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“Classy but pricey”

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Renaissance Cleveland Hotel
Ranked #19 of 38 Hotels in Cleveland
Certificate of Excellence
mentor
Level Contributor
241 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
“Classy but pricey”
Reviewed March 18, 2014

If you are in town to go gamble away your money then this is your place. Its very close to everything. Its a very nice building and very nice inside. Just alittle on the expensive side. The staff are friendly and helpful.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gingerriss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, March 19, 2014
Hello gingerriss and thank you not only for staying, but for taking the time to write and for the four star review. We hope to see you again on your next trip to downtown Cleveland.
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1,112 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (243)
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English first
Chicago, Illinois
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 11, 2014

I stay here a lot for business. Overall, there is nothing terrible about the hotel, but there are just some things that I think could be improved upon, given it's a Renaissance property. First, most of the rooms are small. If you get upgraded to a suite, then it's fine. Otherwise, really small room. Not a big deal when traveling for work, but I almost feel claustrophobic in some of them. The sheets could be of higher quality. They feel almost crunchy - either a lot of starch, or a poly/cotton blend. No lotion in the bathrooms. Again - maybe not a big deal to some, but this is a Renaissance. Elevators are slow, hallways seem dark. And one time, I had a room overlooking Public Square, and some guy decided it was a good idea to play his saxophone in the square at 3am. Hotel didn't want to send security when I called (it's a public square), but did offer to move me. At 3am….offered no apology or discount for having half of my night ruined when I checked out.

Not a lot of restaurants within walking distance, really, especially after dark. Connected to the casino, which is convenient, if that's your thing.

If my boss didn't insist on staying here when we're in Cleveland, I'd go back down the street to the Hyatt.

Room Tip: To ensure a quiet sleep, ask for a room overlooking the atrium.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tracy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, March 12, 2014
Hello Tracy and thank you for taking the time to write your review. We're terribly sorry to hear about your disappointments while visiting. Please note that each of our 491 guest rooms are completely unique in both size and layout, due to the historic nature of our nearly 100 year old property. Regarding your comments on the lotion, noise issues, etc. - please know that we have passed all to our general manager for her review. Should you wish to contact her directly about your experience, please feel free to email her at rencleveland@renaissancehotels.com. Once again on behalf of our entire team, we apologize once again. Thank you.
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Alexandria, VA
Level Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 4, 2014

When I first arrived at this Renaissance, I was prepared to be disappointed. The building is very old, and when you first step into the hotel, it really looks dated. The rooms aren't up to what I would consider "normal" Renaissance standards, BUT, I was surprised.

The location can't be beat - just a block or so from the downtown area and some great restaurants. Try Lola!

Although the room is a little dated, the bed was very comfortable, the bathroom was great and it was very quiet. The only thing I didn't like was that there was no temperature control on the heat - you could just turn it up or turn it down.

The concierge level folks were wonderful, always greeting me with a smile, striking up conversation and remembering me. I really appreciate this since I'm on the road quite a bit. The staff at the hotel was very warm, and willing to go out of their way to make sure I was accommodated.

The hotel restaurant is, again, dated looking, however, was always busy and delicious! Try the homemade chips - outstanding!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank tinkin3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, March 5, 2014
Hello tinkin3 and thank you for taking the time to write such a thorough review. We certainly appreciate your feedback and have passed everything on to our general manager. We hope that you'll stay with us again on your next visit to Downtown Cleveland. Safe travels!
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Pittsburgh, Pennsylvania
Level Contributor
122 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed March 2, 2014

I stayed here one night...actually wish it were more! The building is an older building downtown, which actually concerned me a bit, but once inside I was relieved. The lobby area is older looking, but classic, lots of marble, a fountain.

The room I had was very sizable, nice working space, big king bed, very comfortable overall. Towels were soft and abundant. The bathroom was older in style you could tell...but updated to be clean and convenient. Decorations in the room were modest, but again it really was a great stay.

There are a lot of walkable places around, including the casino next door.

One annoyance...parking. Couldn't valet, nobody there, garage is a bit confusing on getting from parking spot to hotel. A bit of a pain.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, March 4, 2014
dumpty27, thany you very much for the thorough review of our historic property. We are sincerely sorry for any situation with our valet and please know that we have passed this information to our general manager. Should you wish to provide any further details, we would welcome that feedback. You may email our gm directly at rencleveland@renaissancehotels.com. Once again, we thank you for staying and we hope to see you again very soon here at the beautiful Renaissance Cleveland!
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Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 23, 2014 via mobile

Great hotel beautiful lobby, check in was quick. Our room was very nice newly updated and big, large walk in closet, nice white marble bathroom (1118). We had a great view of the city, I loved that the window oped a few inches for fresh air. Short walk indoors to the casino. Also did the electronic concierge service and all request were fulfilled. Over all great hotel!

Only downfall... On the walk to the mall/casino there were a lot of homeless people begging. :/. We had said to a man "sorry we don't have cash" and he actually spit on the floor behind us. (Disgusting I was so mad!). I didn't feel safe walking around in the indoor mall/movie area.

Stayed February 2014
Helpful?
4 Thank Apes78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, February 25, 2014
Hello Apes and thank you for visiting and for writing your review. We are thrilled to hear that you enjoyed our beautiful historic hotel and we definitely appreciate the four star review. We also sincerely apologize for your situation on the walk to the mall. Obviously we want our guests to feel safe and secure while visiting and we apologize that you were not comfortable. We have passed your comments along to our general manager who will be forwarding your concerns to other related parties as well. We definitely appreciate the feedback. Thank you once again and we hope to see you soon!
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Rochester, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 22, 2014

Just got back from a family trip to Cleveland. We stayed at the Renaissance Cleveland Hotel. From the moment we arrived we were treated like gold. The staff was very friendly and exceeded our expectations. The hotel was beautiful. We needed to take a relaxing break from a long winter, and thanks to our stay at the Renaissance we had a great time. Thanks!

  • Stayed February 2014, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Travelfam165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, February 23, 2014
Hello Travelfam and thank you very, very much for visiting! We are thrilled to have earned your five star review! All of your compliments are much appreciated and we hope to see you again on your next visit from NY. Safe travels!
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Niagara-on-the-Lake, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 19, 2014

Beautiful old charming Hotel close to everything downtown easy walk to Horseshoe Casino, front staff was great and attentive. You got to try the indoor pool that looks outdoor.....heading back in March.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anj&Sof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, February 20, 2014
Greetings and thank you for taking the time to write your review. We're thrilled you were happy with your stay and we too, look forward to your return next month! See you then.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Cleveland Hotel

Property: Renaissance Cleveland Hotel
Address: 24 Public Sq, Cleveland, OH 44113-2213
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Cleveland
#16 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Cleveland Hotel 4*
Number of rooms: 491
Official Description (provided by the hotel):
This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more   less 
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Also Known As:
Cleveland Renaissance
Renaissance Cleveland Hotel Ohio

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