The Ritz is generally the best place to stay in Cleveland and i have stayed here in the past as well. It was striking that the place was starting to look tired and is need of refurbishment. Lobby service was average - front desk did not seem to be aware that i have stayed there before. Rooms were spacious and well appointed as per Ritz standards - only compliant was that everything felt a little old and tired. Bed was comfortable and the room and bathroom were clean.
Had to get to a different place for dinner and requested cab service - the front desk dropped the ball on that and had to wait 20 minutes for another cab to come and reached my destination late. This is not Ritz service.
Breakfast in the room was expensive but very good - arrived on time, was hot and well setup and tasty - provided a great start to the day.
Cab to the airport was similarly delayed - they need to work out a better system to communicate between the front desk and the desk at the lower level that calls cabs.