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“Great hotel, great location”

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Holiday Inn Columbus-Hilliard
Ranked #69 of 143 Hotels in Columbus
USA
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great hotel, great location”
Reviewed May 27, 2014

I've stayed at this hotel several times, most recently within the last couple of weeks. The staff was friendly and professional, the room was clean, and the bed was comfortable. I appreciate having a microwave and refrigerator in the room, and the (free) internet service was good. There are many restaurants (from fast food to moderate dining) and stores nearby, including supermarkets. I was pleasantly surprised to receive a phone call from the front desk asking if everything was alright with my room.

Three things prevent me from giving a five star review. First, because of the number of trailers using multiple spaces in the parking lot we were unable to find a parking space in the hotel lot when we returned from dinner. Second, the faucet in the bathroom sink is placed very close to the back of the sink and the water flow is pretty much straight down, so every time I washed my hands I'd hit the back of the sink (and I have average sized female hands lol). To me, that's bad design. Third, it was a little difficult to control the room temperature and the unit was a bit noisy. During previous stays (and of course in different rooms), I have not found that to be the case.

That being said, I like this hotel and will continue to stay at this location when I need to be in that area. I was comfortable and had a good night's sleep each night.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dsdr54217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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110 reviews from our community

Traveler rating
    38
    48
    13
    5
    6
See reviews for
34
21
6
38
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
O'Fallon, Missouri
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 19, 2014

First of all I want to say "thank-you" to Pam, the hotel agent, who went out of her way to help us Sunday evening.

The coffee maker in our room was defective, but Pam took the time during her busy schedule to help us by replacing it.

She made us feel welcomed when we arrived which was of great help to us as we had been on a long road trip that day.

Holiday Inn serves a wonderful breakfast as well.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Findlay, Ohio
Level Contributor
160 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 28, 2014

This is the best Holiday Inn I've stayed in! Very friendly and nice staff. Everyone is very helpful!! Close to shopping and restaurants !! The rooms are great! Very clean!! They make you feel like you are home! I feel the staff at this hotel deserves a award, they have a hotel and staff that they can be proud of!!! Very helpful in suggesting places to visit! Would stay there whenever I am in Columbus!!!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harleyoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
221 reviews
185 hotel reviews
common_n_hotel_reviews_1bd8 415 helpful votes
Reviewed April 15, 2014

I stayed for a night while on business in the area. All the other positive reviews are correct, and well deserved. The property seems quite new, is close to the highway, and many restaurants, gas stations and shopping close by, although not really close enough to walk to except a Cracker Barrel.

Inside is new, fresh and modern. Room size (at least mine) was average, but very clean, and all in good working order. The bed was very comfortable, television great, etc. The only minor complaint would be the speed of the wifi as the hotel filled up.

All in all, an excellent choice if in the area.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ToSquareBob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yspilanti
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 24, 2014

Had to find a hotel without knowing the area at all. This hotel looks brand new. Nice and quiet, comfortable and close to plenty of restaurants. Easy to get to from the expressway. Would stay again in a heartbeat.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BP242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom P, Front Office Manager at Holiday Inn Columbus-Hilliard, responded to this review, April 16, 2014
Dear BP242,

Thank you for your great feedback about our hotel. We are so pleased to be able to give to exceptional service to you and your family. We hope that we can be of service once more here at the Holiday Inn Columbus-Hilliard.

Warm Regards,
Snowreena H.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Ky
Level Contributor
140 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed February 28, 2014 via mobile

Stayed at this hotel while attending a cheerleading competition. Staff was very nice and it is well kept. My only complaint was there were several short hairs in the tub upon arrival and when I grabbed a towel there was a long black hair woven in the threads-gross! If they work on these issues I would consider staying again if I return to the area.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JackiJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom P, Front Office Manager at Holiday Inn Columbus-Hilliard, responded to this review, March 2, 2014
Dear JackJo,


We appreciate your 4 star review and feedback on our hotel. My team will be pleased to hear that they gave great service to you during your stay. I do apologize for the missed hairs in the tub. This will be addressed at our next meeting and we thank you for informing us about this issue. This review gives a room to improve and become a better location. So thank you again! We hope that you come back and visit soon.

Warm Regards,
Snowreena H.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
618 reviews
175 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed February 5, 2014 via mobile

The property is right off 70 and easy to get to.
Brandon, Nice job! Thanks
Being a member at both brand clubs and now have stayed at both properties on this street.
This HI is well kept and enjoyed the stay. Definitely will be back when in the area.
Plenty of restaurants at the exit.

Stayed January 2014, traveled on business
Helpful?
Thank Travel46804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom P, Front Office Manager at Holiday Inn Columbus-Hilliard, responded to this review, February 9, 2014
Dear Travel46804,

Thank you for your 4-star review. Our staff aims to make every guests visit a success and we are happy that we could be of service to you. I will be sure to mention to our bartender, Brandon his great service. We look forward to your future stay here at the Holiday Inn Columbus-Hilliard.

Best Regards,
Snowreena H.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Columbus-Hilliard

Property: Holiday Inn Columbus-Hilliard
Address: 5495 Maxwell Pl, Columbus, OH 43228-8958
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #69 of 143 Hotels in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Columbus-Hilliard 3*
Number of rooms: 106
Official Description (provided by the hotel):
Welcome to the brand new full-service Holiday Inn Columbus - Hilliard, Ohio located off of I-70 just west of downtown Columbus. Our Columbus - Hilliard hotel is located near all of Columbus favorite attractions: Columbus Zoo & Aquarium, Muirfield Village Golf Club (home of the PGA Memorial Tournament) and only 10 minutes from downtown Columbus & Port Columbus International Airport (CMH). If traveling on business, we are at the front doors of several corporations: UPS, FedEx, Ohio CAT, Yellow Freight, MARS & Big Lots to name a few. With our on-site restaurant & lounge you will be able to park your car for the evening and stay at the hotel for all your needs. Relax in our indoor pool, work-out in our 24-hour fitness center or stay connected with work & family with free high-speed Internet access throughout the building. Our Columbus - Hilliard hotel has meeting space for up to 100 to host your meetings or social events. Our Columbus - Hilliard hotel offers relaxing rooms featuring stylish decor & amenities, including a microwave/refrigerator, wired/wireless HSIA, 37 HDTV and the best night sleep ever. Our Holiday Inn Columbus - Hilliard, OH hotel is your home away from home. ... more   less 
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Also Known As:
Holiday Inn Columbus-Hilliard Hotel Columbus
Holiday Inn Columbus-Hilliard Ohio

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