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Holiday Inn Express & Suites Columbus-Polaris Parkway
Ranked #40 of 143 Hotels in Columbus
Certificate of Excellence
Lititz, Pennsylvania
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Awesome hotel”
5 of 5 bubbles Reviewed August 27, 2014

I am currently staying at this facility for a one night stay on august 27, 2014. First, I must say that I thought that the hotel was brand new after walking in and seeing the lobby and my room. I asked at the front desk and found out the hotel has been open for three years! It looks like it opened yesterday. The rooms are spacious and decorated in a modern decor. The facility is beautiful and the indoor pool is the largest I have seen at any hotel. It is complete with fountains, water slides and lap lanes. There is also a jacuzzi as well. Overall, this hotel has been amazing to this point and I will definitely be back. The front desk staff was friendly and accommodating also. I tried to check in too early and they took my number and called me as soon as my room was available. Great job! Great property! As a priority club member, I have stayed in this brand in many places. In addition, I have also stayed at other top brands to include Marriott and Ritz Carlton in other cities. This hotel rivals any I've stayed at.

Room Tip: I don't have a bad thing to say about this hotel. I am blown away by this property.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnRichmond, Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, August 28, 2014
Thanks for choosing to stay with us at the Holiday Inn Express Polaris. We are always happy to hear from our guests regarding their stay with us. It sounds like your stay was enjoyable from the hotel, your room, the friendly staff and location. Awesome. That is what we like to hear and work towards. Thanks for your feedback. I will share it with the staff so they know how they are doing as well. Come back and visit us again soon. We really appreciate your business and thanking you for choosing IHG brand hotels for you hospitality needs.

Ketan Desai
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

292 reviews from our community

Traveler rating
    162
    79
    27
    14
    10
See reviews for
144
45
8
48
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Cincinnati, OH
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 24, 2014

My friend and I stayed in the lovely, new Holiday Inn Express for two nights in August. The suites are decorated very modern with comfortable beds are luxurious hotel linens. The breakfast is complete and quite satisfying. The staff is most accommodating and friendly. We couldn't have asked for a better hotel experience.

  • Stayed August 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jmarjean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpPolaris, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, October 12, 2014
Thank you for your valuable feedback. We always like hear and work towards positive and completely satisfactory experience from our guest. From breakfast to clean comfortable rooms, excellent pool area and outstanding customer service, staff at our hotel embrace that goal everyday.
Please come back soon when you in town.

Thank You

Ketan Desai
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Defiance, Ohio
Level Contributor
86 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed July 31, 2014

Again, this hotel is very clean and the location is close to a myriad of restaurants and shopping. I thought it was a bit overpriced compared to a few others that we have used in the area. I have to say that their breakfast area is large and the food good. All areas were well-maintained and the staff pleasant.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dikline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dayton, ohio
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 23, 2014

Stayed at this property on July 18th. Absolutely stunning property!! Staff was incredible. Rooms were spacious, clean and beautiful. Pool area was very nice. Breakfast was hot and had a nice variety. Looking forward to another stay here.

Room Tip: Polaris mall is 1/2 mile. Numerous restraurants and activities around.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Terry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, July 24, 2014
Thanks for choosing to stay with us at the Holiday Inn Express Polaris. We are happy to hear that your experience was great inn all aspects of your stay. We do have a beautiful property with a lot of great amenities and great customer service. Thanks for letting us know how we are doing. I will pass your comments on to the staff so they know how they are doing. Come back and visit us again when you are in the Columbus area. We are waiting on you.
Donna Selby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Youngstown, Ohio
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed July 22, 2014

We stayed one night (family of 5) at this Holiday Inn Express-Polaris Parkway on a Saturday night. Highlights included: location was convenient right off of the highway and close to everywhere we needed to go, hotel was clean (other than during the breakfast rush, but that was due to people making messes not staff neglect), the staff was welcoming and friendly, and the pool area was much larger than typical hotel pools and included a slide, a lap lane, and a mushroom water feature, and the bedding was comfortable. It was a busy hotel and very family-oriented, so some guests were local residents that had checked in to enjoy the pool on a rainy day. Business guests or those not wanting the noise of kids may have to avoid the pool area. There was a door on the business center and there were rooms at the upper levels for corporate guests. Downfalls, although not much of a deterrent for us, included a lifeguard that didn't want to be there (husband is a certified life guard and kiddos are good swimmers), breakfast was typical, but the layout could have been better arranged to allow for better movement, and the majority of the water of our handicapped-accessible bathroom ended up in the floor outside of the shower.

Room Tip: Business travelers may want to go up (maybe top floor to avoid feet running across the floor)
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  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank travelingfool71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, July 24, 2014
Thanks for choosing to stay with us. We appreciate you letting us know how we are doing. We do have an awesome hotel with great amenities including customer service. We are always happy to hear that our guests and their families have enjoyed the pool and the breakfast. It makes our jobs worthwhile. I will share your comments with the staff so they know how they are doing as well. Come back and visit us again soon.
Donna Selby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenton, Ohio
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed June 23, 2014

What a wonderful hotel in the Polaris Mall area for families with kids. We decided to get away for the night and our main focus was finding a suitable property with a nice pool for our kids to enjoy, we found it!
The Holiday Inn Express was very clean, had a friendly front desk staff to greet you, and met all expectations one would have for a hotel of this type.
The pool area however was much nicer than your average indoor hotel pool. It includes 1 tube slide, 2 lap lanes, 1 kids slide, a mushroom water unit, and a basketball hoop. Our kids (ages 13 & 10) were delighted to have all the "extras" available and actually enjoyed it longer than the typical 15 minutes in most hotel pools where there is nothing to do but swim around in a 20x20 pool 3 feet deep.
With many nice hotels available in the Polaris area, for the cost and overall experience, the Holiday Inn Express will be our choice for an overnight trip with the kids.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Theron1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, June 26, 2014
Thanks for choosing to stay with us at the Holiday Inn Express Polaris and for the awesome 5 Star rating. We are excited that we met and exceeded your expectaions during your stay. We take great pride in our hotel and serving the needs of each guest. I will share your wonderful feedback with our team so they know how they are doing. Thanks for taking the time out of your busy day to give us a big shout out. Much appreciated.
Come back and visit us again when in our local area.
Donna Selby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed June 20, 2014

Business traveler who showed up with a confirmation number after flight delays and was exhausted to find they overbooked and gave my room to silver or gold members who decided to stay over! Not a single room available they sent me away to drive another 20 minutes to another hotel!

Stayed June 2014, traveled on business
Helpful?
1 Thank Al P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review, June 23, 2014
Thanks for your feedback regarding your recent reservation with us. We are sorry for the inconvenience that you had upon arrival. If you would like to discuss this please contact me business hours. Unfortunately, this occastionaly does happen and we never like it for our guest either. We are happy that we did take care of the charges for you and hope you allow us the opportunity to serve you again in the future.
Donna Selby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Columbus-Polaris Parkway

Property: Holiday Inn Express & Suites Columbus-Polaris Parkway
Address: 8670 Orion Pl, Columbus, OH 43240-4030
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Columbus
#18 Family Hotel in Columbus
#20 Romantic Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Columbus-Polaris Parkway 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Holiday Inn Express And Suites Columbus-Polaris Parkway
Holiday Inn Express & Suites Columbus-Polaris Parkway Hotel Columbus
Holiday Inn Express & Suites Columbus-Polaris Parkway Ohio

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