Loved everything about this hotel. Clean spacious,quiet rooms, polite prompt service, very easy check in (our room was ready early as requested!!), and very comfortable beds. The front office staff were friendly and accomodating especially Arcus (? sp) and Manny. The club lounge had great food, free drinks, the most delicious pastries and cookies, and is employed by the best staff-especially Emily, Shaq and Jasmine. The hotel is attached to the Tower City Mall- which has a Morton's Steakhouse, a movie theatre, and an easy indoor walkway to the Horseshoe casino. I think this was one of our best hotel stays.