We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“Beautiful hotel, very accomodating staff.” 4 of 5 stars
Review of The Ritz-Carlton, Cleveland

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Ritz-Carlton, Cleveland
Ranked #7 of 38 Hotels in Cleveland
Certificate of Excellence
Detroit, Michigan
Level Contributor
71 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Beautiful hotel, very accomodating staff.”
4 of 5 stars Reviewed July 7, 2014

We stayed here for two nights on a comped offer from Horseshoe Cleveland. Our first impression of this hotel was great, it was beautiful and the staff were very friendly upon check in. In fact, every employee we encountered during our stay was wonderful.

The room was clean, spacious, and stayed cool despite the 80+ degree temperatures outside. The hotel is connected to small shopping center, with a movie theatre, food court, some office buildings, and Horseshoe Casino. If you're coming in for a short stay, you may not have to leave the premises.

We attended an Indians game while in town and Progressive Field was about a ten minute walk away. We were also within about a ten minute walk to 4th Street and the Warehouse District. Perfect location; we would absolutely stay here again.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MichiganderTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review, July 24, 2014
Dear MichiganderTravelers,

Thank you so very much for the wonderful review and glowing comments. I so appreciate you taking the time to write and look forward to sharing with our service professionals of Ladies and Gentlemen. Looking forward to meeting you and welcoming you back!

Warm regards,
Kelly A. Steward
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

603 reviews from our community

Traveler rating
    365
    149
    57
    15
    17
See reviews for
97
237
32
106
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Spanish first
  • Any
English first
Irvine, California
Level Contributor
102 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed July 4, 2014

This hotel almost looks a bit misplaced. The entrance is confusing but the quality and service confirms the promise of the Ritz name. If you have to be in Cleveland, this is probably THE place to stay.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank MPH010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
Level Contributor
85 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 2, 2014

In Cleveland on business, but it's my home town....hadn't visited downtown in many years...was astounded at how well the city looked and felt....great vibe....lots happening ......young people all over town....the hotel was superb...perfect location....wonderful staff....14th floor (club level) was great......bar and restaurant were terrific......within walking distance of many attractions

Room Tip: had a city view (not bad)....lake might be better.....club floor (14th) is wonderful
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank restoman2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at The Ritz-Carlton, Cleveland, responded to this review, July 24, 2014
Dear restoman2020,

Thank you so very much for your fabulous comments. I will be sure and share the positive experience you had with our Ladies and Gentlemen. We so appreciate this recognition and look forward to welcoming you back.

Warm regards,
Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 29, 2014

My sister and I stayed here so we could see a show at the Quicken Loans Arena next door. We were able to walk through the mall and down to a tunnel that takes you to the arena. It was very convenient! Also, we had a beautiful view of the water from our window. I would urge the hotel to be more cautious about people sneaking up to the penthouse floor, however. There was an old-school "boy band" playing a show nearby, and there were women coming up to the top floor to see if they could find the guys. (I do not think they even stayed in town, as we were right near the penthouse and saw nobody around.)

Overall, the restaurant in the hotel is amazing. That was my favorite part. Quite upscale!

Oh, and the plush bed was also something very memorable. I felt like I was sleeping on a cloud!

Room Tip: There's a little room right next to the penthouse with a great view of the water. Ask for it!
See more room tips
Green Features: This hotel seems to adhere to environmentally-friendly practices, yes. However, they are completely nice about it if you want clean towels daily, etc.
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Veronica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, North Carolina
Level Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 25, 2014

We were recently here on a business trip. It is a beautiful old hotel. Rooms nicely appointed and super comfortable beds. Service was top notch. The only issue we had was our room was not ready when we arrived, but they handled the problem very well. We also ate there with our conference. Food was excellent. Dinner buffet was phenomenal. Everything fresh and delicious!

  • Stayed June 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 21, 2014

The Ritz-Carlton in Cleveland is A1. Clean and comfortable, non-smoking, with friendly, attentive staff. Conveniently located, as past of the Shops of Tower City Center and the Horseshoe Casino. Only thing is for smokers, there should be some outdoor area to sit.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Dp R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clearwater, Florida
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 11, 2014

We stayed at the RC Cleveland to attend a wedding reception hosted at the hotel. We could not have been more pleased and impressed with the entire staff at the RC. Everyone was friendly and professional. Our 8-year-old son was with us and everyone went out of their way to make sure he enjoyed his stay as well.

My son and I missed the trolley to the church for the wedding and I was frazzled that we'd be late. I didn't have cash and the cab driver wasn't able to accept credit cards. While I was trying to figure out whether to find an ATM or just start running, the bellman stepped up and handed the driver cash to get us on our way! Later at the reception, the staff went above and beyond to make sure everyone enjoyed the meal and that we had everything we needed. The food was excellent, which is not usually the case with a sit-down dinner for over 100 people.

The room was immaculate and the beds were extremely soft and comfortable.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank michellewarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cleveland hotels
0.5 mi away
Metropolitan at The 9, Autograph Collection
0.5 mi away
The Westin Cleveland Downtown
0.3 mi away
Hyatt Regency Cleveland at The Arcade
Show Prices
Show Prices
Show Prices
0.4 mi away
Holiday Inn Express Cleveland Downtown
0.1 mi away
Renaissance Cleveland Hotel
Renaissance Cleveland Hotel
#16 of 38 in Cleveland
4.0 of 5 stars 998 reviews
0.3 mi away
Cleveland Marriott Downtown at Key Center
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton, Cleveland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Cleveland

Property: The Ritz-Carlton, Cleveland
Address: 1515 W 3rd St, Cleveland, OH 44113-1403
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Cleveland
#4 Luxury Hotel in Cleveland
#8 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 205
Official Description (provided by the hotel):
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Agoda, Marriott, Hotwire, Hotels.com, Priceline, Odigeo, Travelocity and Jetsetter so you can book your The Ritz-Carlton, Cleveland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz-Carlton Cleveland
Ritz Cleveland
The Ritz-Carlton, Cleveland Ohio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing