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“Not up to Ritz Carlton standards”

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The Ritz-Carlton, Cleveland
Ranked #16 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed September 23, 2013

This is just a regular hotel but with good customer service as can be expected.. Pretty standard rooms. Nice linens and towels. This particular RC must have thin walls. You can hear every conversation in the hallway. Honor bar is ultra expensive compared to other hotels.

  • Stayed: September 2013, traveled with friends
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2  Thank cmeru51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 18, 2013 via mobile

I stayed in Aug for a business conference my company hosted at the Ritz. The staff and service is fantastic! Accommodations were beautiful and the bed was one of the best I have ever slept on. Great location in Cleveland for walking around to the different hot spots in town.

  • Stayed: August 2013
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Thank cas1015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

My husband and I attended an Indians ball game and spent the night at the Ritz Carlton, After a short visit at the Horseshoe. Rooms are large and clean, bed and pillows very comfortable. The staff was very courteous and helpful! Thank you for a good night. We will come back. The Indians gave us a win to.

  • Stayed: September 2013, traveled as a couple
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1  Thank Nancyz216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

Came to Cleveland for an Indians game with friends. Stayed at the Ritz Carlton. The service was amazing. It was Monday of Labor Day Weekend and the hotel had been sold out over the weekend so they were a little behind getting the rooms clean. Everyone was apologetic and got our rooms ready asap. The rooms were spacious and comfortable. A very nice experience. The value was great as it was through the casino promotion!

Room Tip: Check the rates through Harrahs or Ceasars
  • Stayed: September 2013, traveled as a couple
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Thank Shirley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

To celebrate my wife's birthday, we reserved a room at the Ritz Carlton, downtown Cleveland for an indulgent weekend. With the Horseshoe Casino a short indoor walk away, it seemed like a good time was in store. Even though I assumed I knew what luxury and great service was all about, I was further amazed at the attentive and friendly staff that awaited us. When I checked in, I assumed, as a Marriott Gold, that we would be upgraded to a club level room. The clerk, very politely, explained that while that is true at Marriott properties, it does not apply to Ritz properties. I accepted her explanation and jokingly told her I was going to check it out online.

Once ensconced in our large, beautiful corner room, we unpacked and prepared to enjoy our escape. A knock at the door and when opened, a bellman stood there with a bottle of wine, opener, two glasses and an envelope. He stated that it was compliments of the manager. I thanked (and tipped) him and went back inside to read the note. I was surprised to find that the manager, hearing of my question about upgrades, wanted to apologize for the inconvenience. He was offering a bottle of wine and a dining credit as a token of his apologies. WOW - I never expected (or deserved....) such a generous gesture.

We had a great weekend - lost money at the casino, had a great birthday meal at Morton's and splurged on a Sunday morning breakfast from room service - compliments of the hotel.

I have stayed at every major chain in the USA from the lower end to the big bustling hotels and had typically good experiences from all - but I have never had service, elegance and class such as that experienced at the Ritz Carlton Cleveland. From the housekeepers, to the parking attendants, the doorman to the desk clerks - everyone was cordial and attentive with outstanding service. The room was large, comfortable with a nice desk area and ample closets. The TV was large, a comfortable chair with ottoman in a great spot and good coffee making supplies. A total win for my wife and I. We will certainly be back.....

Room Tip: Don't worry about views, try to get a corner room they are huge!
  • Stayed: July 2013, traveled as a couple
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1  Thank MikeLOh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

The Hotel is in Downtown, Cleveland, Ohio, and is within walking distance of most locations of interest, including the Rock and Roll Museum. The local, FREE, and clean, municipal bus service is just outside the front door. The rooms are comfortably large, with beds that help put you to sleep as soon as your head hits the pillow. The staff is very attentive, and friendly to a fault, with a nightly "turn-down" service. Fully equipped work-out room, steam room, and hot tub, but the pool was closed, and will be for sometime. Valet was very friendly, and car retrieval was quick. If needed, the local rail service terminal is under the hotel, and the Horseshoe Casino is located across the street. You will not be bored, in or out of the hotel.

  • Stayed: July 2013, traveled as a couple
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1  Thank Pagreek1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

This was our 6th stay at the Ritz since January, it's our hotel of choice when visiting the Horseshoe Casino. The staff at this hotel is one of the best I've ever come across. Everyone goes out of their way to make your stay here a great experience. Rooms are nice & comfortable. House keeping is outstanding. Location is fantastic. It's just a short 3 minute walk inside from the Ritz to the Casino. There are plenty of great eating and shopping choices nearby. Easy access to the Baseball Stadium, Arena and the Rock & Roll Hall Of Fame as well. Valet parking is free when staying at the Ritz. That's a major plus being nearby properties charge $25-$30 to valet park. If you're looking for a quiet & classy over night stay, you can't go wrong with the Ritz.

Room Tip: Club level is the best.
  • Stayed: August 2013, traveled as a couple
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Thank RanMan07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 W 3rd St, Cleveland, OH 44113-1403
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Cleveland
#7 Luxury Hotel in Cleveland
#8 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
Price Range: $364 - $636 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 206
Official Description (provided by the hotel):
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 206 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE ; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland
The Ritz-Carlton, Cleveland Ohio

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