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“Disappointed with valet service”

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Wyndham Cleveland at Playhouse Square
Ranked #28 of 38 Hotels in Cleveland
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2,658 reviews from our community

Traveler rating
    735
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    200
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
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English first
ERLANGER
1 review
4 of 5 bubbles Reviewed January 28, 2013

I was only there a night, the room was unremarkable but tidy. The only issue I had was the package of the bath soap was moldy. (I didn't use it). The front desk staff was nice. Oh one last thing don't order a pizza from room service. It was dry and barely edible. It did arrive fast though.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank ANDREW T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Manager at Wyndham Cleveland at Playhouse Square, responded to this review, February 6, 2013
Dear Andrew,

Thank you for sharing your experience with us and thank you for choosing our hotel. I have spent some time with our Chef to see about pizza quality, he assures me your experience is not the norm. Please accept my apology. We strive to ensure every guest receives a warm Wyndham welcome, a clean guest room, responsive service, quality food and beverage, and a friendly staff. We look forward to your next visit.

Sincerely,
A. Strieter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MASON
1 review
4 of 5 bubbles Reviewed January 22, 2013

Excellent hotel well located in theatre disrict. Very friendly and helpful staff. The restaurant is definitely a cut about the typical hotel eatery; the dinner offering was excellent. The breakfast buffet was good, but not extraordinary.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank GREGORY D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospitalityMgr, Manager at Wyndham Cleveland at Playhouse Square, responded to this review, January 30, 2013
Thank you for taking the time to write a review. We are happy to see that you enjoyed our friendly and helpful staff. You are right, our Encore! Restaurant dinner menu is excellent! Thank you again, we look forward to your next visit.

Sincerely,

A. Strieter
Hospitality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Cleveland at Playhouse Square

Property: Wyndham Cleveland at Playhouse Square
Address: 1260 Euclid Ave, Cleveland, OH 44115
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 38 Hotels in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Cleveland at Playhouse Square 3.5*
Number of rooms: 205
Reservation Options:
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Also Known As:
Wyndham Cleveland At Playhouse Square Hotel Cleveland
Wyndham Playhouse Square
Cleveland Wyndham
Wyndham Cleveland At Playhouse Square Ohio

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