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“Historic Comfort” 5 of 5 stars
Review of Renaissance Cleveland Hotel

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Renaissance Cleveland Hotel
4.0 of 5 Hotel   |   24 Public Square, Cleveland, OH 44113   |  
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Ranked #18 of 37 Hotels in Cleveland
Cumming, Georgia, United States
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Historic Comfort”
5 of 5 stars Reviewed May 7, 2014

This hotel is in a terrific historic building, yet has all the modern conveniences for a very comfortable stay. The location is perfect - on Public Square - with easy access to dining and entertainment options. The lobby of the hotel is stunning - reminiscent of Cleveland's golden era. The staff was extremely helpful and pleasant.

Room Tip: Rooms overlooking the streets can be noisy but have a better view.
See more room tips
  • Stayed May 2014, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Paula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review, May 9, 2014
Hello Paula and thank you not only for visiting, but for also taking the time to write your glowing five star review. Our nearly 100 year old property does indeed exude a feeling of grandeur and elegance from a time gone by. We're happy to hear that we've done a stellar job at preserving that nostalgia for guests such as yourself. Once again, we thank you for staying with us and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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872 reviews from our community

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Litchfield, New Hampshire
Level Contributor
6 reviews
4 of 5 stars Reviewed May 5, 2014

I just spent 5 days at the Renaissance Cleveland Hotel and was very happy with my stay. Everyone was so friendly and the rooms were very clean. Walk through the hotel to the casino, mall and walking distance to many local eatery. Check out Jakes if you want a great sandwhich or Gyro open 24/7!!!

Room Tip: rooms by pool a little noisy but, good!
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  • Stayed May 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Deb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Guest Relations Manager at Renaissance Cleveland Hotel, responded to this review, May 9, 2014
Hello Deb! Thank you for visiting and for writing your review. We're happy to hear your entire trip was a success and we definitely hope you'll stay with us again in the future. Thank you once again. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, MD
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed May 1, 2014

We have been here for a grand total of 1 1/2 hours, and have already experienced the following: (1) front desk cannot locate my rewards # to credit my account; (2) we are STILL waiting for the bell hop to deliver out luggage, which we were told would be here in 20-25 minutes. When I called the bell hop desk, the "navigator" promised to check into it and call me back. He never did; ( 3) the room phone does not connect to the front desk, so I have to go down in person to communicate with them. The room is tiny and awkwardly shaped, grossly overpriced for what it is. It had better improve from here...

  • Stayed May 2014
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank ElvisLoveChild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, May 4, 2014
Hello and thank you very much for taking the time to post your review. That certainly sounds like a rough start to your stay with us and for that we apologize. While we understand guests using their communication outlet of choice, we do wish that you had reached out to our team via one of our social channels versus a review site as that would have given us the ability to offer more immediate assistance and hopefully remedy the situation on the scene. At any event, we certainly hope that your stay with us improved and should you still wish to speak with out hotel manager, we encourage you to email him at rencleveland@renaissancehotels.com. Once again, on behalf of our entire team, we are sincerely sorry for any possible issues you encountered while visiting and we hope to see you again on your next visit to Cleveland.
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Toronto
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed April 23, 2014

We had a terrific stay at the Renaissance Cleveland over Easter weekend. It's a great location as you can walk to everything- restaurants, ball park, Rock and Roll Hall of Fame etc. The room was spacious and very updated and clean. Our view was of the square out front, and it was great. We enjoyed the lobby bar, and the architecture was great. The front desk was good with instructions of how to get places and overall very helpful. Loved it!

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Keen_Traveller071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, April 29, 2014
Hello and thank you for visiting over Easter weekend. We are very happy that your stay was enjoyable and that our navigators were able to give you excellent advice about downtown Cleveland. We thank you once again for staying with us in our beautiful historic hotel and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethel Park, Pennsylvania, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 21, 2014

We just came back from a two night stay at the Renaissance in Cleveland, Ohio. Beautiful hotel. The lobby is gorgeous and the restaurant is really attractive. I booked a king room, high floor facing the outside, and early arrival. We arrived around 12:00 and our room was ready. Beautiful room overlooking public square on the 12th floor. We got everything that we asked for, including extra towels. Beautiful marble bathroom and the room was so clean. The bed was very comfortable too. Everyone there was really nice and helpful. We never did not get a chance to eat dinner at the restaurant there but the morning we left we did have the breakfast buffet. The food was very good and it was a nice buffet, which included your juices and coffee. However, with tip, the cost for 2 buffets and tip was close to $50. Just thought that was a little expensive for 2 breakfasts. I will definitely stay here again and highly recommend this hotel. I checked out other hotels while there and they aren't as attractive as this one. Very classy and a great location. We walked to the ball field and to Rock and Roll Hall of Fame. We parked directly across the street. It was $12 per night.

Room Tip: Request a high floor with a view of the outside and not the atrium.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Renee K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, April 22, 2014
Hello Renee and thank you so much for all of your wonderful words about our beautiful hotel! We love hearing such positive feedback from visitors like yourself. We appreciate the five stars and hope to see you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
5 of 5 stars Reviewed April 15, 2014

Room:
We were assigned a room with a direct view of the square. The room was clean and large. Marriott has done a fantastic job maintaining this historic building. I was on floor 12, which is close to the top. I would recommend higher floors in this hotel as there can be a lot of noise off the square.

Value:
Rate was ~130, which is fair considering that it included a full breakfast buffet in the restaurant. Internet is not included, but I've got my mifi. The rate was the same at the Marriott Downtown, but the rooms there are smaller.

Location:
Great location. Within walking distance to E 4th, with tons of restaurants.

Service:
Courteous employees. Only complaint would be long wait times at the front desk with only a single agent.

Overall:
Very nice place to stay in Cleveland without breaking the bank.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank FirstClassTravelBug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, April 17, 2014
Hello FirstClassTraveler and thank you for visiting our beautiful historic property and also for taking the time to write! We appreciate your thorough review and wanted to personally apologize for the lines you experienced at our front desk area. We have passed your comments to our general manager for her review and can only say that we will definitely work harder in that area. We thank you once again and hope to see you again soon on your next visit to Cleveland!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo, Ohio
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 5, 2014 via mobile

Have stayed at this hotel about 6 times now. Stayed this time for a concert at Quicken Loans arena. Check in was a breeze with our room on the 10th floor. The bed was one of the most comfortable beds we have ever slept in. Hotel is in older building with a lot of nice, older architecture to enjoy. It is connected to restaurants, an underground mall, the Horseshoe Casino, the city's transit system, and the arena we attended the concert at. All of those just mentioned, one can walk to without going outside. There's also a nice pool and workout room on the 5th floor. I highly recommend this hotel if your looking for a place stay near the Arena and/or Warehouse Districts of Cleveland.

Stayed April 2014
Helpful?
2 Thank boyzx3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, April 8, 2014
Boyzx3, thank you for staying at our beautiful historic property and for taking the time to post your review. We appreciate the four stars and are happy to hear that you enjoyed not only your visit with us, but your time in Cleveland in general. We thank you again and hope to see you on your next visit. Safe travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Cleveland Hotel

Address: 24 Public Square, Cleveland, OH 44113
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Cleveland
#16 Business Hotel in Cleveland
Price Range (Based on Average Rates):
Hotel Class:4 star — Renaissance Cleveland Hotel 4*
Number of rooms: 491
Official Description (provided by the hotel):
This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more   less 
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Also Known As:
Cleveland Renaissance
Renaissance Cleveland Hotel Ohio

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