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“Charming Renaissance Cleveland Hotel”

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Renaissance Cleveland Hotel
Ranked #20 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed February 19, 2014

Beautiful old charming Hotel close to everything downtown easy walk to Horseshoe Casino, front staff was great and attentive. You got to try the indoor pool that looks outdoor.....heading back in March.

  • Stayed: December 2013, traveled as a couple
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1  Thank Anj&Sof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this reviewResponded February 20, 2014

Greetings and thank you for taking the time to write your review. We're thrilled you were happy with your stay and we too, look forward to your return next month! See you then.

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627 - 633 of 1,170 reviews

Reviewed February 18, 2014

I had the opportunity to stay at the Renaissance Cleveland Hotel last week. My GPS guided me to the front door, which is a plus considering the hotel is downtown. As others have mentioned parking is a pain, but once you are inside everything else is worth while. I had the valet guy park my car, which was $30.00, but since it was snowing, cold with wind blowing the price was reasonable. The front desk staff was very friendly and provided me with information on where to eat. The front door has stairs which could make it difficult for people with luggage.

I am a Platinum Premier Member with Marriott and was upgraded to a suite on the 10th floor. The club lounge was on the 12th floor. The suite was various nice and spacious with a Jacuzzi, and double shower. My profile which calls for extra towels and feather pillows was not followed, but it was late and I was tired so I decided my bother housekeeping. I noticed the room appeared in need of renovation. The carpet was pretty worn and stained, the doors on the cabinets had been pulled loose and was in need of painting.

I was very impressed with the club lounge; it was very large with separate rooms for guest to enjoy a drink and conversation. I arrived too late for the appetizers, but the leftovers looked delicious. I did enjoy some excellent dessert and the gentleman managing the club for the evening was very nice. I understand the evening and breakfast has both hot and clod items available.

When leaving in the morning I called down for my car and it still took the valet people about 20 minutes to bring my car around. The confessed that because of limited space even when someone calls down to have their car brought around, they do not get the cars until someone shows up with a ticket. While this hotel needs some improvement, I think it is worthy of the Marriott Flag.

Room Tip: Ask for a high floor
  • Stayed: February 2014, traveled on business
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Thank FLJ021251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this reviewResponded February 20, 2014

Hello FJ and thank you for the thorough review! We appreciate all feedback from our guests as this allows us to continually improve! Regarding our entrance off of Superior, please note that guest elevators are located directly behind the grand staircase. We also wanted to sincerely apologize for overlooking your request for towels and pillows and wish you would have indeed brought this oversight to our attention so that we could make the situation right for you. Thank you again for staying and we hope to see you again soon.

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Reviewed February 16, 2014

The hotel is very nice. Great location. Room was very spacious. Bed was comfortable. Beautiful lobby with live music playing while we were there. Very helpful staff. We will definitely stay again when we are in the area. The only negative thing about our room was that we could hear a lot of traffic noise from our room.

  • Stayed: February 2014, traveled with family
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3  Thank Melody F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this reviewResponded February 20, 2014

Hello Melody and thank you for the wonderful five star review! We appreciate you staying with us and look forward to your next visit to beautiful downtown Cleveland. Thanks again.

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Reviewed February 16, 2014

Love staying here. Can walk right into the casino. Rooms are clean and updated. Parking is awful. Even if you are attempting to valet...they run out of room and you have to find somewhere else to park. We stay here a lot and about half the time we are struggling to find somewhere to park.

  • Stayed: February 2014, traveled as a couple
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3  Thank mcraig528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this reviewResponded February 20, 2014

Hello and thank you very much for being a loyal guest. We appreciate your return visits. We wanted to let you know that self parking is available inside with hotel with access from Superior, near the valet area. We hope this information is helpful and look forward to your next visit. Safe travels!

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Reviewed January 31, 2014

We visit Cleveland often and we've stayed at many different hotels. I've stopped going anywhere else...the Renaissance is clearly the best choice. Great old hotel, great staff, remodelled rooms....nothing but a great experience here every time.

Stayed: January 2014, traveled as a couple
1  Thank Dave F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this reviewResponded February 8, 2014

Hello Dave and thank you so much for writing. We're excited to hear that we've stolen your heart as your hotel of choice here in Cleveland. Thank you for staying, for the wonderful compliments, and for being such a loyal guest. We very much look forward to seeing you again soon. Safe travels.

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Reviewed January 29, 2014

Our stay at Renaissance was wonderful! The deluxe suite was more than we could have imagined and the views of Public Square were great also. We spent two nights here because our don was getting married at the hotel. The service was great, the food was fabulous and the hotel was decorated beautifully for the holidays! I would highly recommend this hotel to anyone.

  • Stayed: December 2013
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1  Thank Bayshore4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this reviewResponded February 8, 2014

Bayshore, thank you! We greatly appreciate you staying with us in December and are thrilled to hear about your wonderful experience. We hope the wedding was beautiful and that you will return and stay with us again in the future. Congratulations to the newlyweds!

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Reviewed January 19, 2014

Hotel was clean and staff were friendly. We traveled from New Jersey with 10 people in a 15 seater van packed with luggages. We didn't have to lift a finger to get any of our "Heavy" luggages out....and service with a smile. Right at the start I was impressed. Within walking distance of several culturally diverse restaurant. If you feel like a stroll, you can even walk to the Rock and Roll of fame. What's even better, it's connected to the Horseshoe Casino.

  • Stayed: July 2013, traveled on business
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Thank bellev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ami W, Public Relations Manager at Renaissance Cleveland Hotel, responded to this reviewResponded January 21, 2014

Hello BelleV and thank you so much for visiting Cleveland and for choosing our historic downtown hotel! We appreciate the kind words regarding your stay and we hope to see you again on your next visit in from the Garden State! Travel safely.

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Additional Information about Renaissance Cleveland Hotel

Address: 24 Public Sq, Cleveland, OH 44113-2213
Phone Number:
Location: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Cleveland
#16 Business Hotel in Cleveland
Price Range: $176 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Cleveland Hotel 4*
Number of rooms: 491
Official Description (provided by the hotel):
This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more   less 
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Also Known As:
Cleveland Renaissance
Renaissance Cleveland Hotel Ohio

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