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“Well-run, Clean, Modern and Hip Hotel”

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Hilton Columbus/Polaris
Ranked #11 of 143 Hotels in Columbus
Certificate of Excellence
Cortlandt Manor
Level Contributor
395 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
“Well-run, Clean, Modern and Hip Hotel”
5 of 5 bubbles Reviewed August 11, 2013

Hilton Polaris Hotel looks from the outside like any other Interstate hotel.

This is a well-run, clean, modern and hip hotel with friendly and helpful staff.

Modern workstation area (pics uploaded).

Usual comfy Hilton Beds.

Wi-Fi works reliably.

Executive Lounge offers a happy hour. Mix of beer, wine and booze at reduced prices compared with the bar area. Complimentary simple breakfast is offered with fresh fruit. During the day, the lounge is open for complimentary coffee, snacks, water and soda.

Tip: Check out the Polaris Grill for dinner, nearby at 1835 Polaris Pkwy, as recommended by the Exec Lounge Staff.

Room Tip: Upgrade to include Executive Lounge
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AisleSeat01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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830 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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English first
brentwood, United States
1 review
5 of 5 bubbles Reviewed August 10, 2013

Our first time in Columbus, Ohio and we are so glad that we made a decision to stay at this Hilton. It is clean. We stayed in accessible room with shower roll-in. The set- up of the room is very practical. There is a small refrigerator which comes in handy for us to keep medicine. The breakfast offered in executive lounge is very reasonable with hot breakfast and healthy choices. The location is close to the Mall and all kinds of family stores.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sallaya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newburgh, New York
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed August 8, 2013

This hotel was a great choice. We were happy we picked this hotel. It has everything. I nice restaurant, bar, heated pool, hot tub, SPA, big gym and the rooms are awesome. We had a clean room and bathroom. Our room had microwave and a small refrigerator, flat screen TV, glass doors shower. The price was reasonable too. When we come back to OHIO, we will definitely stay here again. It's a must!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gelmendorf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy H, Director of Sales at Hilton Columbus/Polaris, responded to this review, August 9, 2013
Dear Gabyelmendorf,
Thank you very much for taking time to write such a glowing review on the Hilton Columbus/Polaris! We appreciate your comments and we are thrilled to hear that you will stay with us when you return to Columbus, OH. We look forward to seeing you again!

Sincerely,
Nancy Howard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Canton, Ohio
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed August 1, 2013

Upon looking for hotels in the Polaris area, I originally didn't even check the Hilton as I thought it would be over our budget. I was surprised when I was able to get a AAA discount rate of $123. Hotel is immaculate, right across the street (walking distance) to the Polaris Mall and area shops, restaurants, and attractions. Some noise from other guests were distracting overnight but not the hotel's fault. Will stay here again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank huthmacb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio City, Ohio
Level Contributor
99 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 bubbles Reviewed July 30, 2013

I visited the Hilton Columbus/Polaris for one night over the weekend during the summer. Though the hotel was crowded the staff was very helpful and accommodating. For instance, I needed to scan in a document during my stay and the business center did not provide this service. So, one of the front desk went into the hotel office and did it for me for free.

The hotel is clean and it appears to be a relatively new building. The hotel breakfast buffet had ample quantities of fresh fruit, which was nice. In addition, as a Diamond-level Hilton member, I was upgraded to a suite, which had a huge well-equipped bathroom.

Overall, a very pleasant stay.

Room Tip: If you can get upgraded to a suite, then you are really going to enjoy your stay. My suite had every...
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  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ddan7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy H, Director of Sales at Hilton Columbus/Polaris, responded to this review, July 31, 2013
Dear Ddan7777,
Thank you very much for taking time to write such a great review on the Hilton Columbus/Polaris! I'm so glad we were able to assist you with the scanning of your document. We take pride in providing the best customer service to all our guests. I am also glad you enjoyed your upgraded room. You have earned this through our Hilton Honors program. We are always thrilled to welcome our Diamond members to our hotel. We look forward to your return when your travels bring you back to Columbus, OH.

Sincerely,
Nancy Howard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massillon, United States
1 review
5 of 5 bubbles Reviewed July 29, 2013

Rooms immaculate, and pool warm and inviting. Staff attentive. Location is walking distance to upscale mall, although we drove and surrounded by incredible restaurants and shops. Casino and numerous other shopping malls within a 25 minutes.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Philip M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laconia, United States
1 review
5 of 5 bubbles Reviewed July 29, 2013

i would highly recommend the Hilton as my choice of hotels, friendly staff, clean rooms,close to mall, friendly shuttle staff,quiet, comfortable bed, clean bathroom and room. I have nothing further to add but you must use a 200 character minimum

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Stephanie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Columbus/Polaris

Property: Hilton Columbus/Polaris
Address: 8700 Lyra Drive, Columbus, OH 43240
Phone Number:
Location: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Columbus
#2 Romantic Hotel in Columbus
#9 Family Hotel in Columbus
#9 Business Hotel in Columbus
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Columbus/Polaris 3.5*
Number of rooms: 252
Official Description (provided by the hotel):
Set in the thriving Polaris Centers of Commerce, the AAA Four Diamond Hilton Columbus/Polaris hotel offers an elegant stay in an excellent location. Just off Interstate 71 and featuring a complimentary shuttle to and from Port Columbus International Airport (CMH), this Columbus, OH hotel is ideally located near transportation links. The shuttle is available 6:00am to 10:30pm Monday through Friday and 7:00am to 10:00pm on weekends. ... more   less 
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Also Known As:
Hilton Columbus/Polaris Hotel Columbus
Hilton Columbus/Polaris Ohio

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