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All reviewschocolate barrock and roll hallhistoric buildingwithin walking distanceunique hotelhouse of blueswedding receptionvalet parkingeuclid avenuesports venuesheart of downtownrestaurants and barslocation is greathigh ceilingsprogressive fieldplayhouse squarevalet service
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Reviewed July 4, 2014

Just came back from Cleveland for a trip to the Rock n Roll Hall of Fame. Downtown Cleveland is dead on the weekends and so I wasn't surprised when we got a good rate on Hotwire. We called to confirm the reservation the morning of our stay and requested two double beds instead of a king. This is not an unusual request and was shocked that they "needed" to charge us an additional fee for an "upgrade". I have never encountered this before. When we got to the hotel they again insisted on an additional fee for two beds. Apparently they were out of standard rooms with double beds. Our so called upgraded room with two beds was old and run down. The paint was peeling around the windows and the carpet was dirty. When we checked out we again mentioned our displeasure with our experience. They same woman who had checked us in was working and she asked if we had requested a room change if we weren't pleased with our room. I guess I thought if I requested a clean room in good shape that would have been another upgrade with an additional charge! On a positive side, the bed was comfortable.

Room Tip: Choose another hotel
  • Stayed: June 2014, traveled with friends
    • Value
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Thank wexlou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this reviewResponded July 9, 2014

Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re happy to hear that you enjoyed our comfortable Hyatt Grand Beds®, but disappointed that the rest of your experience did not meet expectations. We value the feedback of our guests, and take all comments into consideration as we continually strive to improve our guest experience. We hope you will join us again so that we have a chance to make your next stay more satisfying.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

Just came back from a family weekend trip. Pros: Hotel location is great for downtown, we walked to the Rock n'Roll Museum, many restaurants (although everything is dead on Sundays), building is historic and beautiful, staff was helpful and competent. Cons: Area is great for Fri., Sat., but on Sundays the streets have an echo, they're so empty, so if you want nightlife, that's not the place for you. Restaurants close by on 4th are good, some better than others, so research and make reservations! As far the the hotel goes, it's tired and worn, carpets are dirty, furniture has seen better days (like 30 years ago...). Our room was like walking into a roadside motel room, the furniture was scarce, the carpets were filthy, to the point the soles of your feet turned grey in 1 walk across the room. My kids also found confetti from some party previous people must have had in the room, in the shape of something you do not want to describe or explain to your children. The towels in the bathroom were old and rough and the toiletries few. We are serious travellers and have stayed in 5 stars hotels and humble Inns, but cleanliness is a must and this Hyatt should either fix this property and clean it properly, or sell it. When you book a Hyatt, you do not expect to get what we got.

Room Tip: If you don't mind dirty and old, but care about location, this is the place for you.
  • Stayed: June 2014, traveled with family
    • Value
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1  Thank Vanessa-Turista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this reviewResponded July 9, 2014

Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re happy to hear that you enjoyed the historical beauty of our building, our convenient location and our helpful staff, but disappointed that your guestroom experience did not meet expectations. Cleanliness is a top priority at our property, and we regret that your room was not up to our usual standards. Also, we agree that some of our furniture and decor could use an update, and have recently begun offering renovated rooms with all-new modern furnishings. We expect to have all guestrooms fully updated by 2015. We greatly appreciate your feedback, and hope you will join us in the future to experience our upgraded guestrooms.

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Reviewed June 29, 2014 via mobile

This hotel is terrible!
Don't be a full thinking that because is a Hyatt is good...
You have 2 options: remodeled and noisy room or old room disgusting carpet.... A water cost US$ 4,00 and there's nothing around hotel to buy more.
Room service sucks too. I ask for a water and the person told me she was busy and would take about 1hr to get me boiling water... There's no mini frigde. The carpet looks so dirty and old, my socks got stained!! Don't stay on this hotel!

Stayed: June 2014
3  Thank NineCV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this reviewResponded July 9, 2014

Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We are disappointed to hear that your guestroom experience did not meet our normal Hyatt standards of service. We are in the process of updating all of our guestrooms (which includes new carpet), and hope you will join us again to experience our upgraded accommodations. We value the feedback of our guests, and appreciate you sharing your comments with us so that we may strive to continually improve our guest experience. We hope to have the chance to make your next stay more satisfying.

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Reviewed June 29, 2014

Old hotel, dirty carpet, very old bath tub, bad service.
Only the prices of breakfast, water are of a 5 stars hotel, doesn't make any sense.
Region is good, lots of restaurants, close to the rock museum, but even a 2 stars hotel must be cleaner and worth the money compared to this one.
Parties every night on the annex building, so if you get the newer rooms, still is an exchange for more noise.
Parking is 24 dollar per night, not much to choose.
Water costs 4 dollars and the refrigerator has to be requested.
Our room was cleaned poorly even in the second night, some garbage was left behind.
There's a Starbucks on the first floor, one person serving, so if the hotel is full it may be impossible to order anything!

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Stayed: June 2014, traveled with family
2  Thank Juliano V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HRCleveland, Manager at Hyatt Regency Cleveland at The Arcade, responded to this reviewResponded July 9, 2014

Thank you for taking the time to share feedback about your stay at Hyatt Regency Cleveland at The Arcade. We’re happy to hear that you enjoyed our amazing location, but disappointed that the rest of your stay was unsatisfactory. We value the feedback of our guests, and take all comments into consideration as we continually strive to improve our guest experience. We hope you will join us again so that we have a chance to make your next stay more satisfying.

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Reviewed June 24, 2014

Overall, this is a nice hotel. Clean, attractive, and very centrally located. The setting for the hotel-- the historic arcade -- is stunning. Given that setting though, one can't help but think that Hyatt could easily be doing a lot more with this property.

  • Stayed: August 2013, traveled as a couple
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1  Thank GG1072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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