I made this reservation (or so I thought) to use some of my choice points but not have to spend them all.. what a mistake! I looked up location from downtown and it seemed to be a quick drive down the highway so I figured we would give it a shot. We arrived around noon. i know typically check-in isn't until later but MOST hotels will allow you to check in early if you are traveling from out of town. Let me just start with the horror of my check-in experience. We pulled up and my first thought was "this looks like the set of a bad horror movie".. previous reviews that it is rundown is being kind. It's old, dirty, and in serious need of repair. When we arrived early, i walked into the lobby (which has bullet proof glass at the service desk, should've taken this as a sign to run away) and the woman that greets me tells me that its too early to check in. I asked when I could return and she sighs loudly and says "give us an hour or so to get the rooms cleaned PLEASE". Fair enough. I was early. She didn't have to be snotty to me but I gave her the benefit of the doubt, maybe she was having a bad day. We leave and go eat lunch.. come back in 2 hours. Room still isn't ready and she isnt any nicer about it. I sit in the car for another 45 mins and go back in, she asks me for my credit card and gives me slip to sign saying that the room is $65. I explain to her that I made the reservation online and that I used my points to pay for it. She looks at the screen and says.. no you didn't you have to pay. So i argue with her a little, still being somewhat nice, its obviously a misunderstanding and can be fixed, right? Wrong. I call Choice Privileges and the gentleman explains that i did it wrong (ok, not sure how-- i selected Redeem Points, but whatever he was very friendly and apologetic and i was not very nice by this time) and that the hotel clerk would have to fix it. I tell this to the clerk and she says.. no you're past the cancellation period, your credit card has already been charged. What?! Seriously? I tell her that i don't want to cancel, i just want it changed so that my points can be redeemed instead. She WALKS AWAY without a word... just turns and walks away. Now i am furious. A guy comes out of the back and tells me that there's nothing he can do because hes not a manager. So I ask, I'm stuck here? You have already taken my money, you're refusing to switch my reservation.. I just have to take it? He says yes and then answers a ringing phone. The rude lady comes back and says... well give me your card so i can get you checked in. I ask why she needs my card because its already been charged.. she says for verification. I gave her my license, again, why does she need my card? I finally give up, give her the card and proceed with check-in. The answer was, because my card hadn't been charged yet. I checked my statement, the charge didn't appear until days later and hadn't actually been charged until she ran it that afternoon. So she was a wench and a liar.
We get into our room and wow. It was disgusting. Wallpaper peeling, stains on everything.. and i do mean everything. Lightbulbs only worked in 2 of the lamps in the room. Plugged my laptop in to the only plug near the table and it fell out of the socket.. i had to plug it in to an outlet that is for some reason 6 ft up on the wall? There was ONE towel and ONE washcloth in the outhouse/bathroom... and no toilet paper. Not a single scrap to be found. The remote for the TV had duct tape holding the batteries in and the fridge wasn't cold, but the leftovers from the previous guests were.. i know this because they were still in there. I called the front desk and was told to come down and get some toilet paper... apparently it's self service. This is probably the WORST service i have ever had at a hotel/motel. I realize it is an economy chain but i think state laws mandate cleaning and restocking rooms between guests and its bad for business to have a hateful wench working the front desk.
- Also Known As:
- Econo Lodge Brice Road Hotel Columbus
- Econo Lodge Columbus
- Columbus Econo Lodge
- Econo Lodge Brice Road Columbus, Ohio