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Reviewed February 11, 2013

We recently stayed here February 8-10. Sometime in the night of the 9th, my car along with several others had electronics stolen out of our vehicles. Some people had windows broken out and tires slashed. The only reason we found out about it mid morning was b/c we overheard conversastions about the incident while waiting in line for breakfast. Hotel staff was not only not proactive in telling guests, but also had no answers for what we were to do. Manager actually stopped answering phone calls from the working staff. We were told to fill out an incident report and simply leave! Also told management would call back on Monday to let us know what to do or if anything would be covered. A person beside me asked how he could clean up the glass that was in his car; he was given a shop vac and extension cord and told him to use a plug inside the building as they have no outside outlets. When we left the hotel about 2 hours later, there was still broken glass and beer bottles all over the parking lot. Even at lunch time, no hotel staff was picking or cleaning up the mess. Not only did I not hear back for anyone at the hotel on Monday, when I called for answers I was told a completely different story. The employee told me this time that since my single loss was under $3,000 the police would not be looking into the security tape nor would they be taking a look at any security tapes. I was told I had to contact the police and fille out a report myself. Mind you I live 3 hours away. The staff also told me that since it was on the parking lot, the the insurance company would more then likely not be doing anything about the loss. This means we also wasted 2 hours of our vacation filling out paperwork and getting information that was a complete waste. The staff and management have done nothing to help with the situation, give straight answers or even show a shred of compassion for the situation.

  • Stayed: February 2013, traveled with family
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2  Thank audra0037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this reviewResponded February 26, 2013

Dear audra0037,

Thank you for bringing this to our attention. We take comments such as these very serious and would like to follow up with you. We have sent you a private message in effort to obtain more information.

I look forward to hearing back from you very soon.

Sincerely,

Karen G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2013

Had our family reunion there and it was great. We rented one of the mtg rooms,
brought our own food and alcohol, and the families that stayed there had the pool
all day to swim in. They have the best indoor pool area for a hotel I've ever seen.
Then, in the afternoon, many of us went shopping down the street at Polaris Mall.
I would highly recommend this.

Room Tip: They had suites that were larger for larger families.
  • Stayed: August 2012, traveled with family
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Thank Carole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this reviewResponded June 19, 2013

Thanks for staying with us for your family occasion. We are always excited to be a part of creating memories. We have a beautiful hotel and offer great service for your needs. Thanks for your time and feedback. We look forward to seeing you again when in the Columbus area.
We appreciate You.

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Reviewed December 31, 2012

We traveled to Columbus to spend Christmas with family. We booked three rooms (one a great executive suite) and all were very clean and very spacious (really don't like the purple walls.) The pool was the best we have ever seen at a hotel perfect for our grandchildren. It is filled with two slides, a water spray mushroom, a small pool basketball hoop, two lap lanes and a hot tub. We spent a lot of time was spent utilizing it and the kids LOVED it.

Unfortunately, our complaint is the breakfast "situation." We stayed seven days and the first three days were great as it was over Christmas and there were very few rooms occupied. The last four days were poor at best. The hotel was filled and they offer one small counter for serving their buffet. We needed to wait at least ten minutes for more food to be put out. They were out of eggs, out of sausage, out of biscuits, out of cinnamon rolls, out of plates and the pancake machine was empty. People were milling around waiting for things to be refilled. The staff had to realize the hotel was almost fully booked and they were not equipped to handle it. I feel it would be a very difficult situation for a young family with little children to deal with. Holiday Inn, you need to enlarge your breakfast buffet serving area as well as increase your breakfast staffing.

In spite of the very difficult breakfast situation, the pool almost offsets it. Beware going in that you may need to leave the hotel to get breakfast in a timely fashion and plan accordingly.

Stayed: December 2012, traveled with family
Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this reviewResponded May 29, 2018

Thank you. Visit us anytime.

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Reviewed December 9, 2012

As previously stated, quite a noisy hotel in the halls and common areas. Rooms were spacious and clean. Had to request a move due to an extremely loud group having a party across the hall. Love the convenience to shops, resturaunts and expressways. Buffet was nice and the attendant was lovely and very cheerful :) Would say again for sure.

Stayed: December 2012, traveled with family
3  Thank Nmbrgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this reviewResponded May 29, 2018

Thank you. Visit us anytime.

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Reviewed November 4, 2012

This is a beautiful hotel that is close to all the best restaurants and shopping. The rooms are large and clean. The only problem is the noise. Not enough soundproofing. You can hear the people on either side and above you when they are talking in a normal tone of voice. We had kids running up and down the hall all night. Hardly any breakfast left when we went down at 9:00. Not a place to stay if you want rest and relaxation. Might want to ask if they are holding rooms for soccer tournaments and if they are stay somewhere else!

  • Stayed: November 2012
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Thank lretay65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this reviewResponded May 29, 2018

Thank you. Visit us anytime.

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