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“The only problem that I had was that when they were really...”

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Crowne Plaza Cleveland at Playhouse Square
Ranked #29 of 38 Hotels in Cleveland
Reviewed August 28, 2013

The only problem that I had was that when they were really busy, we didn't get clean towels. However, when I went to reception, the problem was immediately fixed and towels were delivered to our room.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Carol K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Manager at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded August 29, 2013

Dear Carol,

Thank you for choosing the Wyndham Cleveland during your recent stay in the city. I’m sorry to hear that clean towels were not delivered to you more expeditiously upon request, but am glad that we were able to provide a remedy to the problem without causing continued frustration. I hope you were able to enjoy yourself during the reception you attended here and that you will consider us again when in Cleveland.

Edwin R.
Hospitality Manager

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1,706 - 1,712 of 2,733 reviews

Reviewed August 28, 2013

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank JohnnyReggae
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HospitalityMgr, Manager at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded August 29, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 28, 2013

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Heather M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HospitalityMgr, Manager at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded August 29, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 26, 2013

Stayed: August 2013, traveled on business
Review collected in partnership with Wyndham Hotel and Resorts
Thank Gr4mm7B4rb
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HospitalityMgr, Manager at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded August 27, 2013

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Reviewed August 24, 2013

We feel that the employees do not take pride in their work as evidenced by the cleanliness,promptness in answering requests and in quality control.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Sheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Manager at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded August 27, 2013

Dear Sheryl,

We apologize for not exceeding your expectations during your recent stay. We strive to ensure that each and every guest experience is satisfying, and I’m sorry we fell short. Please know that your feedback is very important to us. If you would like to discuss your recent visit further please don’t hesitate to contact me at (216) 615-7500. We hope that you will give us another opportunity to serve you.

Sincerely,

M. Schwede

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Reviewed August 22, 2013

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Pam D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HospitalityMgr, Manager at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded August 23, 2013

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Reviewed August 22, 2013

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Edith S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HospitalityMgr, Manager at Crowne Plaza Cleveland at Playhouse Square, responded to this reviewResponded August 23, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Crowne Plaza Cleveland at Playhouse Square

Address: 1260 Euclid Ave, Cleveland, OH 44115-1837
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 38 Hotels in Cleveland
Price Range: $118 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Cleveland at Playhouse Square 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
The Wyndham Cleveland at Playhouse Square has been re-flagged the Crowne Plaza Cleveland at Playhouse Square. We have just completed a 6.7 million dollar renovation. Our guestrooms have been 100% renovated. We have also renovated our restaurant/bar and the name of our new restaurant is the Ghost Light Grille. The name was chosen in part for the theatre superstition that if a single light was provided when the theatre would be otherwise completely dark, it would give the ghosts inside an opportunity to perform on stage, thus appeasing them so they wouldn't curse the theatre or sabotage the set or production. Our pool & fitness center were 100% renovated. Our lobby includes new artwork, furniture and front desk. We also added a Sundry Shop with snacks, chips, and sodas for convenience. ... more   less 
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Also Known As:
Wyndham Cleveland At Playhouse Square Hotel Cleveland
Wyndham Playhouse Square
Cleveland Wyndham
Crowne Plaza Cleveland At Playhouse Square Ohio

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