I booked my trip on Priceline, and read all the details provided to me. My wife was traveling with children and our 2 small dogs. When she arrived at the hotel after 8 hours of driving, she was told about the pet fee. $150 for the first dog and $50 per dog after that. We didn't know about the pet fee. The person at the counter presented a Priceline screen shot that had the pet fee. I contacted the front desk to discuss this issue. I walked the person through how to book a hotel on Priceline, and she verified that the fees are not on there.
I am in day 2 of discussions relating to this issue. The discussion with the supervisor today contiually led to a statement or,"The fees are on OUR website." I didn't book on the Hyatt webiste, the same as most of you who read this.
I have to wait until day 3 to discuss this with the hotel general manager. I am hopeful that my issue will be resolved, but with the customer service I have received so far, I doubt it. We will not stay at this hotel ever again.
- Official Description (provided by the hotel):
- Hyatt Place Columbus/ OSU is ideally situated just minutes from The Ohio State University, the Greater Columbus Convention Center, Arena District, Berliner Park and the wonderful cultural neighborhoods of Downtown Columbus. For the business traveler, Hyatt Place Columbus/OSU is within close proximity to Time Warner Cable, Battelle Memorial Institute, the Nationwide Insurance World Headquarters, AEP Ohio and the Ohio State Medical Center. Enjoy a day of shopping at the Short North Shops and Easton Towne Center or attend a live performance at the Lifestyle Community Pavilion. For the sports enthusiast, visit the Value City Arena, the Nationwide Arena or the Ohio Stadium, home to the Ohio State Buckeyes. Hyatt Place Columbus/ OSU also features 2,000 square feet of meeting room space, a gallery which offers an intimate coffee and wine café, a guest kitchen with freshly prepared snacks and entrees, and a daily complimentary A.M. Kitchen Skillet breakfast. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hyatt Hotels Corporation, Hotels.com, Booking.com, Orbitz, Hotwire, Expedia, Travelocity, Odigeo, Cheap Tickets and Priceline so you can book your Hyatt Place Columbus/OSU reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hyatt Place Columbus/Osu Hotel Columbus
- Hyatt Place Columbus/OSU Ohio