We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices
Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Holiday Inn Express Hotel & Suites Columbus University Area - OSU
Ranked #45 of 142 Hotels in Columbus
Certificate of Excellence
Lima, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Hospital Stay”
5 of 5 stars Reviewed April 14, 2013

I stayed at this Holiday Inn because it is on of the hotels that give a discount rate if a family member is in the OSU Wexner Medical Center. While I was there I took advantage of the shuttle the hotel provides to the hospital. This was of great help to me and I appreciate the on time service that even included Sat. and Sun. The staff was very friendly, the breakfast buffet was good and my room was quiet and clean.

Room Tip: My room was on the 3rd floor and it was quiet and clean.
See more room tips
  • Stayed April 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank OSUpatient
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

257 reviews from our community

Traveler rating
    129
    78
    22
    9
    19
See reviews for
98
29
12
70
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
MA
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed April 8, 2013

We stayed here while visiting OSU. Very close and convenient to the campus. Check in was great, service was very good. The reservationist was extremely helpful and recommended a few restaurants in the area (which we did go to and it was delicious!) Breakfast was usual, but everything was fresh and kept full. Not too crowded, and area was clean. Room had two queen beds and a sofa, fridge and microwave. Price was extremely reasonable, if not inexpensive. Will definitely be staying here again...since son has decided to attend OSU!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MaThreesisters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manav s, Owner at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, April 9, 2013
Thank you very much for your review. We take great pleasure hosting kind and friendly guests such as yourself. I look forward to welcoming you back to our hotel, and your new home away from home while visiting your son!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 8, 2013

I have stayed here twice in the past month. We stayed in a 2 bedroom that is very large. The room was well maintained. They have a breakfast buffet in the morning that has something for everyone. I will most definitely stay here when visiting my son at Ohio State again.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank xuna48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saipan, Mariana Islands
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed March 29, 2013

First and foremost, I arrived in Ohio on March 24, 2013. It was a 7,000 plus miles to get to Ohio, over land and sea, covering nine time zones.

From my experience at Holiday Inn Express, two staff stood out from the rest which was Mr. Nathan Harmony and Ms. Angie Coe. Coming from an educational institution that provides enrichment class and workforce development these two proved to be excellent employees. They both provided great customer service, communication skills, just to name a few. They took extra steps to make my stay the greatest experience I've ever had in Ohio.

The hotel was exceptionally well kept, clean, room service was excellent. I stayed in room 207 and it was noting what I expected, it had a microwave, mid-size refrigerator, pretty much all the necessities. The beds were so comfortable, soft linens and great pillows. I woke up with no back pains, enough said:)

With that said, if you decide to travel to Ohio, stay at the OSU Holiday Inn Express on 3045 Olentangy River Rd. I highly recommend it.

Room Tip: Room 207, two Queen Size beds...
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 670671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington Heights, Illinois
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 28, 2013

This holiday inn express is great as usual, but what tops the usual greatness is the great service we received the minute we got here! At the cafe the eggs were mixed with pork so they offered to make us regular scrambled eggs, on top of their famous cinnamon rolls... Yummy! I went to the fitness center and forgot my purse there, few minutes later the front desk called me to let me know they have it! The fridge wasn't working in my room and I noticed that the next morning, as soon as I notified the front desk they sent someone to fix it and offered to pay for whatever food I had in it, I refused and I thanked them. Few minutes later the front desk manager called me and said she was gonna reduce the rate of my room for that night for the inconvenience, when I told her she didn't need to do that she said it was their pleasure! Seriously people, great rooms, Wi-Fi, free hot yummy breakfast, indoor pool (small but my kids loved it), fitness center, and great service! This hotel is always gonna be my # 1 choice when I come back to Columbus! Thanks and keep up the good work!

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Eman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
39 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed March 26, 2013

I recently was planning a trip to Columbus, OH for the first time to visit OSU. On 3/18/13 I booked a room at this hotel for Saturday 3/23/13. On Friday 3/22/13, my plans changed and I was going to be in Detriot instead. I immediately contacted the hotel to cancel my reservation. Upon contacting, I was told that my reservation had a 96 hour cancel policy. I found this shocking since most hotels (excluding special events and the advance purchase rates) have a 6pm night of arrival cancel policy. I then asked to speak to the hotel manager at which time I was put on the phone with Angie Coe, the hotel GM. She said that I should have paid more attention to the policies when I booked and that they refused to make an exception to the policy. She offered me to move the reservation which after the fact according to Angie was a generous offer, but I wasn't going to plan another trip to Columbus just for this reason. I was also told at this point that each Holiday Inn is a franchise and has different policies. After hearing this, I asked Angie for her boss and/or the franchisee owners, but she refused to give that information to me - referring me to 1-800-HOLIDAY.

