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“A perfect fit for us” 5 of 5 stars
Review of Sheraton Cleveland Airport Hotel

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Sheraton Cleveland Airport Hotel
3.5 of 5 Hotel   |   5300 Riverside Dr., Cleveland, OH 44135   |  
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Ranked #20 of 38 Hotels in Cleveland
Winterport, Maine
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“A perfect fit for us”
5 of 5 stars Reviewed August 12, 2011

On our road trip from Niagara Falls to Chicago this Sheraton was great. Like other reviewers have stated, you wouldn't know you're at an airport other than exiting the parking - very quiet. Everything inside was first class - sleek, large clean rooms with modern decor. It all looked brand new. We stayed here because we got a phenomenal rate ($60) through a bidding website. We had to pay $8 a night to park, but that's understandable or else people would leave cars there for flights. The location was totally safe - not shady. The beds were large and comfy, hallways quiet - everything you want for a quick night stay. Of the 5 hotels we stayed at this was our 2 kid's favorite pool. Fairly large, and clean with shallow and deep ends - and best of all: deserted. That's the beauty of picking a business class hotel; it's not inundated with other families. Mostly people coming in for a meeting.

The kids also liked that the pool stayed open pretty late. Pools that close at 8 or 9 makes it hard to squeeze in 1 more swim after dinner.

Since it's at the airport there is nothing to do nearby, but there are many restaurants and shopping malls 5 minutes down the road. The front desk / concierge were quite helpful giving us directions and the standard printed sheet of options. We had a very nice meal at Max & Erma's restaurant - try the Watermelon Lemonade! Downtown Cleveland was an easy drive about 20 minutes away.

All in all it was a great stay and we'll be back!

  • Stayed July 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank nodaybut2day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, August 18, 2011
Dear Reviewer,
Thank you for your great comments about your family’s stay. It sounds like you had a great vacation itinerary! I am happy that we were able to provide a fun time for the kids during your travels and you were also able to experience other things Cleveland has to offer. We look forward to welcoming you back the next time you are in town.
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446 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Toronto, Canada
Level Contributor
116 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed August 8, 2011

Cleveland's airport is small compared to other larger cities and hence only really has the Sheraton which services the airport. That said, you'd never know you're near an airport except for the fact that you need to circle the baggage claim/departures in order to access the hotel parking lot! Never heard a plane take off/land - very quite. The hotel has all the ammenities you could ask for - pool, jacuzzi, excellent gym facilities, Starbucks, restaurant, games area for kids, internet access (free), meeting rooms/ballroom, on-site parking,etc. I'm a Starwoods Gold member, so had a room on the club floor (9th floor). This floor has a pantry that has free breakfast in the morning and hors d'eurves in the afternoon, plus a computer & printer for quick internet access. I also received a free breakfast buffet with the package I booked, so food was covered all around. Sorry, but your key card will only grant you access to your floor, so if you're not on the club floor, you're out of luck! So try to book a room on the 9th floor! The hotel is about a 20 minute drive from downtown Cleveland, but it was easy enough to drive into town to check out the attractions (Rock & Roll Hall of Fame, Cleveland Indians, etc.) Would definitely recommend a stay here if you're in Cleveland.

Room Tip: Try to get a room on the 9th floor (Club level)
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  • Stayed July 2011, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank lucky_charm2300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, August 18, 2011
Dear Guest,
Thank you for taking the time to post a review. The hotel is accessible without having to go anywhere near the terminal, and I am sorry that you experienced this confusion entering our property. We appreciate you being a Starwood Member and are pleased you were able to experience all the wonderful amenities the hotel has to offer. The brand as a whole has gone through an extensive renovation and the choices that are offered at our hotels throughout the country are top-notch.
Cleveland DOES rock!
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Virginia
Level Contributor
210 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 stars Reviewed August 8, 2011

The fact that this hotel was next to the airport made me a little hesitant, especially since we were on a long drive and just using the room for the night. Other travelers noted that the ac was a little loud, but it was fine b/c we didn't hear a single airplane.

