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Reviewed July 13, 2017

Great accommodations and great location. Close to many restaurants, bars and the casino. I was pleasantly surprised how fun it was to be downtown. Everything was within walking distance. The meal at the Ritz was superb!

  • Stayed: July 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank nancyo409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded January 4, 2018

Dear nancyo409,

Thank you for sharing your experience at The Ritz-Carlton, Cleveland! We were happy to learn that you found the renovated accommodations and the location great.

Warm regards,

Yael Ron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2017

Fantastic hotel which is undergoing a complete redo. The staff is wonderful and makes you feel like you are the most important person. We were invited to a reception and were able to meet many of the co-ordinators of our experience at this wonderful hotel. 'Attached to a mall and the entrance to the Casino. Close to Basketball and Baseball Venues. For us the only hotel in Cleveland. Period........

Stayed: July 2017, traveled as a couple
Thank LFA11111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded July 17, 2017

Dear LFA11111,

Thank you for the wonderful feedback! We aim to provide experiences that are memorable and make you feel important.

We appreciate that you have named The Ritz-Carlton, Cleveland so high on your list of Cleveland hotel!

Warm regards,

Yael Ron

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Reviewed July 11, 2017 via mobile

I've stayed lots of places in Cleveland but this was my first time staying here. It's really a very nice hotel, easy to find & pull up to on West 3rd, valets right there to take your car I think it was $30. It's a little weird how you get to your room but it works out! Nice bar with fabulous employees. The room was really nice and had a mini bar, gotta love that. Totally would stay here again! Convenient to everything in downtown CLE!

Stayed: July 2017, traveled with family
Thank Barb G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded July 17, 2017

Dear Barb G,

Thank you for the kind words about your Saturday night stay. We were glad to hear that you enjoyed the convenient location, Muse Bar and the service our fabulous ladies and gentlemen provide.

We look forward to welcoming you back to the hotel soon!

Warm regards,

Yael Ron

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Reviewed July 11, 2017

This hotel is gorgeous, but is under construction. The fitness center will be wonderful, but is currently in an annex. The restaurant is not really open, as it is under construction, so you eat in a small bar area. The floor beneath us was under construction which began early in the the day, well before 8am, so we had to be moved to another floor. Our second night we were told that the water to the hotel was to be shut off at 9am, for the entire day, for a maintenance problem. Not the best way to start a vacation. Nevertheless, the staff was responsive to our dissatisfaction and did their best to accommodate us. We loved the room decor and the spaciousness of our room(s). The staff was friendly and welcoming. We found the location of the hotel perfect for our needs, and enjoyed the attached shopping mall. I would definitely return to this hotel, after the construction is completed in a month or two...or three.

  • Stayed: June 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank GailGWG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded July 12, 2017

Dear GailGWG,

Thank you for your patience, understanding and kind words as we have done our best to anticipate the needs of our guests during the hotel transformation. The water shut down occurred in order to install plumbing and when there is noise the construction team does it's best to schedule the times Monday through Friday and during the day.

We are glad that you found the staff to be friendly and welcoming and the location to be perfect for your needs. The design team was thrilled to learn you loved the décor and spaciousness of the room. We also can not wait to unveil the new fitness and movement studio Core - it will be amazing!

Looking forward to welcome you back soon.

Warm regards,

Yael Ron

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Reviewed July 10, 2017 via mobile

From the time we pulled up to park until we got in the room and left, everything said ritz! The beds were extra comfortable and service was great! Short walk inside to get to casino and many other downtown attractions.

Stayed: January 2017, traveled with friends
Thank Tabitha9703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this reviewResponded July 12, 2017

Dear Tabitha9703,

We are looking forward to you pulling up to our front door and staying again! Thank you for your comments on the service and comfortable beds. Our guests do share that the location is great as you can walk to the casino, sporting, movies and theater.

Warm regards,

Yael Ron


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