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“Beautiful hotel!” 4 of 5 stars
Review of Renaissance Cleveland Hotel

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Renaissance Cleveland Hotel
Ranked #16 of 38 Hotels in Cleveland
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Beautiful hotel!”
4 of 5 stars Reviewed February 23, 2014 via mobile

Great hotel beautiful lobby, check in was quick. Our room was very nice newly updated and big, large walk in closet, nice white marble bathroom (1118). We had a great view of the city, I loved that the window oped a few inches for fresh air. Short walk indoors to the casino. Also did the electronic concierge service and all request were fulfilled. Over all great hotel!

Only downfall... On the walk to the mall/casino there were a lot of homeless people begging. :/. We had said to a man "sorry we don't have cash" and he actually spit on the floor behind us. (Disgusting I was so mad!). I didn't feel safe walking around in the indoor mall/movie area.

Stayed February 2014
Helpful?
4 Thank Apes78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, February 25, 2014
Hello Apes and thank you for visiting and for writing your review. We are thrilled to hear that you enjoyed our beautiful historic hotel and we definitely appreciate the four star review. We also sincerely apologize for your situation on the walk to the mall. Obviously we want our guests to feel safe and secure while visiting and we apologize that you were not comfortable. We have passed your comments along to our general manager who will be forwarding your concerns to other related parties as well. We definitely appreciate the feedback. Thank you once again and we hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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976 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
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  • French first
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  • Any
English first
Rochester, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 22, 2014

Just got back from a family trip to Cleveland. We stayed at the Renaissance Cleveland Hotel. From the moment we arrived we were treated like gold. The staff was very friendly and exceeded our expectations. The hotel was beautiful. We needed to take a relaxing break from a long winter, and thanks to our stay at the Renaissance we had a great time. Thanks!

  • Stayed February 2014, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Travelfam165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, February 23, 2014
Hello Travelfam and thank you very, very much for visiting! We are thrilled to have earned your five star review! All of your compliments are much appreciated and we hope to see you again on your next visit from NY. Safe travels!
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Niagara-on-the-Lake, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed February 19, 2014

Beautiful old charming Hotel close to everything downtown easy walk to Horseshoe Casino, front staff was great and attentive. You got to try the indoor pool that looks outdoor.....heading back in March.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Anj&Sof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, February 20, 2014
Greetings and thank you for taking the time to write your review. We're thrilled you were happy with your stay and we too, look forward to your return next month! See you then.
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Louisville, Kentucky
Level Contributor
118 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed February 18, 2014

I had the opportunity to stay at the Renaissance Cleveland Hotel last week. My GPS guided me to the front door, which is a plus considering the hotel is downtown. As others have mentioned parking is a pain, but once you are inside everything else is worth while. I had the valet guy park my car, which was $30.00, but since it was snowing, cold with wind blowing the price was reasonable. The front desk staff was very friendly and provided me with information on where to eat. The front door has stairs which could make it difficult for people with luggage.

I am a Platinum Premier Member with Marriott and was upgraded to a suite on the 10th floor. The club lounge was on the 12th floor. The suite was various nice and spacious with a Jacuzzi, and double shower. My profile which calls for extra towels and feather pillows was not followed, but it was late and I was tired so I decided my bother housekeeping. I noticed the room appeared in need of renovation. The carpet was pretty worn and stained, the doors on the cabinets had been pulled loose and was in need of painting.

I was very impressed with the club lounge; it was very large with separate rooms for guest to enjoy a drink and conversation. I arrived too late for the appetizers, but the leftovers looked delicious. I did enjoy some excellent dessert and the gentleman managing the club for the evening was very nice. I understand the evening and breakfast has both hot and clod items available.

When leaving in the morning I called down for my car and it still took the valet people about 20 minutes to bring my car around. The confessed that because of limited space even when someone calls down to have their car brought around, they do not get the cars until someone shows up with a ticket. While this hotel needs some improvement, I think it is worthy of the Marriott Flag.

Room Tip: Ask for a high floor
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank FLJ021251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, February 20, 2014
Hello FJ and thank you for the thorough review! We appreciate all feedback from our guests as this allows us to continually improve! Regarding our entrance off of Superior, please note that guest elevators are located directly behind the grand staircase. We also wanted to sincerely apologize for overlooking your request for towels and pillows and wish you would have indeed brought this oversight to our attention so that we could make the situation right for you. Thank you again for staying and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesapeake, Ohio, United States
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed February 16, 2014

The hotel is very nice. Great location. Room was very spacious. Bed was comfortable. Beautiful lobby with live music playing while we were there. Very helpful staff. We will definitely stay again when we are in the area. The only negative thing about our room was that we could hear a lot of traffic noise from our room.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Melody F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, February 20, 2014
Hello Melody and thank you for the wonderful five star review! We appreciate you staying with us and look forward to your next visit to beautiful downtown Cleveland. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Akron, Ohio
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed February 16, 2014

Love staying here. Can walk right into the casino. Rooms are clean and updated. Parking is awful. Even if you are attempting to valet...they run out of room and you have to find somewhere else to park. We stay here a lot and about half the time we are struggling to find somewhere to park.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank mcraig528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, February 20, 2014
Hello and thank you very much for being a loyal guest. We appreciate your return visits. We wanted to let you know that self parking is available inside with hotel with access from Superior, near the valet area. We hope this information is helpful and look forward to your next visit. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guelph, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 31, 2014 via mobile

We visit Cleveland often and we've stayed at many different hotels. I've stopped going anywhere else...the Renaissance is clearly the best choice. Great old hotel, great staff, remodelled rooms....nothing but a great experience here every time.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Dave F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this review, February 8, 2014
Hello Dave and thank you so much for writing. We're excited to hear that we've stolen your heart as your hotel of choice here in Cleveland. Thank you for staying, for the wonderful compliments, and for being such a loyal guest. We very much look forward to seeing you again soon. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Cleveland Hotel

Property: Renaissance Cleveland Hotel
Address: 24 Public Square, Cleveland, OH 44113
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Cleveland
#16 Business Hotel in Cleveland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Cleveland Hotel 4*
Number of rooms: 491
Official Description (provided by the hotel):
This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more   less 
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Also Known As:
Cleveland Renaissance
Renaissance Cleveland Hotel Ohio

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