We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Keyatta Williams ” 5 of 5 bubbles
Review of Four Points by Sheraton Cleveland Airport

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Four Points by Sheraton Cleveland Airport
Ranked #30 of 38 Hotels in Cleveland
1 review
“Keyatta Williams ”
5 of 5 bubbles Reviewed May 27, 2014 via mobile

I would like to commend Mrs. Williams on her understanding and willingness to help us in a frustrating situation. She wAs so kind, showed outstanding care and concern and made me feel like I mattered above all. I am so grateful for her professionalism in a sticky situation. By far the best employee I have had the opportunity to come into contact with. I would give her a personal five star rating on her devotion... Sincerely Damon Richie room# 530

Stayed May 2014
Helpful?
Thank Damon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen K, Front Office Manager at Four Points by Sheraton Cleveland Airport, responded to this review, June 9, 2014
Thank you so much! I will make sure Keyatta knows about the the wonderful job she is doing!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

218 reviews from our community

Traveler rating
    37
    61
    53
    41
    26
See reviews for
45
43
22
67
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Toledo
Level Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed May 21, 2014

I stayed here for a conference located at Metro Health, minutes away. The hotel is located in a commercial area with just a few fast food restaurants, Arbys, Rallys, Taco Bell down the street. The room was standard but very clean and pillows comfy - no back issues, which I normally have sleeping on hotel room mattresses. I stayed 2 days. The restaurant, Nana's, was unbelieveable - customer service excellent, food excellent, presentation, excellent. The buffet reasonably priced, and the hotel gives promotional discounts for the breakfast buffet, of which, omelettes are cooked to order. There is a fitness room and large indoor pool. The hotel is within minutes of the Great Northern Mall and other restaurants. I booked the room under a conference rate of $75, so for the price and the restaurant, I was pleased. The staff at the hotel and the restaurant were very accommodating. The only reason I gave it 4 stars, is because the hotel itself needs to be updated, but again for the price, it was worth the stay.

  • Stayed May 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank maadta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen K, Front Office Manager at Four Points by Sheraton Cleveland Airport, responded to this review, June 9, 2014
Thank you so much for such a great review!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed May 16, 2014

Recently stayed and being a loyal IHG member was disappointed. I am routinely upgraded to an executive room but was not in this case, even after asking if it was possible. Being a federal employee, they did not offer or honor the government rate. I was told that they were all out of rooms at that rate. Friendly enough staff, but the room was not that clean, comfortable bed though. There is no breakfast offered other than in their restaurant, which is not bad. However, I more than likely will not stay there again.

If you just need a place to sleep and then be on your way the next morning, maybe.

  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank StevieGee82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen K, Front Office Manager at Four Points by Sheraton Cleveland Airport, responded to this review, May 18, 2014
Dear StevieGee82,
Thank you for your recent comments. We only have standard rooms at our locations so we are not able to upgrade any IHG members. I will talk with our housekeeping department about the condition of your room. I do apologize that the government rate was not available during your stay. I am glad to hear that the staff was friendly. Since we are a full service hotel we are not permitted to offer any breakfast other than what our restaurant serves. I hope that the next time you are in Cleveland that you try us again and we can truly provide you with a great stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
2 reviews
5 of 5 bubbles Reviewed April 21, 2014

I recently held a conference at the Holiday Inn Cleveland Airport. The conference room pricing was very competitive and the sales staff was easy to work with. The conference went smoothly, and the hotel support staff were very accomodating with any requests.

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kevin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen K, Front Office Manager at Four Points by Sheraton Cleveland Airport, responded to this review, April 24, 2014
Thank you so much for your comments. I am so glad your conference was a success! We look forward to having you as our guest again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rainbow City, AL
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed April 16, 2014

What set this HI apart from many others was staff. From the phone call for airport pickup to check out the staff here was really great. Restaurant food was much better than average HI experiences.
Hotel was clean and comfortable

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank seesalrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen K, Front Office Manager at Four Points by Sheraton Cleveland Airport, responded to this review, April 17, 2014
Dear Seesalrun,
Thank you for your recent comments. I am so happy that the staff was exceptional and the food was good! We strive hard for excellence so its great to hear we are on the right track! The staff greatly appreciated your comments also! We look forward to having you as a guest again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed April 15, 2014

