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“Nice hotel, OK service”

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Embassy Suites by Hilton Columbus - Airport
Ranked #11 of 145 Hotels in Columbus
Certificate of Excellence
Reviewed June 25, 2014

The hotel was nice. Not far from the main roads in Columbus. The pool area was very nice and the pool was heated to just the right temp. The one complaint that we had was that we were missing the blanket for the pull-out bed so we called down to get one. After an hour, no one ever showed up with the blanket. The complimentary breakfast was OK but seating was at a premium since the hotel was pretty full with guests the weekend that we stayed.

  • Stayed: June 2014, traveled with family
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Thank num1mmfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew H, General Manager at Embassy Suites by Hilton Columbus - Airport, responded to this reviewResponded August 12, 2014

We are sorry we were not able to provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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675 - 681 of 1,046 reviews

Reviewed June 25, 2014

We love Embassy Suites! The staff goes above a beyond to make your stay enjoyable. The rooms were beautiful, clean, refrigerators, coffee/tea and extras in the room. Very nice towels and toiletries. The complimentary full breakfast and Hors d'oeuvres are delicious.

  • Stayed: June 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Debbie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew H, General Manager at Embassy Suites by Hilton Columbus - Airport, responded to this reviewResponded August 14, 2014

Thank you for sharing your comments about your recent stay. I was very pleased to learn that you enjoyed your time at the Embassy Suites Columbus Airport. We are very proud of the hotel and strive to make sure that we keep it in "like new" condition. More importantly, we strive to ensure that each of our guests receives service that is reflective of the property's condition.

We hope that you will visit us again, should your travels bring you back to Columbus. Once again, thank you for taking the time to share your positive feedback with the Trip Advisor community.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2014

Stay here if you want to feel like a owner of the hotel. The staff does a great job top to bottom in making you feel very welcomed. The breakfast is a great value and the managers reception will get a great start to your stay.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank BuckeyeFan106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2014

Clean room, fantastic staff, and the shuttle service to the airport and to the shopping/food/movie town center is a great extra! My only negative comment is that the wireless should not be an extra cost.

  • Stayed: June 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2014

Great hotel, great location, great staff. Professional, friendly service with a smile. Close to downtown with easy freeway access. Wonderful evening reception and complimentary cooked to order breakfast.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Josie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

If you have stayed at an Embassy Suites in the past and been pleased, wait to have your SOCKS BLOWN OFF! This hotel has the best rooms, layout, workout area, staff, and bar... speaking of bar, be certain to visit when Carrie (sp) is working. She has the BEST customer service skills you will EVER experience. She hustles all shift and still has an award winning smile. Try this hotel. You will love it. Have a drink (ok to be non-alcohol)... Carrie will take care of you!

Room Tip: Top floor. Far corner rooms for quiet. Middle rooms for convenience.
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  • Stayed: June 2014, traveled on business
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Thank Chad D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew H, General Manager at Embassy Suites by Hilton Columbus - Airport, responded to this reviewResponded August 14, 2014

Thank you for sharing your comments about your recent stay. I was very pleased to learn that you enjoyed your time at the Embassy Suites Columbus Airport. We are very proud of the hotel and strive to make sure that we keep it in "like new" condition. More importantly, we strive to ensure that each of our guests receives service that is reflective of the property's condition.

I am also very pleased to hear Carrie had taken such great care of you during your stay. She is such an asset to our hotel, and I will keep encouraging her to keep up the excellent work!

We hope that you will visit us again, should your travels bring you back to Columbus. Once again, thank you for taking the time to share your positive feedback with the Trip Advisor community.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2014

We thoroughly enjoyed the complimentary breakfast as we like to rise early; get a good breakfast; and head out. The staff was very friendly and attentive and the food was great (w/ a omelet station!!)

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank 469jillk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Columbus - Airport

Address: 2886 Airport Dr, Columbus, OH 43219-2240
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Columbus
#5 Business Hotel in Columbus
#6 Romantic Hotel in Columbus
Price Range: $127 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Columbus - Airport 3.5*
Number of rooms: 198
Official Description (provided by the hotel):
The Embassy Suites by Hilton - Columbus Airport located in Columbus, Ohio is the premier full service hotel near Port Columbus International Airport and a preferred choice for business travel, Columbus vacations, and convention guests. The hotel is conveniently located 4 miles from Easton Town Center, 5 miles from downtown Columbus and the Greater Columbus Convention Center, and 10 miles from The Ohio State University.All registered guests receive accommodations in a 2-room suite, access to our evening Manager's reception featuring complimentary snacks and beverages, cooked-to-order breakfast each morning, and airport transportation.Whether visiting Columbus for business, leisure, sports or a convention, the new Embassy Suites Columbus Airport hotel is a central location to all Columbus has to offer. ... more   less 
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Also Known As:
Embassy Suites Columbus - Airport Hotel Columbus
Embassy Suites By Hilton Columbus - Airport Ohio

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