I contacted this number and after speaking to the first person, I was passed on to a manager. This manager did a good job in trying to help me, but he said he could not do anything in the end and it was up to the individual hotel since they are all independently owned. I even mentioned to this guy how it amazes me that companies like Holiday Inn spend so much money marketing and trying to get customers to become brand loyal, but an experience like this can ruin it. He did tell me that if the hotel sold out, they would not charge me the cancel policy (since they would not be out any money). I wasn't happy about this, but it gets worse.

The next night, at about 8pm and 11pm, I checked my hotel app to see if I could make a reservation. Both times, it said "No rooms availalbe" meaning the hotel was sold out. Yet, sure enough - I found a charge from the hotel on my credit card, nearly $200. This means they took my money and resold the room to someone else.

When I made this complaint to the BBB, Angie Coe's response was that the IHG representative never told me that I would not get penalized if they rented the room (or the hotel was sold out) and that her offer for me to move the reservation to another night was basically a generous offer and I declined.

I had become very brand loyal to Holiday Inn over the past two years. Actually, I was about to apply for their credit card. The hotel in Wrightsville Beach, NC is fantastic. However, after this experience, I must say that of course I will never support another Sintel Hotel again (the franchisee owner that I found online of this hotel after Angie refused to give to me), but also will never support another IHG property again. The more I think about it, IHG left me out on a limb with this franchisee owner and didn't support their customer that was brand loyal. So, if I were to do business with them again, I would hate to have to work with people like this in Columbus. It's also sad that I booked a room at IHG in Vicksburg, MS about a month ago for the same night, but was called an hour later by the hotel saying they had no rooms for me. In this case, they obvioulsy cancelled the reservation. Things don't work both ways with this company.

I say all this to make sure you are very careful when booking with this hotel or any other Sintel Hotel. They have uncommon cancel policies and instead of taking care of their customers, they'd rather prove a point on their cancel policy. In my business, I always try to do the right thing. I have a standard two week cancel policy, but have overlooked that many times when it make sense and to take care of a good customer. Experiences like this are very disappointing and while I may never get my $200 back, if I can save at least a few customers from making the same mistake, I'll feel better. In reading the reviews of this hotel on here, I am not the only one having problems. One actually mentioned this 96 hour cancel policy. I only wish I'd read this review on TripAdvisor before booking. Good luck and thanks for listening!

Stayed March 2013, traveled as a couple
Helpful?
8 Thank ddc4ua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressOSU, General Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, March 28, 2013
Thank you for taking the time to post a review about our hotel. We do appreciate both the positive and negative comments that a guest has to share.

While we appreciate that you are a loyalty memeber, that does does exclude you from the policies of the hotel. We have policies and procedures inplace to maintain consistancy and order. When making a reservation the cancellation policy is stated throughout the process.

Again we do appreciate that you took the time to post a review about our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rittman
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 14, 2013

My friends and I were attending a P!nk concert at the Schottenstein Center. We were hoping to find a decent hotel within walking distance of the venue so we didn't have to fight the crowded parking areas. The Holiday Inn was beyond what we expected! The gentleman at the front desk was so kind and incredibly helpful. The lobby, as well as our room, was very clean and tastefully decorated. I would definitely stay here again when attending another event at the Schottenstein Center!

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sammi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manav s, Owner at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, March 29, 2013
Thank you so much for your review.. I am glad you enjoyed our hotel and welcome you back anytime while traveling to Columbus for another concert, or just for a weekend get-away. Your reviews help other travelers make great selections while staying in Columbus. Thanks again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Columbus hotels
0.1 mi away
Fairfield Inn & Suites Columbus OSU
0.4 mi away
Red Roof PLUS+ Columbus-The Ohio State University
1.8 mi away
Homewood Suites by Hilton Columbus/OSU
Show Prices
Show Prices
Show Prices
2.4 mi away
SpringHill Suites Columbus OSU
2.0 mi away
Holiday Inn Express & Suites Ex I-71/ Oh. State Fair/Expo Center
1.2 mi away
Holiday Inn -Ohio State University Area
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Hotel & Suites Columbus University Area - OSU? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Columbus University Area - OSU

Property: Holiday Inn Express Hotel & Suites Columbus University Area - OSU
Address: 3045 Olentangy River Rd, Columbus, OH 43202-1516
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Columbus
#24 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Columbus University Area - OSU 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Enjoy the Holiday Inn Express & Suites located right outside of downtown Columbus, in the heart of the Ohio State University! This is an upscale luxurious hotel with every amenity you can think of. We offer a free extended hot breakfast as well. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Hotwire, Travelocity, Hotels.com, Expedia, Priceline and IHG so you can book your Holiday Inn Express Hotel & Suites Columbus University Area - OSU reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Columbus University Area - Osu
Holiday Inn Express Hotel & Suites Columbus University Area - OSU Ohio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing