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“Disappointing”

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Cambria hotel & suites Columbus - Polaris
Ranked #58 of 143 Hotels in Columbus
Certificate of Excellence
columbus, ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Disappointing”
Reviewed February 18, 2013

My husband and i came to this hotel over Presidents Day long weekend, we checked in and had to wait while they were busy answering their telephones...we got a room on the first floor, amd walked i to the room and it smelled like crap, literally.. Went out to front desk and husband explained either someone had used the facilities or there was a sewer problem. Front desk contacted the housekeeping dept. and they verified all rooms on first floor had an odor.. I was so grossed out, i wanted to leave and change hotels but gave another room a try.. There is nothing fancy about this hotel, and we wont be back.. Especially since they didnt offer to upgrade our room for free or nothing. Disturbed they know about sewer problem but still rent out first floor rooms..

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank weloveourkiddos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeanRump, Manager at Cambria hotel & suites Columbus - Polaris, responded to this review, February 22, 2013
Thank you for your feedback. It is always helpful and we appreciate all of our customer reviews. Please rest assured that the problem you encountered has been rectified. I would also like to apologize for your wait upon check-in. I do hope you will give us the opportunity to serve you the next time you visit Columbus.

Sincerely; Dean Rump
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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289 reviews from our community

Traveler rating
    161
    83
    28
    12
    5
See reviews for
98
79
13
67
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Fayetteville, West Virginia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 17, 2013

The staff was friendly and the room nicely decorated but I found it expensive compared to similar hotels. I did not find the room to be particularly quiet as the foot traffic from the floor above sounded like a small herd of small elephants running around. Happily the noise didn't persist past 10 pm. There was analog but few digital TV stations, giving everything a fuzzy look. Overall the room was clean but finding a hair that is not one's own in a hotel bathroom (It was between the bathmat and the tub ) is just unpleasant. Lastly, I think that breakfast should be included.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank casey98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plant City, Florida, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 9, 2013

Wonderful hotel! Wonderful staff! Very comfortable and spacious room. Perfect location for airport and plenty of dining options within walking distance! Would definitely recommend Cambrian for $$, location and comfort!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WINDHAM
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 27, 2012 via mobile

The hotel is gorgeous. A few down falls...having to pay for breakfast, pool a little small for this price range and most hotels offer water or soda in room or upon arrival. There are no extras but the hotel and its rooms are very nice!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MELLISSA H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 20, 2012

This Hotel is the best I've stayed in so far. The staff were very friendly. We stayed for three nights and every night they asked us how our day was. They took time to talk with us and recommended a good place to get pizza. The room was clean and spacious. We had no issue with noises from other guests. Every time we come to Columbus, or anywhere there is a Cambria Suites, this is the hotel I will be staying in!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amae80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 20, 2012

We've stayed at this hotel twice for girls shopping weekend. It's perfect! close to Polaris shopping, clean, plenty of suite to hang out. Comfortable beds. I also loved their small but well equipped workout area - treadmills, weights, mats, stability balls - had everything I needed to get a good workout in...

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KristieLeeonthetown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 16, 2012 via mobile

We stay here everytime we stay in Columbus. The rooms are very nice and spacious. Rooms are always spotless, nice employees. Polaris mall is right across the street so you have many options for dining and shopping. I have never tried the room service or restaurant in the hotel but the menus have a wide variety of foods, and the hotel bar is covert nice. And the new Cabelas is being built right next door to the hotel. Would recommend this hotel to anyone in Columbus!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Truopinions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cambria hotel & suites Columbus - Polaris

Property: Cambria hotel & suites Columbus - Polaris
Address: 9100 Lyra Dr, Columbus, OH 43240-2116
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Romantic Hotel in Columbus
#21 Family Hotel in Columbus
#28 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cambria hotel & suites Columbus - Polaris 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Cambria Hotel Columbus
Cambria Suites Columbus
Cambria Hotel & Suites Columbus - Polaris Ohio

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