Being a rad warrior and multiple hotel chain platinum and diamond member, I thin k I can say that this hotel can not possibly score more than average, despite the signs in the hotel that say if we don't score a 10 contact the staff. Housekeeping does not replenish towels on a daily basis and your bedding is not replenished during your entire stay. I don't think the hotel knows that there are kings size pillow that go with a king bed. The pillows are like cheap flea market pillows. Your are most certainly not paying for a budget hotel, but most certainly staying in budget level accommodation. The hotel needs a revamp, not just the property, but the staff too (although friendly, they need some training in hsopilality). If you are a business traveler, and you need internet access, then bring your own hotspot. The internet is not just bad, it is non-existent. I can guarantee that the hotel will comment on my review as they do on all the others, but this is merely lip service. I chose this hotel for it's location, despite the previous bad reviews and in the hope that the hotel was really making an effort to improve. I would not hold my breath.

  • Stayed April 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank c599229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen K, Front Office Manager at Four Points by Sheraton Cleveland Airport, responded to this review, April 17, 2014
Dear C599299,
I have read your comments about our hotel, I agree that some of your comments are valid. We are truly working on making this a great hotel. We have recently changed management companies and are detailing out renovations. We actually have a technician out today to fix our internet issues. I am sorry that the staff was not up to par. All your comments are helpful to us to see what we need to do to better serve our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, Maryland
Level Contributor
140 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed March 13, 2014 via mobile

This is a nice budge hotel. The staff was very nice. The restaurant had ok food but the staff very friendly. My only issue was they have a smoking floor with smoking rooms. But that is ok given the cost and the fact that it didn't smell like smokers so much

Stayed March 2014, traveled on business
Helpful?
1 Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Cleveland
0.2 mi away
Cleveland Airport Marriott
Cleveland Airport Marriott
#15 of 38 in Cleveland
4.0 of 5 bubbles 663 reviews
0.2 mi away
La Quinta Inn Cleveland Airport North
2.7 mi away
Hilton Garden Inn Cleveland Airport
Show Prices
Show Prices
Show Prices
2.8 mi away
WoodSpring Suites Cleveland Airport
2.7 mi away
Sheraton Cleveland Airport Hotel
5.0 mi away
Days Inn Cleveland Airport South
Days Inn Cleveland Airport South
#8 of 11 in Middleburg Heights
3.5 of 5 bubbles 657 reviews
Show Prices
Show Prices
Show Prices

Been to Four Points by Sheraton Cleveland Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Cleveland Airport

Property: Four Points by Sheraton Cleveland Airport
Address: 4181 W 150th St, Cleveland, OH 44135-1303 (Formerly Cleveland Airport Hotel)
Location: United States > Ohio > Cleveland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 38 Hotels in Cleveland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Cleveland Airport 3*
Number of rooms: 147
Official Description (provided by the hotel):
Where You Want to Be. The Four Points by Sheraton Cleveland Airport is conveniently located off Interstate Highway 71, with quick access to I-90 and I-480. The excitement of downtown Cleveland is only 8 miles from our hotel. Our free 24-hour shuttle service makes it easy to get to and from Cleveland Hopkins International Airport (CLE), which is 3 miles away. Adjacent to the airport is the expansive International Exposition Center, which accommodates a range of events throughout the year.All under One Roof. We have everything you want and need, from a friendly staff to free wireless High Speed Internet Access throughout the hotel. Make time for exercise in our state-of-the-art fitness center, or swim in the heated indoor pool. Join us at The Hub for some of the areas best barbecue, other regional fare, and our Best Brews™. If youre in a hurry, grab a snack in The Pantry. Totaling more than 7,000 square feet, our versatile function space can host up to 300 attendees for your next business or social gathering, and a business center provides support services.Home away from Home. Our 147 guest rooms have been recently renovated to ensure great stays. Work via free High Speed Internet Access at a large desk with an ergonomic chair; breaks are fueled by in-room coffee, tea, and free bottled water from a mini-fridge. Relax in front of a 52-inch flat screen TV with premium cable channels as your devices charge at a convenient docking station. Close the blackout blinds and enjoy a great nights sleep in a Four Points signature bed, then wake up with a shower in the well-lit bathroom. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com and Orbitz so you can book your Four Points by Sheraton Cleveland Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Cleveland Airport Hotel Cleveland
Cleveland Holiday Inn
Four Points By Sheraton Cleveland Airport Ohio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing