We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Classy hotel” 5 of 5 stars
Review of The Ritz-Carlton, Cleveland

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Ritz-Carlton, Cleveland
Ranked #6 of 38 Hotels in Cleveland
Certificate of Excellence
Columbus, Ohio
Level Contributor
121 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Classy hotel”
5 of 5 stars Reviewed August 11, 2014 via mobile

Typical Ritz with friendly and outstanding service. Our Club floor room had a lake view and was large and spotless. Food and concierge service in the lounge was delicious and sufficient enough that we had most meals there. Location is wonderful downtown. Exercise facility compact but well equipped.

Stayed August 2014, traveled as a couple
Helpful?
Thank kiddoc1940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review, August 28, 2014
Dear Kiddoc1940,
We are so thrilled that you had an exceptional experience at The Ritz-Carlton, Cleveland. Thank you for this gift so that I may share very proudly with our Ladies and Gentlemen. So happy to know that you enjoyed the wonderful professionals, food and service from the Club team. I look forward to welcoming you upon your return.
Warm regards,
Kelly A. Steward
General Manager
The Ritz-Carlton, Cleveland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

596 reviews from our community

Traveler rating
    360
    148
    56
    15
    17
See reviews for
95
235
31
104
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Spanish first
  • Any
English first
Mississauga, Canada
Level Contributor
151 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed August 10, 2014 via mobile

We arrived Saturday night to be met by an extremely courteous doorman
who right away got our bags from our vehicle and had the car conveniently parked. Hotel is in a convenient location and very clean staff is extremely friendly and helpful. Once we were in our beautiful room we ordered room service food was excellent and we had a great night sleep would definitely return when in Cleveland again.

Stayed August 2014, traveled with family
Helpful?
Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review, August 28, 2014
Dear Jim B,
I so appreciate you taking your valuable time to provide us feedback about your experience at The Ritz-Carlton, Cleveland! Thank you for your business as well as the beautiful feedback that I will make sure to share with our world class Ladies and Gentlemen. I look forward to meeting you upon your return.
Warm regards,
Kelly A. Steward
General Manager
The Ritz-Carlton, Cleveland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chappaqua, NY
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed August 10, 2014

This Ritz Carlton is very nice. What sets it apart from other hotel choices here is the fantastic Ritz service. Friendly, helpful, and always attentive makes one feel at home immediately. The club level added to the experience, and was well worth the extra cost. The fine breakfast, afternoon appetizers and beverages, including champagne make it feel like home (if your home had wonderful, friendly people setting out a lovely repast at every hour for you -- also complementary room service coffee is included with club level!!)

Room Tip: Pay for club level
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank seaskifamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review, August 28, 2014
Dear Seaskifamily,
Thank you so very much for your glowing remarks and feedback. We pride ourselves on the genuine service and the Club experience is so very special. I am fortunate to have a world class team of Ladies and Gentlemen that love to serve and care for our guests We are delighted to have you in our home and look forward to welcoming you back.
Warm regards,
Kelly A. Steward
General Manager
The Ritz-Carlton, Cleveland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ohio
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed August 10, 2014

Everyone here is World class. The hotel is a grand old icon. The rooms perfect. And is the whole staff. From the valet to check in everyone here treats you like an old friend. Can't say enough about this property.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank OhioWeliketotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review, August 28, 2014
Good Morning Ohioweliketotravel,
Thank you so very much for your positive comments. We are so delighted to serve you and your family. We look forward to welcoming you on a return visit.

