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“How did it get a 2013 4 circle rating ?” 1 of 5 stars
Review of Wyndham Cleveland at Playhouse Square

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Wyndham Cleveland at Playhouse Square
Ranked #27 of 38 Hotels in Cleveland
Charleston, West Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“How did it get a 2013 4 circle rating ?”
1 of 5 stars Reviewed December 15, 2013

We booked 2 rooms for Friday December 13, 2013. Room rate $175.00
Upon arrival we were give rooms 615 and 618. The rooms were terrible
as well as the hotel itself. This hotel is OLD, WORN, and DIRTY. When I
showed the front desk photos on my phone of the room, they did move us
to two other rooms, however they were not much better. Also, the next morning
we were charged for valet parking on each room bill, even though we arrived in one car.
Rather than believe me, they spent 20 minutes getting the valet attendant to verify we
only had one car, and then another 10-15 minutes correcting our bill. See attached
photos.

  • Stayed December 2013, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Front Office Manager at Wyndham Cleveland at Playhouse Square, responded to this review, December 25, 2013
Dear John D,
Thank you for letting us know about your stay with us. I am sorry to hear you had some issues. We will be following up with the appropriate departments and will use this as an additional training tool. We hope to have the chance to win you back.
Sincerely,
Dave Goldstein
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (150)
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English first
Columbus, Indiana, United States
Level Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed December 13, 2013

We booked this hotel via Priceline. When we were given our room number, I told my husband..I'll bet we are at the very end of the hall...And we were. However, we had been upgraded to a Suite!!
Situated at the corner of the building, the room had 7 or 8 windows providing a view of 2 very different angles. We enjoyed a king sized bed, sofa, recliner, big screen TV, computer desk and chair, microwave, mini-fridge. Our only regret was that we only had a 1 night reservation. The room was immaculate and the service at the desk was friendly and accommodating.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank OtleyandFatcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Front Office Manager at Wyndham Cleveland at Playhouse Square, responded to this review, December 25, 2013
Dear OtleyandFatcat,
Thank you for letting everyone know about your great stay with us. I'm glad to hear you were able to enjoy all the amenities in your great King Corner suite. We hope to have you back with us soon!
Sincerely,
Dave Goldstein
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rochester ny
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed December 12, 2013 via mobile

I was in town to see a Cleveland Browns game. The hotel is definitely within walking distance to the stadium. We did not return that night until 1am. We were awoken at 8am by the cleaning staff screaming down the hall about towels. I then called to see if we could get a late check out so I could take a nap ( I had a terrible cold) and they couldn't accommodate even though I am a Wyndham rewards member. We spoke to the front desk staff and they were very kind and refunded some of our points we wasted on this place. That is why I didn't give them a 1 rating. I won't be staying again.

  • Stayed October 2013
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank ahath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Front Office Manager at Wyndham Cleveland at Playhouse Square, responded to this review, December 25, 2013
Dear ahath,
Thank you for letting us know about your stay with us. We will be sure to follow up with our housekeeping to ensure it is quiet early in the morning. Unfortunately late check-outs are not always available in order to make sure our rooms are cleaned in time for our arrivals for the day. I am glad to hear you had a good experience with our front desk and i hope we have the chance to have you with us again.
Be well,
Dave Goldstein
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus
1 review
5 of 5 stars Reviewed December 5, 2013

I really enjoyed staying at the Wyndham downtown Cleveland. This hotel is a few blocks away from the Tower City Mall, and walking distance from Public Square. The room was clean, and everything I needed was right at my fingertips. The staff was great too. My only negative comment is the Valet parking. At $20, they are just babysitting your car because the nearest parking is a couple blocks away!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Sherrie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Front Office Manager at Wyndham Cleveland at Playhouse Square, responded to this review, December 25, 2013
Dear Sherrie J,
Thank you for letting everyone know about your great stay with us. I am glad to hear you got to enjoy some of the many nearby attractions in our neighborhood. We hope to see you again soon!
Sincerely,
Dave Goldstein
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Cleveland at Playhouse Square

Property: Wyndham Cleveland at Playhouse Square
Address: 1260 Euclid Ave, Cleveland, OH 44115-1837
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 38 Hotels in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Cleveland at Playhouse Square 3.5*
Number of rooms: 205
Reservation Options:
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Also Known As:
Wyndham Cleveland At Playhouse Square Hotel Cleveland
Wyndham Playhouse Square
Cleveland Wyndham
Wyndham Cleveland At Playhouse Square Ohio

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