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“The Place to Stay”

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Embassy Suites by Hilton Columbus - Airport
Ranked #11 of 145 Hotels in Columbus
Certificate of Excellence
Reviewed September 19, 2013

As a Hilton Diamond member I have stayed in multiple Hilton properties all across the country. This Embassy Suites stands out above them all. The staff and I mean all the staff are outstanding. I have never met an entire staff that went out of their way to insure an outstanding stay. Rooms were excellent as was the breakfast. Two special needs children really enjoyed the great pool. Could not have asked for more - would highly recumbent this property. Short drive to everything in Columbus.

  • Stayed: September 2013, traveled with family
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Thank disgusted012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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811 - 817 of 1,053 reviews

Reviewed September 17, 2013

I am a frequent guest at this hotel, generally stay every Thursday evening before I travel home on business. When I check in I was told that they did not have a reservation and that they were sold out. The hotel staff did not offer to assist me in obtaining a room at another hotel. I had to go to the Marriott next door to receive superior customer service and assistance with hotel accomodations. Very disappointed, historically, I have enjoyed the accomodations at this hotel (suite is clean, excellent breakfast, hotel shuttle, hotel quiet, etc. ) My biggest complaint is the lack of hospitality displayed by the front desk staff.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Donna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew H, General Manager at Embassy Suites by Hilton Columbus - Airport, responded to this reviewResponded September 20, 2013

I was especially disappointed to read from your review that our staff did not provide you the professional and courteous treatment you deserve. I can assure you this is very unusual to happen and I’ve made sure to personally speak to our staff regarding your comments. We make every effort to respect our guests and I truly apologize for any inconveniences this may have caused.

Again, I apologize if you went through any inconveniences and hope that the next time you are in the area you will consider staying at our location again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2013

We were very pleasantly surprised at the quality of the food service at breakfast and especially dinner. The hotel was friendly, staff very helpful, grounds beautiful and rooms well furnished. We did feel a bit awkward at having to walk through another group event to our banquet room at the end of the hall, but the other group was pleasant about it all. It worked. The banquet room was well insulated from noise of other event.

  • Stayed: August 2013, traveled with friends
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Thank JANE M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2013

Stayed here Sept. 5-8. Room was great, all the staff was very helpful and friendly. Kenny Russell, our shuttle driver was absolutely outstanding. Kenny was helpful, friendly and full of information and recommendations on where to go in Columbus.

  • Stayed: September 2013, traveled with friends
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Thank Pat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

My girlfriend and I flew in from San Diego to watch the Aztecs play Ohio State. Though we weren't expecting much, we were surprised and pleased with the charm of the city.
Our first impression was shaped by the hotel shuttle driver, Kenny Russell. Not only was he incredibly friendly and helpful, he continued to go out of his way to make sure that we enjoyed our stay. He suggested various landmarks and activities to see and do. He even went so far as to volunteer himself to serve as a taxi.
With the help of our tour guide/driver we found our way to the German Village, the Short North and the Easton shopping area. We had seen both Scmidt's and Thurman's Cafe on Man vs Food on the Travel Channel and they were both fun places to eat and experience the local Columbus fare.
The hotel is only a few years old and is well maintained. I believe that all of the rooms are suites and come with 2 tv's. Our room was clean and more than adequate. The only issue that we came across was the Internet access, but Kenny quickly fixed that and my girlfriend was able to complete her video conference meeting.
We would certainly return for a football game and would happily stay at the hotel again.

  • Stayed: September 2013, traveled with friends
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Thank Patrick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013 via mobile

This was the best Embassy Suites ever that I had stayed at! One mishap, dont emphasize the bands unless you enforce them. 10-14 kids with no bands were able to swim. Emphasized to me when I checked in but not enforced. Restaurant was to die for; service at the hotel superb; breakfast unreal; #1 in my book.

  • Stayed: September 2013
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Thank ghurbanek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2013

Great location to airport and I-670. Quick route to Ohio Stadium parking and downtown Columbus. Nice lounge area to socialize with friends. The social period and the great complimentary breakfast (omelets made to order) add a lot of value.

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Embassy Suites Hotels
1  Thank ThriftyTraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Columbus - Airport

Address: 2886 Airport Dr, Columbus, OH 43219-2240
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Columbus
#5 Business Hotel in Columbus
#6 Romantic Hotel in Columbus
Price Range: $133 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Columbus - Airport 3.5*
Number of rooms: 198
Official Description (provided by the hotel):
The Embassy Suites by Hilton - Columbus Airport located in Columbus, Ohio is the premier full service hotel near Port Columbus International Airport and a preferred choice for business travel, Columbus vacations, and convention guests. The hotel is conveniently located 4 miles from Easton Town Center, 5 miles from downtown Columbus and the Greater Columbus Convention Center, and 10 miles from The Ohio State University.All registered guests receive accommodations in a 2-room suite, access to our evening Manager's reception featuring complimentary snacks and beverages, cooked-to-order breakfast each morning, and airport transportation.Whether visiting Columbus for business, leisure, sports or a convention, the new Embassy Suites Columbus Airport hotel is a central location to all Columbus has to offer. ... more   less 
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Also Known As:
Embassy Suites Columbus - Airport Hotel Columbus
Embassy Suites By Hilton Columbus - Airport Ohio

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