Warm regards,
Kelly A. Steward
General Manager
The Ritz-Carlton, Cleveland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, New Jersey
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed August 8, 2014

My family and I stopped in for a short stay while visiting the Rock N Roll hall of fame as part of a road trip. We were treated very well by the staff and our suites were very nice. Although the hotel could use a little upgrading in terms of furnishings etc (there were stains on all of our sofa's) the rooms were spotlessly clean. When we checked in the hotel made an error in booking and did not tell us they could not connect our two one bedroom suites so that we could be close to our kids. In fact the suites were completely around the corner from each other., Never fret, Ritz service standards were exceeded, when the manager move the room next door. Although the room was only a king room and still could not connect at least it was next door. The manager also reduced the rate, threw in some free movies and club lounge access for all of our guests traveling with us. This served as a real benefit since the kids were able to enjoy all of the treats available throughout the day. People like Ms.Alice and Demetrius made our stay so enjoyable with their friendly demeanor and helpful tips that we would make this our first choice whenever visiting Cleveland. The location is perfect, within walking distance to the stadiums downtown and a short trolley away from the Hall and Science center. Also, there are quite a few nice restaurants within walking distance as well.

Room Tip: The corner 1 Bedroom suites have the best views and great space.
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank BucketList07853
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review, August 9, 2014
Dear BucketList07853,

Wow and thank you for such a wonderful review! Thank you for the recognition of our Ms. Alice, Ms. Amy and Mr. Demetrius and our Ladies and Gentlemen. I am so fortunate to have a fabulous team and so delighted that they took such genuine care. I hope you enjoyed your time in our fantastic city, Cleveland. I would be honored to have you return in the future where you will find many plans of enhancements with decor and service I am glad that we were able to solve and resolve the opportunity with the connectors as well.
Warm regards,
Kelly A. Steward
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tecumseh
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed August 5, 2014

We stayed at the Ritz Carlton, Cleveland for two nights. The hotel is old, but immaculately clean.
The rooms were pretty large and bright, lots of sunlight. They give you plenty of personal items, like lotions, shampoo, even a toothbrush and paste, shavers. They give you an abundant amount of washcloths and towels. I love not having to ask for extras. The staff is very friendly, yet very professional. We enjoyed our stay very much.

Room Tip: Ask for a suite or a corner room, very spacious
See more room tips
Green Features: Yes, they have a green code. You can choose to use you're linens over again, or use fresh linens. It's you're choice
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TecumsehKathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review, August 9, 2014
Dear TecumsehKathy,
Thank you so very much for your kind response and feedback. I am honored to work with such an amazing team of Ladies and Gentlemen! I love that we have anticipated your needs as we truly want to ensure your comfort. Please know we look forward to welcoming you back.

Warm regards,
Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
99 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed August 5, 2014

The Ritz-Carlton is our preferred hotel every time we visit Cleveland, it never disappoints! The rooms are nice and beds comfortable. It is within walking distance to many downtown dining establishments and activities, also close proximity to the Horseshoe Casino.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank DiamondPlus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review, August 9, 2014
Dear DiamondPlus,

What a wonderful review and thank you so very much. I will be delighted to share with our Ladies and Gentlemen. We all appreciate your loyalty and look forward to having you return.
I look forward to meeting you.

Warm regards,
Kelly A. Steward
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cleveland hotels
0.4 mi away
Metropolitan at The 9, Autograph Collection
0.4 mi away
The Westin Cleveland Downtown
0.3 mi away
Hyatt Regency Cleveland at The Arcade
Show Prices
Show Prices
Show Prices
0.1 mi away
Renaissance Cleveland Hotel
Renaissance Cleveland Hotel
#16 of 38 in Cleveland
4.0 of 5 stars 974 reviews
0.4 mi away
Holiday Inn Express Cleveland Downtown
0.3 mi away
Cleveland Marriott Downtown at Key Center
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton, Cleveland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Cleveland

Property: The Ritz-Carlton, Cleveland
Address: 1515 West Third Street, Cleveland, OH 44113
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Cleveland
#3 Luxury Hotel in Cleveland
#8 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 205
Official Description (provided by the hotel):
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Hotwire, Agoda, Priceline, Odigeo, Expedia, Travelocity, Marriott and Jetsetter so you can book your The Ritz-Carlton, Cleveland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz-Carlton Cleveland
Ritz Cleveland
The Ritz-Carlton, Cleveland Ohio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing