We had our annual girls trip this past weekend at the Ritz Carlton in Cleveland. We loved the club level concierge service on the 14th floor. Shaquita is a jewel and took such good care of us. The rooms, the linens, the beautiful bathrooms and the staff is absolutely amazing.
There was a rowdy wedding party that created a disturbance on Sat night. On Sunday morning, Michelle, one of the managers, came to our breakfast table with a sincere and warm apology to us. She was a true professional and compensated us for the night's stay. It is this attention to customer service that is the benchmark of the Ritz and it is like no other hotel chain.We were blown away and we are all looking forward to coming back to the Ritz Carlton in Cleveland...where you can party like rock stars.....even if you are 50+ old bags!
- Official Description (provided by the hotel):
- The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more less
- Reservation Options:
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- Also Known As:
- The Ritz-Carlton Cleveland Hotel Cleveland
- Cleveland Ritz Carlton
- Ritz Cleveland
- Ritz-Carlton Cleveland
- The Ritz-Carlton, Cleveland Ohio