We obtained a great price from Priceline for an overnight stay en route through Cleveland. The hotel was lovely, but the staff weren't quite so impressive. The scruffy, gum-chewing valet with unnoticeable customer-service skills inspired us to park our own vehicle; the check-in clerk who neglected to provide a proper parking pass caused wasted time and unnecessary annoyance; the guest services person we contacted for directions to a particular fine dining establishment told us the restaurant was closed for the evening but offered the *phone number* and then neglected to suggest any another options for a late-night meal. The final insult came the next morning when we attempted to avoid any further human contact by using the in-room checkout system; the system was offline, which we mentioned to the overly punctilious check-out individual who stupidly advised that ever happened we were welcome to check-out at the front desk - well, duh. To say the least, we were disappointed with the service all around. Our view was exceptional, but only because we've never had such a clear sightline to such large air conditioning units before. This certainly wasn't our Marriott "home away from home".
- Official Description (provided by the hotel):
- Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Booking.com, Hotels.com, Orbitz and Expedia so you can book your Cleveland Marriott Downtown at Key Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Cleveland Downtown At Key Hotel Cleveland
- Key Center
- Cleveland Marriott Downtown At Key Center Ohio