The big problem is probably that the Hotel is connected to the new Casino. Don't take a room with connection door (to another room), except you are staying with your kids. If the neighbor snores, you hear him. If he showers, you hear him, if he makes a call, you hear him. If they are a couple.... well, you know what you are going to hear. If the neighbor goes to the Casino, you hear him coming back at 3:00am, loud and bothering everybody. We had a good room, but the neighbors coming to the connected room (although the connection doors were closed, of course) were all very noisy. So ask before you confirm your reservation.
Too bad, since the Hotel is good, the service nice and competent, even the room service is ok.
Breakfast is ridiculous, no buffet, you get 1oz. butter, one jam, no honey, either pastry or toast. The maid was very nice and I got an extra double espresso at no charge. Breakfast in room is alike, don't do that or you will be hungry... They often forget things, once it was sugar, once milk, once fork and knife..... But they are all nice anyway.
The young reception lady at breakfast yelled to me very unpolitely "Sir, can I help you" when I entered the restaurant for Breakfast. I just told her "No, thanks, I just would like to have Breakfast, that's the reason why I am entering the Breakfast room".
When will this Hotel understand that the Standard is a Breakfast Buffet nowadays??????
- Official Description (provided by the hotel):
- The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 206 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE ; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more less
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- Also Known As:
- The Ritz-Carlton Cleveland Hotel Cleveland
- Cleveland Ritz Carlton
- Ritz Cleveland
- Ritz-Carlton Cleveland
- The Ritz-Carlton, Cleveland Ohio