We stayed at the Syndham from9/10 to 9/1:. On entering our room we were immediately struck by the presence of someone's dried out contact in the bathroom, a frankly dirty bathroom, lack of toilet paper, and a rather large stain on the sheets. the towels were shredded and looked like something I would clean my car with.
When we went to address this at the front desk we were told that no manager was available (10a in the morning) and were not given other options to follow up.
I completed the online feedback form for the hotel and received a call several days later but absolutely nothing about the lack of manager availability or the fact that the problems were not fixed at the time was addressed. We were assured that this would be addressed with housekeeping in the phone conversation.
This was a nice location but I will not be staying at this or any other Wyndham again as I have real concerns about their customer service. Things happen and sometimes rooms do not get cleaned but to not adequately address this and leave the guests in a dirty room seems unacceptable.
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- Also Known As:
- Wyndham Cleveland At Playhouse Square Hotel Cleveland
- Wyndham Playhouse Square
- Cleveland Wyndham
- Wyndham Cleveland At Playhouse Square Ohio