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“Great location, friendly staff” 4 of 5 bubbles
Review of Wyndham Cleveland at Playhouse Square

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Wyndham Cleveland at Playhouse Square
Ranked #28 of 38 Hotels in Cleveland
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2,636 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
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  • French first
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English first
Saint Louis, Missouri
1 review
5 of 5 bubbles Reviewed June 21, 2013

I had the pleasure of staying at this hotel from June 10-13 and I was ridiculously impressed with the quality of your staff. Everyone was friendly and welcoming. At some hotels it's easy to feel like you're bugging people when you ask questions or make requests. Not here. These employees are hospitality professionals who know the art of good customer service. The standouts who I encountered: Kermit-- he mentioned that he had been working there for 10 years or more, which is no surprise, because the man obviously loves his job. He bent over backwards to help me get to Ohio City in a hurry. He could not have been nicer and more helpful. Clint, Elizabeth, Kiersten and everyone else I dealt with at the front desk were amazing. I should note that I used to manage hotels in my previous life, so I don't say these things lightly! Thanks for an outstanding stay. People make all the difference, and you guys have a tremendous staff.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank STLcity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Manager at Wyndham Cleveland at Playhouse Square, responded to this review, June 22, 2013
Dear STLcity,

I am so glad to hear that you enjoyed your recent stay with us here in Cleveland and had such positive interactions with our staff. We pride ourselves on the hospitality of our employees and it certainly shows here. We look forward to serving you again should your travels bring you back to Cleveland.

Edwin R.
Hospitality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nyc
1 review
3 of 5 bubbles Reviewed June 18, 2013

The hotel is well located in downtown Cleveland but is clearly showing signs of age in its public spaces. Accomodating and professional staff made up for the less than optimal condition of the hotel.

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Manager at Wyndham Cleveland at Playhouse Square, responded to this review, June 19, 2013
Dear Guest,

Thank you for you comments from your recent stay here in Cleveland. Hotel appearance is a top priority of ours and we are continually working on the improvement of all guest space. Our Encore restaurant recently received new carpeting and molding and the hard wood floor in our Blue Bar was replaced earlier this year. Your kind comments on our professional and accomodating staff are greatly appreciated. The issues your group experienced with a malfunctioning elevator have been resolved and this will not be a cause for concern in the future. Thank you again.

Sincerely,

Edwin R.
Hospitality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Cleveland at Playhouse Square

Property: Wyndham Cleveland at Playhouse Square
Address: 1260 Euclid Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 38 Hotels in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Cleveland at Playhouse Square 3.5*
Number of rooms: 205
Reservation Options:
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Also Known As:
Wyndham Cleveland At Playhouse Square Hotel Cleveland
Wyndham Playhouse Square
Cleveland Wyndham
Wyndham Cleveland At Playhouse Square Ohio

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