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Reviewed September 7, 2011

We stop in Polaris several times a year on our cross country treks. Since we depleted our Hilton points, I decided to look for a cheaper alternative in the area (traveling mid-week you get hit with the higher business rates). New to the Priority Club program, I checked for a HI Express. Viola! This property showed up and was considerably less expensive then our usual hotel. We discovered it only opened last week but I still feel it deserves a great review. Rooms are spacious, bathrooms modern (love the rectangular vessel sinks in the bath), housekeeping excellent. The pool area is fantastic - children's slide, water chute, waterfall, lap pool and a hot tub. Well equipped fitness room even has fitness stability balls. The best was the staff we encountered. Polite, helpful and just plain friendly. Breakfast is the standard continental, no surprises. Coffee was good. We found a new "home" in Polaris.
PS - Also convenient to a great variety of restaurants as well as the upscale Polaris Fashion Place and the Polaris Mall.

  • Stayed: September 2011, traveled as a couple
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Thank Rose-n-Frank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkinnear, Management Company Representative at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this reviewResponded September 9, 2011

Thank you so much for your recent stay with us and for taking the time to post a review to let others know about your experience!

As Polaris Parkway's newest hotel offering, we are thankful that you choose to stay with us and we look forward to seeing you on your next visit to Columbus.

Best Regards,
Betsy Kinnear

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Reviewed September 3, 2011

Brand new property so everything is clean and in working order. Great pool with plenty to do if you havve kids...slides, fountains, etc. Nice fitness room with all new equipment. Great location near Polaris Fashion Mall and numerous businesses. Plenty of restaurants nearby ranging from low cost chains to nice local flavor. Would recommend the Mellow Mushroom for pizza...OUTSTANDING. Polaris Grille (across street) is very good if you're looking for something a little more formal. Only drawback is that the shower was never hot. Stayed there two nights and the water never got really hot. Might be because the shower heads are about 8 feet high, so the air cools it before it hits you. Also, even though it's an HI Express, it isn't cheap. my room was $129/night, which is getting close to full-service Marriot range, at least in central Ohio. As a platinum Priority Club member, I was upgraded to a King suite w/ a whirlpool, and the room was very nice. Still, the water was a bit of an issue. In any event, it is the nicest Express I have ever stayed at, and look forward to staying on my next visit to Columbus.

  • Stayed: August 2011, traveled on business
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Thank Waylontdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bkinnear, Management Company Representative at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this reviewResponded September 6, 2011

Dear Valued Guest,

Thank you for taking the time to write your review of the Holiday Inn Express & Suites Columbus- Polaris. We are certainly proud of our beautiful new hotel and are very pleased you enjoyed your stay.

I do apologize for the challenge you experienced with the hot water though. As the building is brand new, we did check on this and there was a small issue which has now been corrected, so you will be able to enjoy a hot shower (or jacuzzi tub) the next time you stay with us!

ps - the Mellow Mushroom is my favorite too!

Best Regards,
Betsy Kinnear

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Reviewed December 8, 2012
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  • Stayed: November 2012, traveled on business
    • Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna S, General Manager at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this reviewResponded May 29, 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.