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Holiday Inn Express Hotel & Suites Columbus University Area - OSU
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Reviews (325)
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165
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All reviewsfront deskriverside hospitalhi expresscinnamon rollsohio statepool and hot tubi highly recommend this hotelfree breakfastthe breakfast areawould stay here againking bedroom was largea great staythe hotel is cleanshort drivecoffee makerosu
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207 - 212 of 325 reviews
Reviewed December 29, 2013

We had a mediocre experience with our first stay at this hotel and were unhappy with the way we saw management and staff interact with customers. They were not very helpful and we found their attitude to be rather rude compared to other HI properties we frequent. Because of our loyalty to the HI brand, we decided to give the place a second chance and this time we experienced a weather related cancellation. When calling in to cancel, we were told that the front desk staff member could not help us and to call back in the morning to talk with the manager. Following day, we had been listed as a no show and charged for the night's stay. Attempts to talk with the GM and IHG to correct the issue have been unsuccessful and I am more than disappointed to have to pay for the unused hotel room. I travel extensively throughout the US and this is the worse I have been treated by any hotel in the Holiday Inn chain. Most HIE properties have gone out of their way to assist when weather issues arise and place safety as a top priority. Needless to say, we will not be staying at this hotel again and it is unfortunate that this experience will tarnish the HI brand that we had come to rely upon. They had many options to correct this error and keep me as a customer but refused to do anything . . .

Stayed: December 2013, traveled with family
5  Thank Sue A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this reviewResponded January 21, 2014

Dear Sue A,

First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back in the area.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2013 via mobile

Excellent desk staff, immaculate room and fair pricing.

Located close to OSU campus with easy access to any part of Columbus.

This hotel would be convenient for catching OSU sporting events, although the area is always congested on football Saturdays.

Stayed: December 2013, traveled as a couple
Thank bsmith45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressOSU, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this reviewResponded May 27, 2014

Thank you for the GREAT review! We appreciate our guests! And reading "a perfect stay" assures us we are doing all that we can to ensure your stay with us at Holiday Inn Express - OSU meets and exceeds your expectations.

We look forward to hosting you again

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Reviewed December 20, 2013

We have stayed in many hotels in the Columbus area from upscale to Hamptons and Holiday Inns. This by far was our best experience. The staff was superb! Front desk, housekeeping were extraordinary! Kudos to the G.M. of this hotel. I requested a room in quite area of the hotel as I am a light sleeper and we go to bed early. We were on the 7th floor, never heard a sound. The room was clean and well appointed. Loved the Bath and Body Works amenities in the bathroom. We felt safe, and slept well. Will defiantly return.

  • Stayed: December 2013, traveled with family
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Thank debhomepro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2013

Friendly staff. Friendly greeting leaving/arriving at the hotel. Fresh breakfast (eggs were actually pretty good). Clean room. Easy access to main road. Reasonable price.

Nothing negative to say about my stay at the hotel.

  • Stayed: December 2013, traveled on business
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Thank jeffrey w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013

The staff on Sat. Dec. 14 and Sun. Dec. 15, 2013 was very diligent and helpful, especially the women working in the breakfast room. Even with all the guests packed in fairly tight and hustling to get our breakfast, coffee, etc., they kept up the pace of restocking, helping with the pancake machine, getting utensils, and keeping the whole place very neat even with all the hustle and bustle. As someone who deals with various businesses, I was actually very impressed at the level of detail they paid attention to while keeping up such a hectic pace, in particular Tabitha, the woman who was doing the restocking and tidying out in the room, and the woman in the blue uniform (outfit?) in the back room. Tabitha even made sure that all the condiments, milks, yogurts, etc. were kept neat and very orderly as we were all grabbing them and knocking stuff around. If my office had such diligent workers, I'd be extremely pleased and our business would improve. Your staff, and these two women in particular, deserve recognition for a good job with speed and diligence and as a traveler I figured I'd leave such a note.

  • Stayed: December 2013, traveled with family
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Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this reviewResponded January 1, 2014

Dear M B,

Thank you for providing us with a very considerate review and for staying with us. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. We truly appreciate your comments regarding our staff as we pride ourselves on excellent customer service.

Again, thank you for sharing your thoughts and we hope that you would consider us again on your next travel.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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