The room is large, and quiet, and the bed is very comfortable. There is also a very nice subtle fragrance of cleanliness. But this is what one expects from a Ritz!
But, I have stayed at several Ritz properties and what struck me the most about this one is that when I had trouble logging into the WIFI, Reception walked me through the process on the telephone. Then, while I was working online, I received a hand-written note of apology (under my door) and assured there would be no charge for the WIFI, and my parking was free. I did not even complain, and this is the trouble the Ritz took to make me feel special. Well, it worked. I would not stay anywhere else in Cleveland now... and will book a Ritz for my next trip.
- Official Description (provided by the hotel):
- The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 206 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE ; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more less
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- Also Known As:
- The Ritz-Carlton Cleveland Hotel Cleveland
- Cleveland Ritz Carlton
- Ritz Cleveland
- Ritz-Carlton Cleveland
- The Ritz-Carlton, Cleveland Ohio