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“Overall very good”

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Wyndham Cleveland at Playhouse Square
Ranked #28 of 38 Hotels in Cleveland
Chicago, Illinois
1 review
“Overall very good”
Reviewed March 18, 2013

I would like to send a special accommodation to Trent your driver and valet. Trent made our stay very comfortable and accommodating. As someone who did not know Cleveland very well Trent was also an excellent Ambassador for your hotel and city.

I would suggest a better cleaning. We were in room 601 and the air handling in that area is not good and the cleanliness of the room was marginal. The areas behind the beds and sofas are very dirty.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Big g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Manager at Wyndham Cleveland at Playhouse Square, responded to this review, April 16, 2013
Dear Big g,

Thank you for your recent stay with us. We appreciate you taking the time to give us your comments. We will absolutely increase our cleanliness of the guest rooms. Thank you as well for recognizing Trent, he was our Associate of the Year in 2012 and it shows in his commitment to our guests.

Have a great day!
A. Strieter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (171)
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 17, 2013

Well apparently there is a sewage problem in the basement and the smell transfers through the elevators from floor to floor. So even on the 14 floor it still smells like Turd. I have an extremely old reclining chair in my room thats really busted, upon reclining the right side pops up like a broken spring. Upon check in the bed was so saggy maintenance actually PUT ON three plastic feet that were missing. Old computer desk, thin walls, old carpet, drapes etc. The food was good but people in this hotel seem a little disgruntled, maybe thats just Cleveland.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeeLMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Manager at Wyndham Cleveland at Playhouse Square, responded to this review, April 16, 2013
Dear DeeLMM,

Thank you for you comments, we will share them with our staff and make improvements.

Sincerely,
A. Strieter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Cleveland hotels

Lenox, Michigan
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 16, 2013

My friend and I each had a room at the Wyndham for two nights. We chose this hotel based on the location and the special promotion they had going for the weekend. The rate for the second night was based on the outside temperature which ended up being 42 degrees. We were able to check in early on Friday which was very nice. We requested adjoining rooms and were told that there were none available. We were disappointed, but we did get rooms next to each other. We also requested a refridgerator and were told that none were available. The last negative was that there was a big brown stain on the carpet in my room. The stain was against the wall under a table but nonetheless was noticeable. Otherwise, the rooms were very clean and comfortable. The bathrooms were spacious and had nice soap and shampoo. The water pressure in the shower was awesome. The thing that really bumped my review from a 3 to a 4 was the hotel staff. Everyone we encountered was extremely friendly from the valets to the housekeeping staff. Also, we were approached by the concierge, Kermit, right after we checked in. He was very anxious to help answer any questions and to help us plan our activities while staying at the hotel. I would definitely stay at this hotel again.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank smvkmv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Manager at Wyndham Cleveland at Playhouse Square, responded to this review, April 16, 2013
Dear smvkmv,

We are so happy that you enjoyed your stay overall. You mentioned Kermit as well as other staff and we have shared your comments with them. Thank you for taking time to give us your feedback. We look forward to your return visit.

Sincerely,
A. Strieter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Cleveland at Playhouse Square

Property: Wyndham Cleveland at Playhouse Square
Address: 1260 Euclid Ave, Cleveland, OH 44115-1837
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 38 Hotels in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Cleveland at Playhouse Square 3.5*
Number of rooms: 205
Reservation Options:
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Also Known As:
Wyndham Cleveland At Playhouse Square Hotel Cleveland
Wyndham Playhouse Square
Cleveland Wyndham
Wyndham Cleveland At Playhouse Square Ohio

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