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“Great Hotel at a Super Location!!!”

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Comfort Inn North Polaris
Ranked #39 of 143 Hotels in Columbus
Certificate of Excellence
Ohio
Level 6 Contributor
235 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Great Hotel at a Super Location!!!”
Reviewed August 13, 2013

Great Hotel at a Super Location!!! I had to make a last minute business trip to Columbus and stayed here at this Comfort Inn. I am very glad I stayed here, this hotel is very clean and conveniently located close to everything. A Lone Star Steakhouse and Quaker Steak and Lube is right next store. I will stay here again next time I need to be in Columbus.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZWERGLDAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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236 reviews from our community

Traveler rating
    107
    86
    29
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    6
See reviews for
88
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Fort Wayne, Indiana
Level 4 Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 3, 2013 via mobile

Hotel is close to a lot of restaurants and directly across from the Polaris Mall. Indoor pool and hot tub. The chlorine levels were insane, but still swimmable. I think hotel was non-smoking, but our room still had a stench of old smoke. Still a decent hotel though.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ace43526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowie, Maryland
Level 6 Contributor
47 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 23, 2013

This is a professionally organized a good Comfort Inn.
Two styles of Egg, Two kinds of meat were served for breakfast., Waffle maker biscuit with gravy. Weekend breakfast starts 7pm. This is late for drivers but serve before the scheduled time as soon as prepared.
Swimming pool open from 9am to 11pm. I am not sure about water quality.
Located in middle of a huge shopping area. There is NTB next the hotel. Great place to stay for travelers. The swimming pool open from 9am to 11pm.

Cleaning of dining was very thorough.

In general staffs seems to be ready to do extrawork.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunpillar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Canton, Ohio
Level 5 Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 25, 2013

Stayed at this hotel a year ago and LOVED it (you can read my previous review where I raved about this hotel). Well when we first arrived our room was placed beside the staircase (which was loud and disturbing when trying to sleep-which they switched us rooms no questions asked). No problem. Our new room was on the top floor away from the stair case-great! We moved into the new room and then went about our day shopping, etc. We get back to our room and it is late, after 10:00. We hear loud people talking, thumping, child whining, not normal directly in the room next to us. We waited over an hour to see if they quieted down. No signs of it stopping anytime soon and we were exhausted and just wanted to rest since we thought we got a nice(er) room. Very nicely we had knocked and asked our neighbor to please quiet down so we could rest we have to be up early. They apologized and said sorry we will quiet our kid down. The smell of alcohol and a group of adults and children were immediately apparent. Almost an hour goes by and nothing has changed. We call the front desk and tell him the situation. He calls back withen 5 minutes and says he received THREE phone calls prior to us calling them from the start that we threatened the hotel guests next door? He demands us to leave. We were in shock. He didn't care about us or wanted to believe anything we had to say. Meanwhile the people next door and the children became quiet instantly , like a church mouse. We kept hearing their door open and close as the people cleared the room we imagine. If they really had called to say we "threatened" them why wouldn't the front desk called us right away and tell us to leave instead of waiting until WE call and complain and THEN say "you need to leave because we had three calls about you". By the way the employee at the front desk goes by the name of Paul and he is the most cocky , unprofessional employee I have EVER encountered. Did I mention he cussed and called us vulgar names, saying we were not wanted as we turned in our room keys all because we asked why he (the manager) did not go up to the room directly to check out our complaints for himself. We are sad to say we will not be returning or seeing our manager friend Lee Campbell or any of the other pleasant staff due to this EXTREMELY unprofessional experience. I am stunned how Paul the night manager is a part of this facility. He truly does not fit in with the rest of the staff who are pleasant and so accomodating. Corporate will be contacted.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Budsbone1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coolpuhl3, General Manager at Comfort Inn North Polaris, responded to this review, May 27, 2013
Thank you for your comments about your stay. I'd like to officially apologize and would like to discuss this issue with you in person. joe.puhl@comfortinnpolaris.com or call me directly 614-246-3460
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 9, 2013

We stayed at this facility May 3. Most of the staff are very nice and very efficient. Was checked in in less than 5 min. Mary, the Breakfast room employee, was VERY efficient and kept everything well stocked. A nice variety of food at breakfast. The reason I did not give 5 stars was the fact that the maid cleaned our room, stripped our beds while we were out to Early breakfast! She left our door wide open and was not even in the room when we returned. Yes, we were checking out that day, but we left for breakfast very early and my husband had wanted to take a nap before we checked out and got on the road. We also had some personal items still in the room . The maid was in the hall when we left for breakfast and I had a point of telling my son in her presence that we were not checking out. Fortunately, there was nothing of great value that we left in the room

Stayed May 2013, traveled with family
Helpful?
2 Thank moo53449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellston, Ohio, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 7, 2013

We stayed overnight at this hotel for my birthday and it was in a perfect location. We were within minutes from many restaurants and shops. The thing that really impressed me about this Comfort Inn was that the pool and hot tub were handicapped accessible. It was very clean and comfortable.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mandy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brook Park, Ohio
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed April 29, 2013

The Staff at this hotel is nice, The Rooms are Not Great--could use some updates, maybe like the carpeting would be nice & add some extra pillows in the room. The Including breakfast was nice. The Breakfast "person" made sure everything was stocked & asked if anyone needed anything else :) I thought that was nice :) It was a little crowded in the area they have everything, but none the less it was good. The location is Great!! Food places are everywhere!! There is literally a mall across the other side of street & its a Really nice Mall,too!! Different shops that we don't have in Cleveland Suburbs!! There is also a Target right there to get any essentials needed or forgotten! I booked this for our Club Soccer Team during a weekend tournament & kinda picked "blindly" but it was a Really good choice!

Room Tip: Good Value, Good Price, Great Location!
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank XTREMESoccerMom22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn North Polaris

Property: Comfort Inn North Polaris
Address: 8400 Lyra Dr, Columbus, OH 43240-2096 (Formerly Baymont Inn)
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Columbus
#23 Family Hotel in Columbus
#32 Business Hotel in Columbus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn North Polaris 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Comfort Inn Columbus-North/Polaris (I-71 exit 121 at Polaris Parkway) next to Polaris Fashion Place Mall, Magic Mountain Family Fun Center, Quaker Steak and Lube. We are within walking distance to many restaurants including:Texas Road House, Max and Erma's and Carrabba's Italian Grill. Hotel amenities include: Free hot breakfast bar including make your own waffles, free WIFI, indoor heated pool, exercise room and free access to Metro Fitness gym. ... more   less 
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Also Known As:
Comfort Inn North Polaris Hotel Columbus
North Polaris Comfort Inn
Comfort Inn Columbus
Columbus Comfort Inn
Comfort Inn North Polaris Columbus, Ohio

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