was regular and which was decaf. She said, "I think the one on the left is regular, but I'm not sure because I wasn't here when they made it." In need of some caffeine, I took a cup of each to be sure.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank schrivey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, CO
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
1 of 5 bubbles Reviewed March 5, 2010

I was traveling cross-country with my children. This day was planned to be our longest driving day. We got caught in construction traffic, and I called the hotel to confirm that we were on our way, would be later than expected, and to ensure that our wheelchair accessible room was still available. The desk clerk assured us that our rooms were still available.

When we arrived at the hotel at about 8 pm, we learned that the hotel staff had rented our confirmed wheelchair accessible room to a non disabled traveler. After a great deal of arguing, many tears from my exhausted children, and intervention from an state attorney general office employee whose room was also given away, they contacted the traveler in the accessible room who was more than willing to move. That gentleman said that he neither asked for, or wanted the accessible room. Our two rooms ended up being on opposite ends of the hotel. The rooms were filthy and cockroaches were everywhere.

  • Stayed October 2007, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ColoWheeler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lone Tree, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed September 17, 2008

I live right by here. Power was out, we had no running water, therefore we elected a cheap place to stay until our power was back in a few days.
First, they lost our reservation, after waiting sometime, they got us a room, after harrassing us about living in the area and staying here. Even after we explained our situation, which we shouldn't have had to.
Our room was okay, but the lock the door did not work, even the GM tried later. They did not offer us another room.
We were doing laundry at this facility and had no detergent, I went to the front desk agent and asked if they sold detergent, he said yes. I asked how much, he said how many loads, I said 3. He then proceeded to pour out of a box of detergent, into small paper cups, some detergent. Then tried to barter the price with me, in front of other guests. He referred to them as Heroin, saying it looked like it and that he looked like he was selling and negotiating heroin. I flat out asked him, how much, he said how much would you like to pay sweetie. I said, most detergent at hotels are .50 a box or $1.00, he said keep thinking about it sweetie then helped the next guest while I had to stand and wait, quite embarrassed, but in need of detergent. He then came back to me and said well how much do you think its worth? I continued to say, $.50 he then said "$10.00, $3.00 per load and $1.00 for him." At this point I was so infuriated, but still needing detergent, I didn't argue and walked away (he already had my $10.00 from the beginning, before he negotiated, I thought he would just take the price out and give me change.) I walked off with the detergent and without my $10.00 embarrassed, infuriated and quite unsettled at the harrassment and pet name sweetie. The other guests looked horrified at what just happened. Not to mention the guy he was assisting inbetween our "negotiating" also had a "lost" reservation.
the GM only said he would take care of the employee and that he sold us detergent on his own and most likely pocketed the $10, because this hotel does not sell detergent. Though he did not offer us our $10 back.
I wanted to personally speak with him only to ease my mind that this establishment would not normally be this way, to receive an apology or at least a look of shock about what had occurred. Instead, (after we had checked out and moved to another hotel) I went to turn in my key and was greeted by another rude desk agent. All I said was "hello is the GM in?" and I get quick short answers in a grueling process of trying to resolve this. No is all I got in response, I said when will he be back? He comes and goes I was told. Never did she offer to help me instead. I told her that we had stayed the night last night and I had been falsely sold detergent, and that I wanted my $10.00 back. She looked baffled, which I figured, hence my request for the GM as I did not want to get into a discussion about our stay at the front desk. She kept digging in paperwork avoiding me, trying to make sense of what I wanted. I told her that I just wanted my $10 back, which I have no receipt for and was "sold" detergent for from last night. She then just gave me $10.00 in hopes I would go away, looking angry that I even spoke to her. I gave up trying to speak with anyone who could assist me further.

  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank bluefrog02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed July 6, 2008

I stayed for 1 night while traveling thru Ohio enroute to Kansas. As I said in the title, this place was more comfortable than my car, but not as clean. If you are looking strictly for low cost, then this is the place. There were no visible germs or bugs in the room, but I would not press my luck by checking with a UV light.

Bottom line - It didnt smell, the water worked, my car wasnt damaged in the parking lot. Overall, I'd give this place a Satisfactory, but I wouldnt have stayed here if my wife was with me.

Good luck.

  • Stayed July 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank Warftr5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WV
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed February 12, 2008

We awoke around 11:00 pm with bedbugs crawling on us and biting us. Hotel would not refund or discount our room. They moved us to another room but who could sleep then? We had to go out in the middle of the night in an unfamiliar area to find a pharmacy to get cream to treat our bites. Hideous experience!!

  • Liked — Nothing.
  • Disliked — Bed Bugs
  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dilansmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Columbus West

Property: Super 8 Columbus West
Address: 5655 Feder Rd, Columbus, OH 43228-9045 (Formerly Microtel Inn)
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#3 Best Value Hotel in Columbus
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Columbus West 2*
Number of rooms: 64
Reservation Options:
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Also Known As:
Microtel Columbus
Columbus Microtel
Super 8 Columbus West Ohio

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