We are currently in Cleveland for the next 2 days...for business & a funeral. We checked in...we were told the hotel was at 22% occupied. I wonder then WHY did we get a small room with a view of a lower roof? Wouldnt it be a great time to WOW a customer? Give them a room with a view of anything...except a roof? Especially when we asked about the fireworks tomorrow night as we checked in? We were told there were NO king beds in the rooms with a view. Perhaps.
HINT HINT..management...maybe you want to school the front desk on better room selection/assignment...especially when due to occupantcy...you have the ability to do so.
We moved to the lobby bar...met Maurice. Drinks came with ease..later appeared chips w/blue cheese. We planned to leave the hotel for dinner...but Maurice made it easy to stay. Offered bar menu and then Dinner menu. Excellent meal...ribeye and salmon was served. Excellent service.
Thanks Maurice...maybe management will have you show the front desk how to make the customer WANT to stay...not just be another hotel we had to stay at for a meeting and a funeral.
- Official Description (provided by the hotel):
- This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more less
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- Also Known As:
- Cleveland Renaissance
- Renaissance Cleveland Hotel Ohio