I booked ahead and got an awesome rate, even though parking was $8, which I missed when I booked through SPG. One note - the parking lot sucks - it was nearly full since it's also long term parking for the airport - and it's FULL OF POTHOLES. Not just regular potholes, but deep, car swallowing potholes. You'd think they could put some of the money they're charging to good use and re-pave.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank brianbva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, August 22, 2011
Dear Traveler,
Thank you for leaving your comments about your recent stay. I am pleased that you were satisfied with your stay, although it was only for a short while. I will be sure to pass on your comments to our executive team for review. I hope the next time you are in Cleveland you will stay with us again.
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San Francisco, CA
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed August 7, 2011

Stayed here on a recent visit to Cleveland and was very pleased with the service and the fact that it is literally connected to the airport. The shuttle around the airport took a bit longer than expected both ways, but overall the stay was good. Decent place to be if you're on a quick turn and need access to the airport. Also, given that CLE seems to have huge security lines, the edge on being close to the airport is an added plus to shave some time.

  • Stayed July 2011, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Harold B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, August 18, 2011
Thank you for your kind comments regarding your recent stay. I was especially pleased to read about the wonderful service you received while here. Being the only hotel on airport grounds offers the convenience of not dealing with traffic or trying to find a parking spot for those early morning flights. It’s usually something you never think about- being rushed before a trip- but the more you can do to prevent any additional stress the better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lorain, Ohio
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed August 1, 2011

There are a number of hotels that claim to be near the airport, but you can't get any closer than the Sheraton Cleveland Airport. I love staying at Sheraton's and considering I had a 7am flight, I had no hesitations about booking a room.

Pro's--Location, location, location. The airport shuttle is always available and I was at the departure door in less than five minutes.
I was really impressed with the look of the lobby and bar area. There was a screen by the front desk with updated airport arrival/departure times. There was also a small coffee shop near the front desk where you can buy Starbucks coffee and snacks.
The room I stayed in appeared clean and modern-looking. Sheraton beds are always comfortable and this was no exception.

Con's--The room I stayed in was small and cramped. The heating/cooling unit was similar to units found in discount hotels even though the temperature is adjusted using the control panel on the wall. The A/C was so loud I had to turn the volume up on the television.
Perhaps I received a smaller room since I booked using Expedia/Hotels.com.
This room was appropriate for a one-night stay but anything longer would be claustrophobic.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank purpleknif67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, August 18, 2011
Dear Guest,
I appreciate your comments and am happy you enjoyed your experience at the hotel. The hotel recently underwent a multi-million renovation in the public space and a guest room renovation is to come. We look forward to welcoming you back to see the changes for yourself.
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Ft.Myers FL
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 29, 2011

We stayed at this hotel for the Irish Heritage festival in July 2011. The staff were great and the rooms were very nice. They also have everything you need. A great lounge and restaurant and the food was very good. There also is an indoor pool and spa.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank marypat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, August 18, 2011
Dear Guest,
Thank you for your review. We look forward to having both the performers and visitors to the Irish Festival stay in our hotel every year. We have a great relationship with the organizers of the festival and know what is needed to transport festival goers to the fairgrounds in a timely and efficient manner. We are happy to provide your home away from home year after year. Hope to see you again next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed July 28, 2011

this SHERATON is, as a hotel, unexceptional. however, when viewed from the perspective of staying on the airport property when arriving late at night, it's a pleasure. basic near 4 star design, clean, decent beds, etc... you're buying an extra quick night's rest following a travel day.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
Helpful?
Thank thirdplanetexplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCleveland, General Manager at Sheraton Cleveland Airport Hotel, responded to this review, August 22, 2011
Dear Guest,
Thank you for taking the time to share your experience. While I am sorry to hear of your overall perception of the hotel, I appreciate your comments about the guest room beds. Those beds along with all the bedding accessories can be purchased online. If interested, please let us know and we can point you in the right direction. Our location cannot be beat for those early morning flights and proximity to all major highways and the turnpike make it ideal for both business and family travelers. If you ever find yourself back in Cleveland, I hope you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Cleveland Airport Hotel

Property: Sheraton Cleveland Airport Hotel
Address: 5300 Riverside Dr., Cleveland, OH 44135
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Romantic Hotel in Cleveland
#15 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Cleveland Airport Hotel 3.5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Sheraton Cleveland Airport Hotel Ohio
Cleveland Sheraton

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