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“Nice stay” 4 of 5 stars
Review of The Westin Cleveland Downtown

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The Westin Cleveland Downtown
Ranked #5 of 38 Hotels in Cleveland
Certificate of Excellence
New Lenox, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice stay”
4 of 5 stars Reviewed July 30, 2014

Stayed here this past weekend and overall it was a very good experience. The staff is wonderful. Props to Dennis the door man for being exceptional. He offered us his personal umbrella to use when the hotel ran out of their umbrellas. Thanks, Dennis!!

  • Stayed July 2014
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank cpratl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review, August 4, 2014
Dear cpratl,

Thank you so much for choosing the Westin Cleveland Downtown. We are pleased to hear that you received such wonderful customer service, especially from Dennis. We hope that when you return to stay with us again, the weather is much better!

Thank you again for your kind words.

Best regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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796 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
93 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed July 29, 2014

This hotel is brand new and it shows. Very very clean! The staff is very friendly and helpful. The only down side is the parking. Be prepared to pay $30 a night for valet. On street parking is very very limited. Overall a good stay. This Westin in my opinion is on par with Cat 4 or 5 SPG properties.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank RedSoxDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review, August 4, 2014
Dear Red Sox David,
Thank you for providing wonderful feedback! We truly hope we can welcome you back soon!

Best regards,

Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 29, 2014

My girlfriend and I stayed at the Westin on a trip to Cleveland and I have to say it was one of the best Hotel I've stayed in. We arrived in town at 1030am and was just going to ask to keep our luggage with the bell hop until check in at 300. Our room was ready and they allowed us to check in right then. Every staff we passed on every floor and in every department greeted us with a hello. The room was clean, up to date and spacious. the only down size was the shower it did leave a lot of water on the floor since its a open shower with no door but it was a nice shower so it didn't bother us.
My only suggestion would be to drop the price of the valet parking its $30 and the price across the street is $6. If you plan on going in and out then it would be great to valet but if your going to park it and leave it then go across the street.
I would and will recommend this hotel.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
3 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review, August 18, 2014
Dear John S,

Thank you for choosing the Westin Cleveland Downtown. I was happy to read that you and your girlfriend enjoyed your stay at our hotel. All of the staff on property take great pride in our hotel and enjoy welcoming our guests when they pass throughout the hotel, I was pleased to read that you had such warmth shared with you and your girlfriend.

I look forward to your next visit to the Westin Cleveland Downtown.

Best regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed July 29, 2014 via mobile

We are a family of 4, two adults and two kids. Arrived late last night, got upgraded to their newer rooms on the 21st floors. Asked for a crib. Took a very long time to get one. There were no extra sheets, blankets or pillows for the sofa bed. Took forever to get them. Kids were pretty tired as it was past midnight! In the morning called about breakfast only to be told I missed it by a minute! Asked for bath towels and that has taken forever! The hotel looks nice as parts of it are new but I'm not sure about service. Lacking a bit. Not a family friendly hotel.

Stayed July 2014
Helpful?
2 Thank SS325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review, July 31, 2014
Dear ss325,
We are disappointed to hear of the challenges during your stay, and we will continue to work on creating a memorable stay for families. Please provide another opportunity in the event you return to Cleveland!
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 29, 2014

Everyone that works here is fantastic. Very helpful, very happy, they literally will help at all costs. That is fantastic. I did just incur a $12.95 charge to my room both nights for connecting to the internet. I'm sure it said it somewhere in small print that there would be a charge but I didn't see it. They give you the option to bill it on a separate card or charge it to the room. Apparently, unbeknownst to me, the "Charge it to the room" option is checked by default so all you need to do is enter the room number and last name and you're connected.... and charged. I feel like this is pretty grimy. Almost like I was tricked. Next time I'll know but I've already been duped so nothing I can do about it now.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jeremy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review, August 18, 2014
Dear Jeremy T,

Thank you for choosing to stay at the Westin Cleveland Downtown. I was elated to read that you had such a pleasant stay with us. As you witnessed, our staff is very proud of their contributions to making your stay positive and memorable. However, I am sorry that it wasn't communicated to you more clearly regarding the Internet charges.

I look forward to your next visit to the Westin Cleveland Downtown.

Best regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 27, 2014

We stayed at this hotel for an out-of-town wedding for two nights and had a great experience. It was in a good location with plenty of things in walking distance. The lobby was beautiful with some awesome modern art pieces. The restaurant/bar off from the lobby was great as well. Convenient Starbucks located in the lobby but only open until late lunch time. All the rooms had the new key readers where you just touch the room card to the spot on the door - supposed to be more secure. That was pretty cool.
The rooms themselves were clean and plenty of space and felt new and nice. Great view of the lake from our room! The beds were comfortable. The showers in the rooms were amazing!!!
Only complaint was the cost and service of the valet. It would've been the same cost for us to just take Uber. The Valet lost our vehicle one day and we had to wait 20 minutes until they found it, almost making us late to the wedding.
Overall, we really enjoyed the hotel.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank 5sclayton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review, August 18, 2014
Dear 5sclayton,

Thank you for choosing the Westin Cleveland Downtown. I was delighted to read what an enjoyable time you had while staying with us in June while attending your friends wedding.

I hope the next time you are in the Cleveland area you will once again choose the Westin Cleveland Downtown so we can further exceed your expectations.

Best regards,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, New Hampshire
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed July 27, 2014

recently stayed here for business and very pleased with room and hotel overall. many rooms have great lake views. everything is clean & new in the bathroom and sleeping area. the hotel is easy walking distance to many areas including theatre & warehouse districts, waterfront & R&R HoF. Staff was very attentive and friendly. pleasantly surprised by Cleveland.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
2 Thank KateB990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark A, General Manager at The Westin Cleveland Downtown, responded to this review, August 18, 2014
Dear KateB990,

Thank you for choosing the Westin Cleveland Downtown. I'm very happy to read that you enjoyed our hotel and appreciate the incredible location. Not only does our hotel have so much to offer, but as you noticed for yourself the city of Cleveland as well.

We look forward to your next stay at the Westin Cleveland Downtown.

Best regards,
Mark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Cleveland Downtown

Property: The Westin Cleveland Downtown
Address: 777 Saint Clair Ave NE, Cleveland, OH 44114-1711
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Cleveland
#2 Luxury Hotel in Cleveland
#4 Business Hotel in Cleveland
#4 Romantic Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Cleveland Downtown 4*
Number of rooms: 484
Official Description (provided by the hotel):
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 
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Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
The Westin Cleveland Downtown Ohio

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