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Crowne Plaza Cleveland at Playhouse Square
Ranked #29 of 38 Hotels in Cleveland
Reviewed December 24, 2013

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Carla & Bruce G
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HospitalityMgr, Front Office Manager at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded December 25, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,494 - 1,500 of 2,732 reviews

Reviewed December 24, 2013

When I went to get into bed there was a long dark hair on my pillow. Neither my granddaughter nor I have dark hair. Also there was no top sheet on my bed and as I know you do not wash the comforters daily I was hesitant to get under the covers.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank bonnieo427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Front Office Manager at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded January 1, 2014

Dear Bonnie O,
Thank you for letting us know about your stay with us. I will be sure to follow up with our housekeeping department as we use this to continually improve our service. We hope to have you back with us again soon.
Sincerely,
Dave Goldstein

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 24, 2013

Went to Cleveland for a weekend to watch the Browns play. Room was nice, bed was comfortable. The bar that was downstairs had a really good happy hour. We went there for a couple of hours before going out on the friday night. Had a few drinks and some appetizers. They were all good. The hotel was walking distance from West 6th where we went after. There were some good restaurants in the area too. Had a great weekend thanks for the nice stay.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Adam Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Front Office Manager at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded December 25, 2013

Dear Adam Q,
Thank you for letting everyone know about your great stay with us. It's good to hear that you were able to enjoy so many of the great attractions within walking distance. Glad to hear you were also able to join us in our amazing Blue Bar for the great happy hour specials as well. We hope to have you back with us again soon!
Sincerely,
Dave Goldstein

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 24, 2013

Hotel room was great but the room service was terrible. Food was cold and undercooked. I will just visit the restaurant next time..the food there is hot and tasty.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Sheila007 A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Front Office Manager at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded December 25, 2013

Dear Sheila007 A,
Thank you for letting everyone know about your great stay at our hotel. I am glad to hear that you enjoyed your room. I hope that we have you back with us soon!
Be well,
Dave Goldstein

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2013

We booked 2 rooms for Friday December 13, 2013. Room rate $175.00
Upon arrival we were give rooms 615 and 618. The rooms were terrible
as well as the hotel itself. This hotel is OLD, WORN, and DIRTY. When I
showed the front desk photos on my phone of the room, they did move us
to two other rooms, however they were not much better. Also, the next morning
we were charged for valet parking on each room bill, even though we arrived in one car.
Rather than believe me, they spent 20 minutes getting the valet attendant to verify we
only had one car, and then another 10-15 minutes correcting our bill. See attached
photos.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Front Office Manager at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded December 25, 2013

Dear John D,
Thank you for letting us know about your stay with us. I am sorry to hear you had some issues. We will be following up with the appropriate departments and will use this as an additional training tool. We hope to have the chance to win you back.
Sincerely,
Dave Goldstein

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2013

We booked this hotel via Priceline. When we were given our room number, I told my husband..I'll bet we are at the very end of the hall...And we were. However, we had been upgraded to a Suite!!
Situated at the corner of the building, the room had 7 or 8 windows providing a view of 2 very different angles. We enjoyed a king sized bed, sofa, recliner, big screen TV, computer desk and chair, microwave, mini-fridge. Our only regret was that we only had a 1 night reservation. The room was immaculate and the service at the desk was friendly and accommodating.

  • Stayed: October 2013, traveled as a couple
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1  Thank OtleyandFatcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Front Office Manager at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded December 25, 2013

Dear OtleyandFatcat,
Thank you for letting everyone know about your great stay with us. I'm glad to hear you were able to enjoy all the amenities in your great King Corner suite. We hope to have you back with us soon!
Sincerely,
Dave Goldstein

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013 via mobile

I was in town to see a Cleveland Browns game. The hotel is definitely within walking distance to the stadium. We did not return that night until 1am. We were awoken at 8am by the cleaning staff screaming down the hall about towels. I then called to see if we could get a late check out so I could take a nap ( I had a terrible cold) and they couldn't accommodate even though I am a Wyndham rewards member. We spoke to the front desk staff and they were very kind and refunded some of our points we wasted on this place. That is why I didn't give them a 1 rating. I won't be staying again.

  • Stayed: October 2013
    • Value
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    • Rooms
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1  Thank ahath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Front Office Manager at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded December 25, 2013

Dear ahath,
Thank you for letting us know about your stay with us. We will be sure to follow up with our housekeeping to ensure it is quiet early in the morning. Unfortunately late check-outs are not always available in order to make sure our rooms are cleaned in time for our arrivals for the day. I am glad to hear you had a good experience with our front desk and i hope we have the chance to have you with us again.
Be well,
Dave Goldstein

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Cleveland at Playhouse Square

Address: 1260 Euclid Ave, Cleveland, OH 44115-1837
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 38 Hotels in Cleveland
Price Range: $133 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Cleveland at Playhouse Square 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
The Wyndham Cleveland at Playhouse Square has been re-flagged the Crowne Plaza Cleveland at Playhouse Square. We have just completed a 6.7 million dollar renovation. Our guestrooms have been 100% renovated. We have also renovated our restaurant/bar and the name of our new restaurant is the Ghost Light Grille. The name was chosen in part for the theatre superstition that if a single light was provided when the theatre would be otherwise completely dark, it would give the ghosts inside an opportunity to perform on stage, thus appeasing them so they wouldn't curse the theatre or sabotage the set or production. Our pool & fitness center were 100% renovated. Our lobby includes new artwork, furniture and front desk. We also added a Sundry Shop with snacks, chips, and sodas for convenience. ... more   less 
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Also Known As:
Wyndham Cleveland At Playhouse Square Hotel Cleveland
Wyndham Playhouse Square
Cleveland Wyndham
Crowne Plaza Cleveland At Playhouse Square Ohio

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