There was an issue, and quite frankly I felt like I was brushed as another casualty. Check in was No problem, when I got the bill the next morning it was totally unexpected and I felt the bait and switch, If someone was going to change the terms they could have called but no call came and after I confronted the front desk about it THEY SWORE TO ME THAT THE GENERAL MANAGER MADE THE RESERVATION AND THAT was that! After telling the front desk that someone is lying here as NO one made a reservation for a SUNDAY arrival but me! So I emailed the GM which is Tim, and all he said on his response is THAT WE ALWAYS HAVE ACCOMMODATED YOU! Doesn't matter when the front desk LIES to me, well I have a BIG problem with that! Will I go back to this property? Probably not, Have I voiced my Concern with Cleveland Clinic and IBM, sure did, I did have conversation with Hyatt Gold Passport and they made an adjustment in my account, but I have not heard anything from the property and not so much SORRY for not telling the truth! I am sorry but the front office Manager stated that Tim the GM made the reservation for the SUNDAY arrival and THAT NEVER HAPPENED!
- Official Description (provided by the hotel):
- Situated in the heart of downtown in an elegant National Historic Landmark Building, the Hyatt Regency Cleveland at The Arcade. A total of 293 guest rooms including 4 suites. 14,000 square feet of divisible meeting space including 4 executive boardrooms, 5 banquet rooms, and 4800 square feet of prefunction space. 1890, a contemporary restaruant and lounge, seats 210 open for breakfast, lunch and dinner. Fully equipped Fitness Center. The Hyatt Regency Cleveland is within walking distance of the Cleveland Convention Center, Progressive Field, Browns Stadium, Quicken Loans Arena, Rock and Roll Hall of Fame, East 4th Street entertainment district, Cleveland Clinic, The Warehouse District and Theater District. ... more less
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- Also Known As:
- Hyatt Regency Cleveland At The Arcade Hotel Cleveland
- Hyatt Cleveland
- Hyatt Regency Cleveland At The Arcade Ohio